{"id":99925,"date":"2026-07-17T16:10:25","date_gmt":"2026-07-17T19:10:25","guid":{"rendered":"https:\/\/www.ce.gov.br\/cge\/?page_id=99925"},"modified":"2026-10-09T15:41:30","modified_gmt":"2026-10-09T18:41:30","slug":"pagina-coordenadoria_ouvidoria","status":"publish","type":"page","link":"https:\/\/www.ce.gov.br\/cge\/pagina-coordenadoria_ouvidoria\/","title":{"rendered":"Coordenadoria de Ouvidoria"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"520\" src=\"https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/07\/Banner_Coordenadoria-de-Ouvidoria-1200x520.png\" alt=\"\" class=\"wp-image-99855\" srcset=\"https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/07\/Banner_Coordenadoria-de-Ouvidoria-1200x520.png 1200w, https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/07\/Banner_Coordenadoria-de-Ouvidoria-600x260.png 600w, https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/07\/Banner_Coordenadoria-de-Ouvidoria-768x333.png 768w, https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/07\/Banner_Coordenadoria-de-Ouvidoria-1536x665.png 1536w, https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/07\/Banner_Coordenadoria-de-Ouvidoria-1071x464.png 1071w, https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/07\/Banner_Coordenadoria-de-Ouvidoria.png 2008w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<p class=\"is-style-justified wp-block-paragraph\">A\u00a0<strong>Coordenadoria de Ouvidoria (COUVI)<\/strong>\u00a0\u00e9 respons\u00e1vel por fortalecer a participa\u00e7\u00e3o social e promover o di\u00e1logo entre a sociedade e a administra\u00e7\u00e3o p\u00fablica. Por meio da coordena\u00e7\u00e3o do Sistema Estadual de Ouvidoria, da gest\u00e3o dos canais de atendimento e do fortalecimento da Rede de Ouvidorias Setoriais, a COUVI assegura que as demandas dos cidad\u00e3os sejam acolhidas, analisadas e convertidas em oportunidades de aperfei\u00e7oamento dos servi\u00e7os p\u00fablicos e das pol\u00edticas governamentais.\u00a0<\/p>\n\n\n\n<p class=\"is-style-justified wp-block-paragraph\">Como instrumento estrat\u00e9gico de escuta, transpar\u00eancia e defesa dos direitos dos usu\u00e1rios dos servi\u00e7os p\u00fablicos, a Coordenadoria contribui para uma gest\u00e3o mais eficiente, acess\u00edvel e alinhada \u00e0s necessidades da popula\u00e7\u00e3o, fortalecendo a confian\u00e7a entre o Estado e a sociedade.&nbsp;<\/p>\n\n\n\n<p class=\"is-style-justified wp-block-paragraph\"><strong>Para cumprir essa miss\u00e3o, a COUVI conta com a atua\u00e7\u00e3o integrada de quatro c\u00e9lulas especializadas:\u00a0<\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>C\u00e9lula de Gest\u00e3o de Ouvidoria (CEOUV)<\/strong>&nbsp;<\/h4>\n\n\n\n<p class=\"is-style-justified wp-block-paragraph\">Respons\u00e1vel pela gest\u00e3o e fortalecimento da Rede de Ouvidorias Setoriais, promovendo capacita\u00e7\u00f5es, orienta\u00e7\u00f5es t\u00e9cnicas e o monitoramento da qualidade das respostas fornecidas aos cidad\u00e3os. Tamb\u00e9m gerencia os conte\u00fados de ouvidoria da Plataforma Cear\u00e1 Transparente, acompanha as Ouvidorias das Mulheres e desenvolve a\u00e7\u00f5es para ampliar o acesso da popula\u00e7\u00e3o aos canais de participa\u00e7\u00e3o.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>C\u00e9lula de Monitoramento das Demandas da Sociedade (CEDES)<\/strong>&nbsp;<\/h4>\n\n\n\n<p class=\"is-style-justified wp-block-paragraph\">Atua na an\u00e1lise das manifesta\u00e7\u00f5es e da percep\u00e7\u00e3o dos cidad\u00e3os sobre os servi\u00e7os p\u00fablicos. Gerencia o Cidad\u00e3o Online (Chatbot), realiza pesquisas de satisfa\u00e7\u00e3o e avalia\u00e7\u00f5es de servi\u00e7os e pol\u00edticas p\u00fablicas, produz indicadores e contribui para que as demandas da sociedade sejam consideradas no planejamento e na melhoria da gest\u00e3o governamental.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>C\u00e9lula de Tratamento de Den\u00fancias (CETDE)<\/strong>&nbsp;<\/h4>\n\n\n\n<p class=\"is-style-justified wp-block-paragraph\">Especializada na an\u00e1lise e encaminhamento de den\u00fancias, garantindo o tratamento adequado das informa\u00e7\u00f5es e o apoio \u00e0s inst\u00e2ncias respons\u00e1veis pela apura\u00e7\u00e3o. A c\u00e9lula tamb\u00e9m promove a\u00e7\u00f5es de prote\u00e7\u00e3o ao denunciante, orienta as ouvidorias setoriais e contribui para o fortalecimento da integridade e da \u00e9tica na administra\u00e7\u00e3o p\u00fablica.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>C\u00e9lula da Central de Atendimento 155 (CE 155)<\/strong>&nbsp;<\/h4>\n\n\n\n<p class=\"is-style-justified wp-block-paragraph\">\u00c9 a porta de entrada para milhares de cidad\u00e3os que buscam informa\u00e7\u00f5es, registrar manifesta\u00e7\u00f5es ou acompanhar solicita\u00e7\u00f5es junto ao Governo do Estado. Com atendimento humanizado e eficiente, a Central 155 amplia o acesso aos servi\u00e7os de ouvidoria e fortalece a comunica\u00e7\u00e3o entre a sociedade e a administra\u00e7\u00e3o p\u00fablica.&nbsp;<\/p>\n\n\n\n<p class=\"is-style-justified wp-block-paragraph\"><strong>Juntas, essas c\u00e9lulas tornam a COUVI um importante instrumento de di\u00e1logo, participa\u00e7\u00e3o social e aprimoramento cont\u00ednuo dos servi\u00e7os p\u00fablicos, fortalecendo a confian\u00e7a entre o cidad\u00e3o e o Estado.<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A\u00a0Coordenadoria de Ouvidoria (COUVI)\u00a0\u00e9 respons\u00e1vel por fortalecer a participa\u00e7\u00e3o social e promover o di\u00e1logo entre a sociedade e a administra\u00e7\u00e3o p\u00fablica. Por meio da coordena\u00e7\u00e3o do Sistema Estadual de Ouvidoria, da gest\u00e3o dos canais de atendimento e do fortalecimento da Rede de Ouvidorias Setoriais, a COUVI assegura que as demandas dos cidad\u00e3os sejam acolhidas, analisadas [&hellip;]<\/p>\n","protected":false},"author":28,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-99925","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Coordenadoria de Ouvidoria - Controladoria e Ouvidoria Geral do Estado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ce.gov.br\/cge\/pagina-coordenadoria_ouvidoria\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Coordenadoria de Ouvidoria - Controladoria e Ouvidoria Geral do Estado\" \/>\n<meta property=\"og:description\" content=\"A\u00a0Coordenadoria de Ouvidoria (COUVI)\u00a0\u00e9 respons\u00e1vel por fortalecer a participa\u00e7\u00e3o social e promover o di\u00e1logo entre a sociedade e a administra\u00e7\u00e3o p\u00fablica. 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