{"id":58242,"date":"2025-07-22T15:30:55","date_gmt":"2025-07-22T18:30:55","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/cee\/?page_id=58242"},"modified":"2026-02-27T14:04:48","modified_gmt":"2026-02-27T17:04:48","slug":"ouvidoria-setorial-cee","status":"publish","type":"page","link":"https:\/\/www.ce.gov.br\/cee\/ouvidoria-setorial-cee\/","title":{"rendered":"Ouvidoria Setorial CEE"},"content":{"rendered":"\n
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Fones: (85) 3125.8992 \/ 9.8238.7671<\/span><\/p>\n<\/div>\n

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Atendimento presencial<\/p>\n<\/div>\n

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Rua Napole\u00e3o Laureano, 500, Bairro de F\u00e1tima, Fortaleza-CE,<\/span><\/p>\n<\/div>\n

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de segunda a sexta-feira, de 8 \u00e0s 12 horas \u2013 13 \u00e0s 17 horas<\/span><\/p>\n<\/div>\n

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E-mail: ouvidoria@cee.ce.gov.br<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Central de Atendimento (Ouvidoria estadual) – 155, de segunda a sexta-feira, das 8 \u00e0s 17 horas.<\/p>\n<\/div>\n

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\u00a0Atendimento Especial (preferencialmente, idoso ou deficiente) – 0800.275 0022, de segunda a sexta-feira,<\/p>\n

das 8 \u00e0s 17 horas.<\/p>\n<\/div>\n

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Acesse a Plataforma Cear\u00e1 Transparente (www.cearatransparente.ce.gov.br) para cadastrar<\/p>\n

ou consultar\u00a0sua manifesta\u00e7\u00e3o.<\/p>\n<\/div>\n

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O que \u00e9 a Ouvidoria?<\/strong><\/p>\n<\/div>\n

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Condutora de opini\u00f5es, reclama\u00e7\u00f5es e den\u00fancias, a Ouvidoria atua na media\u00e7\u00e3o de conflitos entre o cidad\u00e3o e a institui\u00e7\u00e3o, fundamentando sua atividade nos princ\u00edpios da \u00e9tica, efici\u00eancia, sigilo, boa-f\u00e9, isen\u00e7\u00e3o, contradit\u00f3rio e transpar\u00eancia nas rela\u00e7\u00f5es entre o Estado e a sociedade.<\/p>\n<\/div>\n

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\u2013 O elo entre o cidad\u00e3o e o Estado.<\/p>\n<\/div>\n

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\u2013 O direito de manifesta\u00e7\u00e3o sobre os servi\u00e7os que o Estado presta.<\/p>\n<\/div>\n

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\u2013 A necessidade de saber o que o cidad\u00e3o pensa sobre a atua\u00e7\u00e3o do Estado.<\/p>\n<\/div>\n

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\u2013 Um canal de comunica\u00e7\u00e3o \u00e0 disposi\u00e7\u00e3o do cidad\u00e3o (internos e externos).<\/p>\n<\/div>\n

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Uma reclama\u00e7\u00e3o \u00e9 a oportunidade que o estado oferece ao cidad\u00e3o para que haja melhorias dos servi\u00e7os p\u00fablicos.<\/em><\/p>\n<\/div>\n

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Para que serve a Ouvidoria?<\/strong><\/p>\n<\/div>\n

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\u2013 Assegurar ao cidad\u00e3o – usu\u00e1rio, o exame de suas reivindica\u00e7\u00f5es.<\/p>\n<\/div>\n

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\u2013 Buscar a melhoria da qualidade no servi\u00e7o p\u00fablico prestado pelo Estado.<\/p>\n<\/div>\n

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\u2013 Fortalecer a cidadania ao permitir a participa\u00e7\u00e3o do cidad\u00e3o.<\/p>\n<\/div>\n

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\u2013 Garantir o direito \u00e0 informa\u00e7\u00e3o, orientando o cidad\u00e3o sobre como obt\u00ea-la.<\/p>\n<\/div>\n

