{"id":100323,"date":"2026-10-09T13:52:45","date_gmt":"2026-10-09T16:52:45","guid":{"rendered":"https:\/\/www.ce.gov.br\/cge\/?page_id=100323"},"modified":"2026-10-09T15:32:47","modified_gmt":"2026-10-09T18:32:47","slug":"avaliacao-de-desempenho-das-ouvidorias","status":"publish","type":"page","link":"https:\/\/www.ce.gov.br\/cge\/avaliacao-de-desempenho-das-ouvidorias\/","title":{"rendered":"Avalia\u00e7\u00e3o de Desempenho das Ouvidorias\u00a0"},"content":{"rendered":"\n<p class=\"is-style-justified wp-block-paragraph\">A Controladoria e Ouvidoria Geral do Estado (CGE) realiza, anualmente,&nbsp;a A<strong>valia\u00e7\u00e3o de Desempenho das Ouvidorias Setoriais do Poder Executivo Estadual<\/strong>.<\/p>\n\n\n\n<p class=\"is-style-justified wp-block-paragraph\">O modelo de avalia\u00e7\u00e3o classifica todas as unidades em tr\u00eas n\u00edveis: <strong>Ouro, Prata e Bronze<\/strong>. O formato busca valorizar o desempenho das ouvidorias setoriais, incentivando a proatividade das ouvidorias, a melhoria cont\u00ednua dos servi\u00e7os e o fortalecimento da escuta qualificada no Governo do Estado.<\/p>\n\n\n\n<p class=\"is-style-justified wp-block-paragraph\">Os procedimentos e&nbsp;crit\u00e9rios da avalia\u00e7\u00e3o s\u00e3o estabelecidos&nbsp;na <a href=\"https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/01\/PORTARIA-07.pdf\">Portaria CGE n\u00ba 07\/2025<\/a>.<\/p>\n\n\n\n<p class=\"is-style-justified wp-block-paragraph\">A metodologia de avalia\u00e7\u00e3o considera crit\u00e9rios como <strong>cumprimento de prazos, qualidade e clareza das respostas, capacidade de atua\u00e7\u00e3o estrat\u00e9gica e ader\u00eancia \u00e0s orienta\u00e7\u00f5es da pol\u00edtica estadual de ouvidoria<\/strong>. O processo busca n\u00e3o apenas mensurar desempenho, mas induzir melhorias estruturais e <strong>promover uma cultura de excel\u00eancia no atendimento \u00e0s demandas da sociedade.<\/strong><\/p>\n\n\n\n<p class=\"is-style-justified wp-block-paragraph\">A classifica\u00e7\u00e3o da Avalia\u00e7\u00e3o de Desempenho das Ouvidorias Setoriais ser\u00e1 ordenada a partir do n\u00edvel de desempenho, conforme a seguir:<br>I &#8211; <strong>Ouvidoria superando expectativas<\/strong> <strong>&#8211; Entregando Resultados \u00e0 sociedade (ouro): <\/strong>Ouvidorias que obtiverem a pontua\u00e7\u00e3o geral de 9,0 a 10 pontos<br>na avalia\u00e7\u00e3o;<br>II &#8211; <strong>Ouvidoria atendendo expectativa &#8211; Engajando cidad\u00e3os (prata)<\/strong>: Ouvidorias que obtiverem a pontua\u00e7\u00e3o geral de 7,0 a 8,9 pontos na avalia\u00e7\u00e3o;<br>III &#8211; <strong>Ouvidoria comprometida com a melhoria dos resultados (bronze): <\/strong>Ouvidorias que obtiverem a pontua\u00e7\u00e3o geral de 6,0 a 6,9 pontos na avalia\u00e7\u00e3o<br>e tiveram crescimento de pelo menos 1,0 ponto em rela\u00e7\u00e3o \u00e0 Avalia\u00e7\u00e3o de Desempenho do exerc\u00edcio anterior.<\/p>\n\n\n\n<p class=\"is-style-justified wp-block-paragraph\">Confira abaixo os resultados das avalia\u00e7\u00f5es de desempenho dos \u00faltimos anos:<\/p>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-8f761849 wp-block-group-is-layout-flex\">\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/04\/Relatorio-Avaliacao-das-Ouvidorias-2025-1.pdf\" data-type=\"link\" data-id=\"https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/04\/Relatorio-Avaliacao-das-Ouvidorias-2025-1.pdf\">Relat\u00f3rio Final Avalia\u00e7\u00e3o de Desempenho 2025<\/a><\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-group is-layout-grid wp-container-core-group-is-layout-0fed8f92 wp-block-group-is-layout-grid\">\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"740\" height=\"939\" data-id=\"100389\" src=\"https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/10\/SUPESP-edited.jpeg\" alt=\"\" class=\"wp-image-100389\" srcset=\"https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/10\/SUPESP-edited.jpeg 740w, https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/10\/SUPESP-edited-600x761.jpeg 600w\" sizes=\"auto, (max-width: 