{"id":3833,"date":"2015-08-18T08:00:00","date_gmt":"2015-08-18T11:00:00","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/cge\/2015\/08\/18\/ouvidoria-registrou-mais-de-31-mil-manifestacoes-desde-janeiro\/"},"modified":"2015-08-18T08:00:00","modified_gmt":"2015-08-18T11:00:00","slug":"ouvidoria-registrou-mais-de-31-mil-manifestacoes-desde-janeiro","status":"publish","type":"post","link":"https:\/\/www.ce.gov.br\/cge\/2015\/08\/18\/ouvidoria-registrou-mais-de-31-mil-manifestacoes-desde-janeiro\/","title":{"rendered":"Ouvidoria registrou mais de 31 mil manifesta\u00e7\u00f5es desde janeiro"},"content":{"rendered":"

A Ouvidoria do Estado do Cear\u00e1 acumulou 31.741 manifesta\u00e7\u00f5es registradas pelo Sistema de Ouvidoria – SOU nos primeiros sete meses do ano. Ferramenta de participa\u00e7\u00e3o ativa do cidad\u00e3o, a Ouvidoria recebe diariamente sugest\u00f5es, elogios, reclama\u00e7\u00f5es, cr\u00edticas, den\u00fancias, solicita\u00e7\u00f5es de servi\u00e7os e informa\u00e7\u00f5es de todo o Estado do Cear\u00e1, por meio de diversos canais de atendimento, como a Central de Atendimento Telef\u00f4nico 155, internet, correspond\u00eancia e presencial.\u00a0<\/span><\/p>\n

Analisando os dados do mesmo per\u00edodo do ano passado, as manifesta\u00e7\u00f5es feitas pelo telefone gratuito 155 (23%), pelo atendimento presencial (2%), pelo Facebook (11 vezes a mais) registraram aumento. A Central de Atendimento Telef\u00f4nico 155 continua como canal preferido para registrar as manifesta\u00e7\u00f5es. Quase 97% das solicita\u00e7\u00f5es foram registradas por meio telef\u00f4nico.\u00a0<\/span><\/p>\n

No m\u00eas de julho, os \u00f3rg\u00e3os que mais registraram manifesta\u00e7\u00f5es foram a Companhia de \u00c1gua e Esgoto do Cear\u00e1 (Cagece), Secretaria de Sa\u00fade (Sesa), Pol\u00edcia Militar (PMCE), Departamento de Tr\u00e2nsito (Detran) e Secretaria da Fazenda (Sefaz). Ao todo, o m\u00eas contabilizou 3.212 registros.\u00a0<\/span><\/p>\n

Canais de atendimento<\/b>\u00a0<\/span><\/p>\n

Al\u00e9m da Central de Atendimento Telef\u00f4nico 155, a Ouvidoria disponibiliza atendimento presencial nas 66 ouvidorias setoriais dos \u00f3rg\u00e3os e entidades do Poder Executivo Estadual e mais 55 unidades dentro dos equipamentos da Secretaria de Sa\u00fade (Sesa) distribu\u00eddos na Capital e nos munic\u00edpios do Interior.\u00a0<\/span><\/p>\n

O cidad\u00e3o ainda pode recorrer ao site da Ouvidoria, onde o cidad\u00e3o pode registrar sua manifesta\u00e7\u00e3o de onde estiver, de forma r\u00e1pida e segura. O servi\u00e7o tamb\u00e9m est\u00e1 nas redes sociais Facebook e Twitter, al\u00e9m do e-mail: ouvidoria.geral@cge.ce.gov.br. Vale salientar que todas as ferramentas s\u00e3o gratuitas e podem ser utilizadas \u00e0 vontade pela popula\u00e7\u00e3o, sem limites de manifesta\u00e7\u00f5es.\u00a0<\/span><\/p>\n

Servi\u00e7o<\/b>:<\/span><\/div>\n
Ouvidoria do Governo do Estado do Cear\u00e1<\/span><\/div>\n
Site: www.ouvidoria.ce.gov.br<\/span><\/div>\n
Facebook: www.facebook.com\/OuvidoriaCeara<\/span><\/div>\n
Twitter: www.twitter.com\/OuvidoriaCeara<\/span><\/div>\n
Ouvidorias setoriais<\/a><\/span><\/div>\n
\u00a0<\/span><\/div>\n
18.08.2015<\/strong><\/span><\/div>\n
Assessoria de Comunica\u00e7\u00e3o da CGE – 85 3101.3474<\/span>
Fl\u00e1via Salcedo – Coordenadora de Comunica\u00e7\u00e3o (<\/a>flavia.salcedo@cge.ce.gov.br<\/a>)<\/span><\/div>\n
Vandecy Dourado – Assessor de Comunica\u00e7\u00e3o (vandecy.dourado@cge.ce.gov.br)<\/span>
Camila Lins – Assistente de Publicidade (camila.lins@cge.ce.gov.br<\/a>)<\/span>
Twitter: @ComunicacaoCGE<\/span>
Facebook: www.facebook.com\/CgeCeara<\/span><\/div>\n

\u00a0<\/span><\/p>\n

\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

A Ouvidoria do Estado do Cear\u00e1 acumulou 31.741 manifesta\u00e7\u00f5es registradas pelo Sistema de Ouvidoria – SOU nos primeiros sete meses do ano. Ferramenta de participa\u00e7\u00e3o ativa do cidad\u00e3o, a Ouvidoria recebe diariamente sugest\u00f5es, elogios, reclama\u00e7\u00f5es, cr\u00edticas, den\u00fancias, solicita\u00e7\u00f5es de servi\u00e7os e informa\u00e7\u00f5es de todo o Estado do Cear\u00e1, por meio de diversos canais de atendimento, […]<\/p>\n","protected":false},"author":12,"featured_media":3832,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[53],"tags":[],"class_list":["post-3833","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lista-de-noticias"],"acf":[],"yoast_head":"\nOuvidoria registrou mais de 31 mil manifesta\u00e7\u00f5es desde janeiro - Controladoria e Ouvidoria Geral do Estado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/cge\/2015\/08\/18\/ouvidoria-registrou-mais-de-31-mil-manifestacoes-desde-janeiro\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ouvidoria registrou mais de 31 mil manifesta\u00e7\u00f5es desde janeiro - Controladoria e Ouvidoria Geral do Estado\" \/>\n<meta property=\"og:description\" content=\"A Ouvidoria do Estado do Cear\u00e1 acumulou 31.741 manifesta\u00e7\u00f5es registradas pelo Sistema de Ouvidoria – SOU nos primeiros sete meses do ano. 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