{"id":71992,"date":"2018-07-04T09:54:34","date_gmt":"2018-07-04T12:54:34","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/cge\/?p=71992"},"modified":"2018-07-04T10:52:39","modified_gmt":"2018-07-04T13:52:39","slug":"cge-homenageia-profissionais-no-dia-do-teleatendente","status":"publish","type":"post","link":"https:\/\/www.ce.gov.br\/cge\/2018\/07\/04\/cge-homenageia-profissionais-no-dia-do-teleatendente\/","title":{"rendered":"CGE homenageia profissionais no Dia do Teleatendente"},"content":{"rendered":"<p style=\"text-align: center\"><em>Atualmente, a Central 155, gerenciada pela CGE, atua com 14 profissionais de teleatendimento<\/em><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-71993\" src=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2018\/07\/Dia-do-teleatendente-02-600x600.jpg\" alt=\"\" width=\"905\" height=\"905\" srcset=\"https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2018\/07\/Dia-do-teleatendente-02-600x600.jpg 600w, https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2018\/07\/Dia-do-teleatendente-02-768x768.jpg 768w, https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2018\/07\/Dia-do-teleatendente-02-1200x1200.jpg 1200w, https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2018\/07\/Dia-do-teleatendente-02.jpg 2000w\" sizes=\"auto, (max-width: 905px) 100vw, 905px\" \/><\/p>\n<p style=\"text-align: justify\">Buscando a valoriza\u00e7\u00e3o dos profissionais que atuam na Central de Atendimento Telef\u00f4nico 155, localizada em Canind\u00e9, a Controladoria e Ouvidoria Geral do Estado (CGE) celebra, nesta quarta-feira (04), o Dia do Teleatendente. Considerada a principal porta de entrada das demandas de Ouvidoria e Acesso \u00e0 Informa\u00e7\u00e3o do Estado, a Central 155 conta atualmente com uma equipe formada por 14 profissionais de teleatendimento.<\/p>\n<p style=\"text-align: justify\">\u201cCostumo sempre refor\u00e7ar que nossos teleatendetes s\u00e3o a primeira linha de atua\u00e7\u00e3o dos servi\u00e7os de controle social do Estado. S\u00e3o eles, que atrav\u00e9s do contato direto, humanizam o atendimento, reconfortando o cidad\u00e3o que muitas vezes procura os servi\u00e7os de forma angustiada, como sua \u00faltima porta de ajuda\u201d, destacou o secret\u00e1rio de Estado Chefe da CGE, Fl\u00e1vio Juc\u00e1.<\/p>\n<p style=\"text-align: justify\">Para Michelle Carvalho, teleatendente da Central 155 h\u00e1 nove anos, o contato direto com o cidad\u00e3o \u00e9 o que permite o fortalecimento da atividade. \u201cTrabalhar de forma direta com o cidad\u00e3o, al\u00e9m de ser muito prazeroso, contribui bastante para o nosso crescimento profissional e humano. Poder ajudar e se compadecer com a situa\u00e7\u00e3o do pr\u00f3ximo, mesmo sem saber quem estamos atendendo, torna o nosso trabalho mais gratificante, principalmente ao retornarmos ver que o cidad\u00e3o foi atendido em seu pedido\u201d, frisou.<\/p>\n<p style=\"text-align: justify\">De acordo com dados compilados pela Coordenadoria de Fomento ao Controle Social, nos \u00faltimos 10 anos, a Central Atendimento Telef\u00f4nico 155 se consolidou como canal de atendimento mais demandado pelo cidad\u00e3o.\u00a0 \u201cAo todo, desde 2008, ano em que o call center foi criado, foram registradas 615.553 manifesta\u00e7\u00f5es, sendo 102.510 deles registradas s\u00f3 no \u00faltimo ano de 2017. Esses s\u00e3o n\u00fameros bastante relevantes para um servi\u00e7o de atendimento ao p\u00fablico\u201d, comentou a orientadora de C\u00e9lula de Central de Atendimento 155, Zeneide Ara\u00fajo.<\/p>\n<p style=\"text-align: justify\">\u201cOs n\u00fameros tamb\u00e9m representam a qualidade do servi\u00e7o que est\u00e1 sendo oferecido por nossos profissionais, pois se temos mais demandas \u00e9 porque o cidad\u00e3o est\u00e1 reconhecendo aquele servi\u00e7o. Um exemplo claro disso \u00e9 o quantitativo de demandas registradas por profissionais. Atualmente, alguns de nossos profissionais chegam a atender mais de 4.000 liga\u00e7\u00f5es em um per\u00edodo de seis meses. E por esse esfor\u00e7o, empenho e dedica\u00e7\u00e3o que parabenizamos nossos teleatendentes\u201d, destacou a orientadora.<\/p>\n<p style=\"text-align: justify\"><strong>Comemora\u00e7\u00e3o<\/strong><\/p>\n<p style=\"text-align: justify\">Como parte das comemora\u00e7\u00f5es do Dia do Teleatendente, a CGE realizar\u00e1, na pr\u00f3xima quarta-feira (11), a\u00e7\u00f5es na Central 155 em Canind\u00e9. Os teleatendentes participar\u00e3o de uma palestra motivacional, que ser\u00e1 seguida por um almo\u00e7o em homenagem aos profissionais.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Atualmente, a Central 155, gerenciada pela CGE, atua com 14 profissionais de teleatendimento Buscando a valoriza\u00e7\u00e3o dos profissionais que atuam na Central de Atendimento Telef\u00f4nico 155, localizada em Canind\u00e9, a Controladoria e Ouvidoria Geral do Estado (CGE) celebra, nesta quarta-feira (04), o Dia do Teleatendente. Considerada a principal porta de entrada das demandas de Ouvidoria [&hellip;]<\/p>\n","protected":false},"author":81,"featured_media":71999,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[53],"tags":[],"class_list":["post-71992","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lista-de-noticias"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CGE homenageia profissionais no Dia do Teleatendente - Controladoria e Ouvidoria Geral do Estado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/cge\/2018\/07\/04\/cge-homenageia-profissionais-no-dia-do-teleatendente\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CGE homenageia profissionais no Dia do Teleatendente - Controladoria e Ouvidoria Geral do Estado\" \/>\n<meta property=\"og:description\" content=\"Atualmente, a Central 155, gerenciada pela CGE, atua com 14 profissionais de teleatendimento Buscando a valoriza\u00e7\u00e3o dos profissionais que atuam na Central de Atendimento Telef\u00f4nico 155, localizada em Canind\u00e9, a Controladoria e Ouvidoria Geral do Estado (CGE) celebra, nesta quarta-feira (04), o Dia do Teleatendente. 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