{"id":71935,"date":"2018-06-29T09:56:23","date_gmt":"2018-06-29T12:56:23","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/cge\/?p=71935"},"modified":"2018-06-29T09:59:45","modified_gmt":"2018-06-29T12:59:45","slug":"cge-alcanca-9677-de-satisfacao-na-pesquisa-com-orgaos-e-entidades-do-estado","status":"publish","type":"post","link":"https:\/\/www.ce.gov.br\/cge\/2018\/06\/29\/cge-alcanca-9677-de-satisfacao-na-pesquisa-com-orgaos-e-entidades-do-estado\/","title":{"rendered":"CGE alcan\u00e7a 96,77% de satisfa\u00e7\u00e3o na pesquisa com \u00f3rg\u00e3os e entidades do Estado"},"content":{"rendered":"

O \u00f3rg\u00e3o atingiu tr\u00eas notas m\u00e1ximas entre os 13 quesitos apresentados na pesquisa<\/em><\/p>\n

\"\"<\/p>\n

Com tr\u00eas notas m\u00e1ximas entre os 13 quesitos avaliados, a Controladoria e Ouvidoria Geral do Estado (CGE) alcan\u00e7ou o \u00edndice de satisfa\u00e7\u00e3o de 96,77% na pesquisa realizada com \u00f3rg\u00e3os e entidades do Poder Executivo Estadual para avaliar as atividades desempenhadas por ela no ano de 2017. A CGE melhorou seu \u00edndice em rela\u00e7\u00e3o ao ano anterior, que foi de 95,55%. No total, foram enviados 139 question\u00e1rios.<\/p>\n

A Pesquisa Anual de Satisfa\u00e7\u00e3o apontou 100% de satisfa\u00e7\u00e3o nos quesitos \u201cBoletins informativos\u201d, \u201cS\u00edtio institucional\u201d e \u201cCGE nas redes sociais (Twitter e Facebook)\u201d. No panorama geral, considerando os 13 itens avaliados, a CGE alcan\u00e7ou 33,74% das respostas com desempenho “bom”, 38,77% com desempenho “\u00f3timo” e 24,26% com desempenho “excelente”.<\/p>\n

Outros itens da pesquisa tamb\u00e9m foram bem avaliados, como a \u201cAn\u00e1lises do Grupo T\u00e9cnico de Gest\u00e3o de Contas (GTC)\u201d com 98,72%, \u201cOuvidoria e acesso \u00e0 informa\u00e7\u00e3o\u201d com 98,48%, \u201cAtividades e relat\u00f3rios de auditoria\u201d com 97,8%, e \u201cAcompanhamento do CAUC\u201d com 96,83%.<\/p>\n

\"\"Metodologia<\/span><\/strong><\/span><\/p>\n

A Pesquisa Anual de Satisfa\u00e7\u00e3o 2017 contou com a participa\u00e7\u00e3o de 48 dos 65 \u00f3rg\u00e3os e entidades de todo o Poder Executivo do Estado. Com o objetivo de monitorar o processo de melhoria cont\u00ednua dos servi\u00e7os e atendimentos prestados pelo \u00f3rg\u00e3o, a consulta tamb\u00e9m atende ao requisito estabelecido pela Norma ISO 9001:2015 de avaliar o Sistema de Gest\u00e3o da Qualidade da CGE.<\/p>\n

Coment\u00e1rios e sugest\u00f5es<\/span><\/strong><\/span><\/p>\n

Os coment\u00e1rios e sugest\u00f5es apresentadas pelos \u00f3rg\u00e3os e entidades na pesquisa ser\u00e3o classificadas e analisadas, para que na sequ\u00eancia as respostas possam ser elaboradas e disponibilizadas no s\u00edtio institucional da CGE, bem como encaminhadas \u00e0s setoriais e \u00e0queles que se identificaram quando do preenchimento do formul\u00e1rio de pesquisa.<\/p>\n","protected":false},"excerpt":{"rendered":"

O \u00f3rg\u00e3o atingiu tr\u00eas notas m\u00e1ximas entre os 13 quesitos apresentados na pesquisa Com tr\u00eas notas m\u00e1ximas entre os 13 quesitos avaliados, a Controladoria e Ouvidoria Geral do Estado (CGE) alcan\u00e7ou o \u00edndice de satisfa\u00e7\u00e3o de 96,77% na pesquisa realizada com \u00f3rg\u00e3os e entidades do Poder Executivo Estadual para avaliar as atividades desempenhadas por ela […]<\/p>\n","protected":false},"author":80,"featured_media":71936,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[53,139],"tags":[138,41],"class_list":["post-71935","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lista-de-noticias","category-qualidade","tag-pesquisadesatisfacao2017","tag-qualidade"],"acf":[],"yoast_head":"\nCGE alcan\u00e7a 96,77% de satisfa\u00e7\u00e3o na pesquisa com 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