{"id":78241,"date":"2020-08-24T13:50:00","date_gmt":"2020-08-24T16:50:00","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/cge\/?p=78241"},"modified":"2020-08-24T13:50:45","modified_gmt":"2020-08-24T16:50:45","slug":"cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias","status":"publish","type":"post","link":"https:\/\/www.ce.gov.br\/cge\/2020\/08\/24\/cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias\/","title":{"rendered":"CGE promove curso de atendimento de Ouvidoria com foco em den\u00fancias"},"content":{"rendered":"<p style=\"text-align: justify\">A Controladoria e Ouvidoria Geral do Estado (CGE) iniciou, na manh\u00e3 desta segunda-feira (24), o curso b\u00e1sico \u201cAtendimento de Ouvidoria com foco nas Den\u00fancias\u201d. A capacita\u00e7\u00e3o, voltada para os profissionais da Central 155, busca ampliar as t\u00e9cnicas de comunica\u00e7\u00e3o simples estabelecidas com os cidad\u00e3os durante o atendimento telef\u00f4nico.<\/p>\n<p style=\"text-align: justify\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-78243 \" src=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2020\/08\/Design-sem-nome-7-600x375.jpg\" alt=\"\" width=\"949\" height=\"593\" srcset=\"https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2020\/08\/Design-sem-nome-7-600x375.jpg 600w, https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2020\/08\/Design-sem-nome-7-768x481.jpg 768w, https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2020\/08\/Design-sem-nome-7.jpg 775w\" sizes=\"auto, (max-width: 949px) 100vw, 949px\" \/><\/p>\n<p style=\"text-align: justify\">\u201cO atendimento nos \u00f3rg\u00e3os e entidade \u00e9 a porta de entrada para recepcionar o cidad\u00e3o que procura no servi\u00e7o p\u00fablico a solu\u00e7\u00e3o das suas necessidade e encaminhamentos com um atendimento de qualidade, passando pela boa escuta e interpreta\u00e7\u00e3o da mensagem, ou seja, um atendimento humanizado em ouvidoria\u201d, destacou a orientadora da C\u00e9lula de Gest\u00e3o de Ouvidoria e uma das instrutoras da capacita\u00e7\u00e3o, Tha\u00eds Holanda.<\/p>\n<p style=\"text-align: justify\">O curso \u201cAtendimento de Ouvidoria com foco nas Den\u00fancias\u201d est\u00e1 sendo promovido com o apoio da Escola de Gest\u00e3o P\u00fablica do Estado (EGP), por meio da plataforma virtual Microsoft Teams, e segue at\u00e9 esta sexta-feira (28).<\/p>\n<h4 style=\"text-align: justify\"><span style=\"color: #fc6836\"><strong>Confira o conte\u00fado program\u00e1tico da capacita\u00e7\u00e3o:<\/strong><\/span><\/h4>\n<p style=\"text-align: justify\"><strong>M\u00f3dulo I &#8211; Atendimento de Ouvidoria (8h\/a):<\/strong><\/p>\n<p style=\"text-align: justify\"><em>Instrutora: Maria Tha\u00eds Pinheiro Holanda <\/em><\/p>\n<p style=\"text-align: justify\">&#8211; Comunica\u00e7\u00e3o Assertiva<\/p>\n<p style=\"text-align: justify\">&#8211; Entendendo Voc\u00ea e o Outro<\/p>\n<p style=\"text-align: justify\">&#8211; Atendimento Humanizado<\/p>\n<p style=\"text-align: justify\">&#8211; Atendimento Especial<\/p>\n<p style=\"text-align: justify\">\n<p style=\"text-align: justify\"><strong>M\u00f3dulo II &#8211; T\u00e9cnicas de atendimento aplicadas \u00e0s Den\u00fancias de Ouvidoria (2h\/a):<\/strong><\/p>\n<p style=\"text-align: justify\"><em>Instrutor: Jean Lopes dos Santos<\/em><\/p>\n<p style=\"text-align: justify\">&#8211; Conceitua\u00e7\u00e3o de Den\u00fancia;<\/p>\n<p style=\"text-align: justify\">&#8211; Diretrizes do Decreto n. 33.485\/2020 e Portaria 52\/2020 no atendimento \u00e0s Den\u00fancias de Ouvidoria;<\/p>\n<p style=\"text-align: justify\">&#8211; T\u00e9cnicas de atendimento para prote\u00e7\u00e3o ao denunciante.