{"id":2930,"date":"2013-07-03T03:00:00","date_gmt":"2013-07-03T06:00:00","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/cge\/2013\/07\/03\/palestra-na-central-de-atendimento-telefonico-da-ouvidoria-marcara-dia-do-teleatendente\/"},"modified":"2013-07-03T03:00:00","modified_gmt":"2013-07-03T06:00:00","slug":"palestra-na-central-de-atendimento-telefonico-da-ouvidoria-marcara-dia-do-teleatendente","status":"publish","type":"post","link":"https:\/\/www.ce.gov.br\/cge\/2013\/07\/03\/palestra-na-central-de-atendimento-telefonico-da-ouvidoria-marcara-dia-do-teleatendente\/","title":{"rendered":"Palestra na Central de Atendimento Telef\u00f4nico da Ouvidoria marcar\u00e1 Dia do Teleatendente"},"content":{"rendered":"

A palestra \u201cGest\u00e3o do Tempo e Efetividade\u201d contar\u00e1 com a abertura do Secret\u00e1rio de Estado Chefe da CGE, Jo\u00e3o Alves de Melo<\/span><\/em><\/p>\n

A palestra \u201cGest\u00e3o do Tempo e Efetividade\u201d, que ser\u00e1 ministrada pela consultora e mestre em psicologia, Danusa Fa\u00e7anha, marcar\u00e1 a comemora\u00e7\u00e3o do Dia do Teleatendente, nesta quinta-feira (04), na Central de Atendimento Telef\u00f4nico em Canind\u00e9. O evento \u00e9 promovido pelo Programa de Gest\u00e3o Compartilhada de Pessoas, no \u00e2mbito do Sistema de Gest\u00e3o da Qualidade (SGQ), da Controladoria e Ouvidoria Geral (CGE), e contar\u00e1 com a presen\u00e7a do Secret\u00e1rio de Estado Chefe da CGE, Jo\u00e3o Alves de Melo.<\/span><\/p>\n

Com o objetivo de proporcionar \u00e0 equipe da Central de Atendimento Telef\u00f4nico excel\u00eancia no atendimento aos cidad\u00e3os, na palestra ser\u00e3o abordados temas sobre o tempo como um fundamento para a efetividade, dicas para gerenciar o tempo e como superar obst\u00e1culos.<\/span><\/p>\n

Dia do Teleatendente<\/span><\/strong><\/p>\n

Comemorado no dia 04 de julho, o Dia do Teleatentende homenageia o profissional que exerce a atividade de atendimento direto ao cidad\u00e3o, algo fundamental na atividade de ouvidoria. O teleatendente Cleber Fernandes falou sobre a import\u00e2ncia do trabalho realizado na Central de Atendimento Telef\u00f4nico. \u201cSer teleatendente \u00e9 saber ouvir e se comunicar com o cidad\u00e3o. \u00c9 conhecer os servi\u00e7os prestados, ser paciente e ter vontade de ajudar a quem precisa. \u00c9 ter responsabilidade e facilidade para lidar com pessoas, mesmo aquelas mais dif\u00edceis\u201d, ressaltou.<\/span><\/p>\n

J\u00e1 a teleatendente Maria Eliz\u00e2ngela comentou sobre a recompensa de um trabalho bem feito e reconhecido. \u201cProcuro que meus atendimentos possam surtir um bom efeito nos usu\u00e1rios. Compreender com empatia cada cidad\u00e3o e cada relato, seja uma reclama\u00e7\u00e3o, sugest\u00e3o ou den\u00fancia, j\u00e1 que elas s\u00e3o uma express\u00e3o da esperan\u00e7a que as pessoas possuem. Se elas ligam \u00e9 porque acreditam que essas expectativas podem ser supridas. \u00c9 uma satisfa\u00e7\u00e3o acolher os anseios dos cidad\u00e3os e faz\u00ea-los ouvidos\u201d, afirmou.<\/span><\/p>\n

Servi\u00e7o:<\/span><\/strong>
Ouvidoria do Governo do Estado do Cear\u00e1:<\/span><\/strong>
Telefone: 155 (liga\u00e7\u00e3o gratuita)<\/span>
www.ouvidoria.ce.gov.br<\/span>
www.facebook.com\/OuvidoriaCeara<\/span>
www.twitter.com\/OuvidoriaCeara<\/span>

<\/p>\n

03.07.2013<\/span><\/strong>
Assessoria de Comunica\u00e7\u00e3o da CGE<\/span>
K\u00e9lia J\u00e1come – Assessora de Comunica\u00e7\u00e3o (<\/span> Kelia.jacome@cge.ce.gov.br<\/a>\/ 85 3101.3474)<\/span><\/span>
Fl\u00e1via Salcedo – Assistente de Publicidade e Reda\u00e7\u00e3o (<\/span> flavia.salcedo@cge.ce.gov.br<\/a>\/ 85 3101.3474)<\/span><\/span>
Estagi\u00e1rias: G\u00e9ssica Saraiva e Rebeca L\u00f4bo<\/span>
Twitter: @ComunicacaoCGE<\/span>
<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

A palestra \u201cGest\u00e3o do Tempo e Efetividade\u201d contar\u00e1 com a abertura do Secret\u00e1rio de Estado Chefe da CGE, Jo\u00e3o Alves de Melo A palestra \u201cGest\u00e3o do Tempo e Efetividade\u201d, que ser\u00e1 ministrada pela consultora e mestre em psicologia, Danusa Fa\u00e7anha, marcar\u00e1 a comemora\u00e7\u00e3o do Dia do Teleatendente, nesta quinta-feira (04), na Central de Atendimento Telef\u00f4nico […]<\/p>\n","protected":false},"author":12,"featured_media":2929,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[53],"tags":[],"class_list":["post-2930","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lista-de-noticias"],"acf":[],"yoast_head":"\nPalestra na Central de Atendimento Telef\u00f4nico da Ouvidoria marcar\u00e1 Dia do Teleatendente - Controladoria e Ouvidoria Geral do Estado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/cge\/2013\/07\/03\/palestra-na-central-de-atendimento-telefonico-da-ouvidoria-marcara-dia-do-teleatendente\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Palestra na Central de Atendimento Telef\u00f4nico da Ouvidoria marcar\u00e1 Dia do Teleatendente - 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