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A Ouvidoria valoriza a import\u00e2ncia da sua opini\u00e3o. Sua miss\u00e3o \u00e9 sugerir medidas de aprimoramento e buscar solu\u00e7\u00f5es para os problemas apontados pelo cidad\u00e3o.<\/em><\/p>\n

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Quem \u00e9 o Ouvidor (a)?<\/strong><\/p>\n<\/div>\n

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\u2013 \u00c9 um servidor p\u00fablico que est\u00e1 atento \u00e0s reivindica\u00e7\u00f5es do cidad\u00e3o.<\/p>\n<\/div>\n

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\u2013 Servidor sempre pronto para ouvir, procurando estabelecer uma parceria em prol da qualidade, efici\u00eancia e austeridade administrativa.<\/p>\n<\/div>\n

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\u2013 Possuidor de tr\u00e2nsito e respeitabilidade junto \u00e0s \u00e1reas que comp\u00f5em o Estado.<\/p>\n<\/div>\n

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A responsabilidade social do ouvidor \u00e9 baseada em atitudes e princ\u00edpios \u00e9ticos.<\/em><\/p>\n<\/div>\n

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Como age?<\/strong><\/p>\n<\/div>\n

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\u2013 Defende direitos e interesses do cidad\u00e3o.<\/p>\n<\/div>\n

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\u2013 Recebe, avalia e encaminha as manifesta\u00e7\u00f5es do cidad\u00e3o, sempre na busca de solu\u00e7\u00f5es.<\/p>\n<\/div>\n

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\u2013 Garante o direito de resposta acompanhando os pleitos at\u00e9 a solu\u00e7\u00e3o final.<\/p>\n<\/div>\n

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\u2013 Responde no menor prazo poss\u00edvel, de forma aberta, honesta, objetiva e precisa, com transpar\u00eancia, integridade e respeito.<\/p>\n<\/div>\n

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\u2013 Procura desburocratizar rotinas.<\/p>\n<\/div>\n

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\u2013 D\u00e1 andamento \u00e0s demandas do cidad\u00e3o, observando, rigorosamente, as determina\u00e7\u00f5es legais relativas ao sigilo, em especial de seus dados pessoais.<\/p>\n<\/div>\n

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Como est\u00e1 estruturada?<\/strong><\/p>\n<\/div>\n

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Ouvidor (a) respons\u00e1vel no CEE: Ouvidora: Professora Maria Cl\u00e1udia Leite Co\u00ealho<\/p>\n<\/div>\n

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Ouvidora substituta: Professora Luzia Helena Veras Timb\u00f3<\/p>\n<\/div>\n

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A Ouvidoria no Estado do Cear\u00e1 \u00e9 composta por uma rede de ouvidores distribu\u00eddos pelas secretarias e \u00f3rg\u00e3os do Estado, coordenados pela Controladoria e Ouvidoria Geral do Estado (CGE).<\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

Acesse: Relat\u00f3rio de Gest\u00e3o 2024<\/a><\/p>\n<\/div>\n

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\u00a0<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

Fones: (85) 3125.8992 \/ 9.8238.7671 Atendimento presencial Rua Napole\u00e3o Laureano, 500, Bairro de F\u00e1tima, Fortaleza-CE, de segunda a sexta-feira, de 8 \u00e0s 12 horas \u2013 13 \u00e0s 17 horas E-mail: ouvidoria@cee.ce.gov.br Central de Atendimento (Ouvidoria estadual) – 155, de segunda a sexta-feira, das 8 \u00e0s 17 horas. \u00a0Atendimento Especial (preferencialmente, idoso ou deficiente) – 0800.275 […]<\/p>\n","protected":false},"author":446,"featured_media":58246,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-58242","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nOuvidoria Setorial CEE - CEE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/cee\/ouvidoria-setorial-cee\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ouvidoria Setorial CEE - 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