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Controladoria e Ouvidoria Geral do Estado (CGE) iniciou, na manh\u00e3 desta segunda-feira (24), o curso b\u00e1sico \u201cAtendimento de Ouvidoria com foco nas Den\u00fancias\u201d. A capacita\u00e7\u00e3o, voltada para os profissionais da Central 155, busca ampliar as t\u00e9cnicas de comunica\u00e7\u00e3o simples estabelecidas com os cidad\u00e3os durante o atendimento telef\u00f4nico. \u201cO atendimento nos \u00f3rg\u00e3os e entidade \u00e9 [&hellip;]<\/p>\n","protected":false},"author":81,"featured_media":78244,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[47],"tags":[],"class_list":["post-78241","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-controle-social"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CGE promove curso de atendimento de Ouvidoria com foco em den\u00fancias - Controladoria e Ouvidoria Geral do Estado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/cge\/2020\/08\/24\/cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CGE promove curso de atendimento de Ouvidoria com foco em den\u00fancias - Controladoria e Ouvidoria Geral do Estado\" \/>\n<meta property=\"og:description\" content=\"A Controladoria e Ouvidoria Geral do Estado (CGE) iniciou, na manh\u00e3 desta segunda-feira (24), o curso b\u00e1sico \u201cAtendimento de Ouvidoria com foco nas Den\u00fancias\u201d. A capacita\u00e7\u00e3o, voltada para os profissionais da Central 155, busca ampliar as t\u00e9cnicas de comunica\u00e7\u00e3o simples estabelecidas com os cidad\u00e3os durante o atendimento telef\u00f4nico. \u201cO atendimento nos \u00f3rg\u00e3os e entidade \u00e9 [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ww16.ce.gov.br\/cge\/2020\/08\/24\/cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias\/\" \/>\n<meta property=\"og:site_name\" content=\"Controladoria e Ouvidoria Geral do Estado\" \/>\n<meta property=\"article:published_time\" content=\"2020-08-24T16:50:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-08-24T16:50:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2020\/08\/Ouvidoria-setorial-banner-1-1200x751.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"751\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Thais Martins\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Thais Martins\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/ww16.ce.gov.br\\\/cge\\\/2020\\\/08\\\/24\\\/cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ww16.ce.gov.br\\\/cge\\\/2020\\\/08\\\/24\\\/cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias\\\/\"},\"author\":{\"name\":\"Thais Martins\",\"@id\":\"https:\\\/\\\/ww16.ce.gov.br\\\/cge\\\/#\\\/schema\\\/person\\\/63f2808abae8f8dcaa2e2ea344a4429c\"},\"headline\":\"CGE promove curso de atendimento de Ouvidoria com foco em den\u00fancias\",\"datePublished\":\"2020-08-24T16:50:00+00:00\",\"dateModified\":\"2020-08-24T16:50:45+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/ww16.ce.gov.br\\\/cge\\\/2020\\\/08\\\/24\\\/cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias\\\/\"},\"wordCount\":267,\"publisher\":{\"@id\":\"https:\\\/\\\/ww16.ce.gov.br\\\/cge\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/ww16.ce.gov.br\\\/cge\\\/2020\\\/08\\\/24\\\/cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ce.gov.br\\\/cge\\\/wp-content\\\/uploads\\\/sites\\\/71\\\/2020\\\/08\\\/Ouvidoria-setorial-banner-1-1200x751.jpg\",\"articleSection\":[\"Controle Social\"],\"inLanguage\":\"pt-BR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ww16.ce.gov.br\\\/cge\\\/2020\\\/08\\\/24\\\/cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias\\\/\",\"url\":\"https:\\\/\\\/ww16.ce.gov.br\\\/cge\\\/2020\\\/08\\\/24\\\/cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias\\\/\",\"name\":\"CGE