740px) 100vw, 740px\" \/><\/figure>\n<\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"1280\" src=\"https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/10\/Casa-Militar-1.jpeg\" alt=\"\" class=\"wp-image-100392\" srcset=\"https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/10\/Casa-Militar-1.jpeg 960w, https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/10\/Casa-Militar-1-600x800.jpeg 600w, https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/10\/Casa-Militar-1-768x1024.jpeg 768w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"1280\" src=\"https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/10\/SEFAZ.jpeg\" alt=\"\" class=\"wp-image-100366\" srcset=\"https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/10\/SEFAZ.jpeg 960w, https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/10\/SEFAZ-600x800.jpeg 600w, https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/10\/SEFAZ-768x1024.jpeg 768w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><\/figure>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2025\/04\/Relatorio-Avaliacao-das-Ouvidorias-2024.pdf\">Relat\u00f3rio Final Avalia\u00e7\u00e3o de Desempenho 2024<\/a><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"1254\" data-id=\"100399\" src=\"https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/10\/PM-1.jpg\" alt=\"\" class=\"wp-image-100399\" srcset=\"https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/10\/PM-1.jpg 900w, https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/10\/PM-1-600x836.jpg 600w, https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/10\/PM-1-768x1070.jpg 768w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"656\" height=\"871\" data-id=\"100400\" src=\"https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/10\/273c6199-2518-4ddc-82dc-a5edd13a9fae-2.jpg\" alt=\"\" class=\"wp-image-100400\" srcset=\"https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/10\/273c6199-2518-4ddc-82dc-a5edd13a9fae-2.jpg 656w, https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/10\/273c6199-2518-4ddc-82dc-a5edd13a9fae-2-600x797.jpg 600w\" sizes=\"auto, (max-width: 656px) 100vw, 656px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"1216\" data-id=\"100423\" src=\"https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/10\/PC-2-edited.jpg\" alt=\"\" class=\"wp-image-100423\" srcset=\"https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/10\/PC-2-edited.jpg 900w, https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/10\/PC-2-edited-600x811.jpg 600w, https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/10\/PC-2-edited-768x1038.jpg 768w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/figure>\n<\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Controladoria e Ouvidoria Geral do Estado (CGE) realiza, anualmente,&nbsp;a Avalia\u00e7\u00e3o de Desempenho das Ouvidorias Setoriais do Poder Executivo Estadual. O modelo de avalia\u00e7\u00e3o classifica todas as unidades em tr\u00eas n\u00edveis: Ouro, Prata e Bronze. O formato busca valorizar o desempenho das ouvidorias setoriais, incentivando a proatividade das ouvidorias, a melhoria cont\u00ednua dos servi\u00e7os e [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-100323","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Avalia\u00e7\u00e3o de Desempenho das Ouvidorias\u00a0 - Controladoria e Ouvidoria Geral do Estado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ce.gov.br\/cge\/avaliacao-de-desempenho-das-ouvidorias\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Avalia\u00e7\u00e3o de Desempenho das Ouvidorias\u00a0 - Controladoria e Ouvidoria Geral do Estado\" \/>\n<meta property=\"og:description\" content=\"A Controladoria e Ouvidoria Geral do Estado (CGE) realiza, anualmente,&nbsp;a Avalia\u00e7\u00e3o de Desempenho das Ouvidorias Setoriais do Poder Executivo Estadual. O modelo de avalia\u00e7\u00e3o classifica todas as unidades em tr\u00eas n\u00edveis: Ouro, Prata e Bronze. 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