promove curso de atendimento de Ouvidoria com foco em den\u00fancias - Controladoria e Ouvidoria Geral do Estado\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ww16.ce.gov.br\\\/cge\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/ww16.ce.gov.br\\\/cge\\\/2020\\\/08\\\/24\\\/cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/ww16.ce.gov.br\\\/cge\\\/2020\\\/08\\\/24\\\/cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ce.gov.br\\\/cge\\\/wp-content\\\/uploads\\\/sites\\\/71\\\/2020\\\/08\\\/Ouvidoria-setorial-banner-1-1200x751.jpg\",\"datePublished\":\"2020-08-24T16:50:00+00:00\",\"dateModified\":\"2020-08-24T16:50:45+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/ww16.ce.gov.br\\\/cge\\\/2020\\\/08\\\/24\\\/cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias\\\/#breadcrumb\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/ww16.ce.gov.br\\\/cge\\\/2020\\\/08\\\/24\\\/cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\\\/\\\/ww16.ce.gov.br\\\/cge\\\/2020\\\/08\\\/24\\\/cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.ce.gov.br\\\/cge\\\/wp-content\\\/uploads\\\/sites\\\/71\\\/2020\\\/08\\\/Ouvidoria-setorial-banner-1-1200x751.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ce.gov.br\\\/cge\\\/wp-content\\\/uploads\\\/sites\\\/71\\\/2020\\\/08\\\/Ouvidoria-setorial-banner-1-1200x751.jpg\",\"width\":1200,\"height\":751},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/ww16.ce.gov.br\\\/cge\\\/2020\\\/08\\\/24\\\/cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\\\/\\\/ww16.ce.gov.br\\\/cge\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"CGE promove curso de atendimento de Ouvidoria com foco em den\u00fancias\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/ww16.ce.gov.br\\\/cge\\\/#website\",\"url\":\"https:\\\/\\\/ww16.ce.gov.br\\\/cge\\\/\",\"name\":\"Controladoria e Ouvidoria Geral do Estado\",\"description\":\"Controladoria e Ouvidoria Geral do Estado\",\"publisher\":{\"@id\":\"https:\\\/\\\/ww16.ce.gov.br\\\/cge\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/ww16.ce.gov.br\\\/cge\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/ww16.ce.gov.br\\\/cge\\\/#organization\",\"name\":\"Controladoria e Ouvidoria Geral do Estado\",\"url\":\"https:\\\/\\\/ww16.ce.gov.br\\\/cge\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\\\/\\\/ww16.ce.gov.br\\\/cge\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"http:\\\/\\\/ww16.ce.gov.br\\\/cge\\\/wp-content\\\/uploads\\\/sites\\\/20\\\/2017\\\/11\\\/clara.png\",\"contentUrl\":\"http:\\\/\\\/ww16.ce.gov.br\\\/cge\\\/wp-content\\\/uploads\\\/sites\\\/20\\\/2017\\\/11\\\/clara.png\",\"width\":559,\"height\":106,\"caption\":\"Controladoria e Ouvidoria Geral do Estado\"},\"image\":{\"@id\":\"https:\\\/\\\/ww16.ce.gov.br\\\/cge\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/ww16.ce.gov.br\\\/cge\\\/#\\\/schema\\\/person\\\/63f2808abae8f8dcaa2e2ea344a4429c\",\"name\":\"Thais Martins\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/dacb56557103dc228d0e98b6b36c71d0d5f2b079092ac3092222d834ed6a686a?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/dacb56557103dc228d0e98b6b36c71d0d5f2b079092ac3092222d834ed6a686a?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/dacb56557103dc228d0e98b6b36c71d0d5f2b079092ac3092222d834ed6a686a?s=96&d=mm&r=g\",\"caption\":\"Thais Martins\"},\"url\":\"https:\\\/\\\/www.ce.gov.br\\\/cge\\\/author\\\/secultthaismartins\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"CGE promove curso de atendimento de Ouvidoria com foco em den\u00fancias - Controladoria e Ouvidoria Geral do Estado","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ww16.ce.gov.br\/cge\/2020\/08\/24\/cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias\/","og_locale":"pt_BR","og_type":"article","og_title":"CGE promove curso de atendimento de Ouvidoria com foco em den\u00fancias - Controladoria e Ouvidoria Geral do Estado","og_description":"A Controladoria e Ouvidoria Geral do Estado (CGE) iniciou, na manh\u00e3 desta segunda-feira (24), o curso b\u00e1sico \u201cAtendimento de Ouvidoria com foco nas Den\u00fancias\u201d. A capacita\u00e7\u00e3o, voltada para os profissionais da Central 155, busca ampliar as t\u00e9cnicas de comunica\u00e7\u00e3o simples estabelecidas com os cidad\u00e3os durante o atendimento telef\u00f4nico. \u201cO atendimento nos \u00f3rg\u00e3os e entidade \u00e9 [&hellip;]","og_url":"https:\/\/ww16.ce.gov.br\/cge\/2020\/08\/24\/cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias\/","og_site_name":"Controladoria e Ouvidoria Geral do Estado","article_published_time":"2020-08-24T16:50:00+00:00","article_modified_time":"2020-08-24T16:50:45+00:00","og_image":[{"width":1200,"height":751,"url":"https:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2020\/08\/Ouvidoria-setorial-banner-1-1200x751.jpg","type":"image\/jpeg"}],"author":"Thais Martins","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Thais Martins","Est. reading time":"1 minuto"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/ww16.ce.gov.br\/cge\/2020\/08\/24\/cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias\/#article","isPartOf":{"@id":"https:\/\/ww16.ce.gov.br\/cge\/2020\/08\/24\/cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias\/"},"author":{"name":"Thais Martins","@id":"https:\/\/ww16.ce.gov.br\/cge\/#\/schema\/person\/63f2808abae8f8dcaa2e2ea344a4429c"},"headline":"CGE promove curso de atendimento de Ouvidoria com foco em den\u00fancias","datePublished":"2020-08-24T16:50:00+00:00","dateModified":"2020-08-24T16:50:45+00:00","mainEntityOfPage":{"@id":"https:\/\/ww16.ce.gov.br\/cge\/2020\/08\/24\/cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias\/"},"wordCount":267,"publisher":{"@id":"https:\/\/ww16.ce.gov.br\/cge\/#organization"},"image":{"@id":"https:\/\/ww16.ce.gov.br\/cge\/2020\/08\/24\/cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias\/#primaryimage"},"thumbnailUrl":"https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2020\/08\/Ouvidoria-setorial-banner-1-1200x751.jpg","articleSection":["Controle Social"],"inLanguage":"pt-BR"},{"@type":"WebPage","@id":"https:\/\/ww16.ce.gov.br\/cge\/2020\/08\/24\/cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias\/","url":"https:\/\/ww16.ce.gov.br\/cge\/2020\/08\/24\/cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias\/","name":"CGE promove curso de atendimento de Ouvidoria com foco em den\u00fancias - Controladoria e Ouvidoria Geral do Estado","isPartOf":{"@id":"https:\/\/ww16.ce.gov.br\/cge\/#website"},"primaryImageOfPage":{"@id":"https:\/\/ww16.ce.gov.br\/cge\/2020\/08\/24\/cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias\/#primaryimage"},"image":{"@id":"https:\/\/ww16.ce.gov.br\/cge\/2020\/08\/24\/cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias\/#primaryimage"},"thumbnailUrl":"https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2020\/08\/Ouvidoria-setorial-banner-1-1200x751.jpg","datePublished":"2020-08-24T16:50:00+00:00","dateModified":"2020-08-24T16:50:45+00:00","breadcrumb":{"@id":"https:\/\/ww16.ce.gov.br\/cge\/2020\/08\/24\/cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias\/#breadcrumb"},"inLanguage":"pt-BR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ww16.ce.gov.br\/cge\/2020\/08\/24\/cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias\/"]}]},{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/ww16.ce.gov.br\/cge\/2020\/08\/24\/cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias\/#primaryimage","url":"https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2020\/08\/Ouvidoria-setorial-banner-1-1200x751.jpg","contentUrl":"https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2020\/08\/Ouvidoria-setorial-banner-1-1200x751.jpg","width":1200,"height":751},{"@type":"BreadcrumbList","@id":"https:\/\/ww16.ce.gov.br\/cge\/2020\/08\/24\/cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"In\u00edcio","item":"https:\/\/ww16.ce.gov.br\/cge\/"},{"@type":"ListItem","position":2,"name":"CGE promove curso de atendimento de Ouvidoria com foco em den\u00fancias"}]},{"@type":"WebSite","@id":"https:\/\/ww16.ce.gov.br\/cge\/#website","url":"https:\/\/ww16.ce.gov.br\/cge\/","name":"Controladoria e Ouvidoria Geral do Estado","description":"Controladoria e Ouvidoria Geral do Estado","publisher":{"@id":"https:\/\/ww16.ce.gov.br\/cge\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ww16.ce.gov.br\/cge\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-BR"},{"@type":"Organization","@id":"https:\/\/ww16.ce.gov.br\/cge\/#organization","name":"Controladoria e Ouvidoria Geral do Estado","url":"https:\/\/ww16.ce.gov.br\/cge\/","logo":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/ww16.ce.gov.br\/cge\/#\/schema\/logo\/image\/","url":"http:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/20\/2017\/11\/clara.png","contentUrl":"http:\/\/ww16.ce.gov.br\/cge\/wp-content\/uploads\/sites\/20\/2017\/11\/clara.png","width":559,"height":106,"caption":"Controladoria e Ouvidoria Geral do Estado"},"image":{"@id":"https:\/\/ww16.ce.gov.br\/cge\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/ww16.ce.gov.br\/cge\/#\/schema\/person\/63f2808abae8f8dcaa2e2ea344a4429c","name":"Thais Martins","image":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/secure.gravatar.com\/avatar\/dacb56557103dc228d0e98b6b36c71d0d5f2b079092ac3092222d834ed6a686a?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/dacb56557103dc228d0e98b6b36c71d0d5f2b079092ac3092222d834ed6a686a?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/dacb56557103dc228d0e98b6b36c71d0d5f2b079092ac3092222d834ed6a686a?s=96&d=mm&r=g","caption":"Thais Martins"},"url":"https:\/\/www.ce.gov.br\/cge\/author\/secultthaismartins\/"}]}},"_links":{"self":[{"href":"https:\/\/www.ce.gov.br\/cge\/wp-json\/wp\/v2\/posts\/78241","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ce.gov.br\/cge\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ce.gov.br\/cge\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ce.gov.br\/cge\/wp-json\/wp\/v2\/users\/81"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ce.gov.br\/cge\/wp-json\/wp\/v2\/comments?post=78241"}],"version-history":[{"count":3,"href":"https:\/\/www.ce.gov.br\/cge\/wp-json\/wp\/v2\/posts\/78241\/revisions"}],"predecessor-version":[{"id":78246,"href":"https:\/\/www.ce.gov.br\/cge\/wp-json\/wp\/v2\/posts\/78241\/revisions\/78246"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ce.gov.br\/cge\/wp-json\/wp\/v2\/media\/78244"}],"wp:attachment":[{"href":"https:\/\/www.ce.gov.br\/cge\/wp-json\/wp\/v2\/media?parent=78241"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ce.gov.br\/cge\/wp-json\/wp\/v2\/categories?post=78241"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ce.gov.br\/cge\/wp-json\/wp\/v2\/tags?post=78241"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}