{"id":98935,"date":"2026-04-24T14:59:22","date_gmt":"2026-04-24T17:59:22","guid":{"rendered":"https:\/\/www.cge.ce.gov.br\/?p=97386"},"modified":"2026-04-24T14:59:22","modified_gmt":"2026-04-24T17:59:22","slug":"cge-destaca-papel-estrategico-das-ouvidorias-durante-o-i-encontro-tceouv","status":"publish","type":"post","link":"https:\/\/www.ce.gov.br\/cge\/2026\/04\/24\/cge-destaca-papel-estrategico-das-ouvidorias-durante-o-i-encontro-tceouv\/","title":{"rendered":"CGE destaca papel estrat\u00e9gico das ouvidorias durante o I Encontro TCEouv"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-97388\" src=\"https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/04\/Banner-Evento-de-Ouvidores-no-TCE-2-2.png\" alt=\"\" width=\"781\" height=\"489\" srcset=\"https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/04\/Banner-Evento-de-Ouvidores-no-TCE-2-2.png 775w, https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/04\/Banner-Evento-de-Ouvidores-no-TCE-2-2-600x375.png 600w, https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/04\/Banner-Evento-de-Ouvidores-no-TCE-2-2-768x481.png 768w\" sizes=\"auto, (max-width: 781px) 100vw, 781px\" \/><\/p>\n<p style=\"text-align: justify\">A Controladoria e Ouvidoria Geral do Estado (CGE) participou, nesta sexta-feira (24), do I Encontro TCEouv, realizado em alus\u00e3o ao Dia do Ouvidor, promovido pelo Tribunal de Contas do Estado do Cear\u00e1 (TCE-CE). Com o tema \u201cOuvidoria: onde a gest\u00e3o se transforma por meio da participa\u00e7\u00e3o\u201d, o evento evidenciou o di\u00e1logo como instrumento essencial para o aprimoramento dos servi\u00e7os p\u00fablicos e das pol\u00edticas governamentais.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-97389\" src=\"https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/04\/Banner-Evento-de-Ouvidores-TCE-1-2.png\" alt=\"\" width=\"778\" height=\"487\" srcset=\"https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/04\/Banner-Evento-de-Ouvidores-TCE-1-2.png 775w, https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/04\/Banner-Evento-de-Ouvidores-TCE-1-2-600x375.png 600w, https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/04\/Banner-Evento-de-Ouvidores-TCE-1-2-768x481.png 768w\" sizes=\"auto, (max-width: 778px) 100vw, 778px\" \/><\/p>\n<p style=\"text-align: justify\">A abertura contou com a presen\u00e7a do secret\u00e1rio de Estado Chefe da CGE, Alo\u00edsio Carvalho, que representou o governador do Estado do Cear\u00e1, Elmano de Freitas. Tamb\u00e9m estiveram presentes representantes da Coordenadoria de Ouvidoria e da Assessoria de Controle Interno e Ouvidoria do \u00f3rg\u00e3o.<\/p>\n<p style=\"text-align: justify\">Durante a programa\u00e7\u00e3o, profissionais da CGE contribu\u00edram com reflex\u00f5es estrat\u00e9gicas voltadas ao fortalecimento das ouvidorias na administra\u00e7\u00e3o p\u00fablica. A orientadora da C\u00e9lula de Gest\u00e3o de Ouvidoria, Maria Silva, ministrou a palestra \u201cOs desafios da Lei n\u00ba 13.460\/2017 para a consolida\u00e7\u00e3o da participa\u00e7\u00e3o social\u201d, abordando avan\u00e7os e desafios na implementa\u00e7\u00e3o da legisla\u00e7\u00e3o que assegura os direitos dos usu\u00e1rios dos servi\u00e7os p\u00fablicos.<\/p>\n<p style=\"text-align: justify\">Na sequ\u00eancia, o assessor da Ouvidoria, Jean Lopes, apresentou a palestra \u201cRelat\u00f3rio de Ouvidoria: instrumento de tomada de decis\u00e3o e planejamento institucional\u201d, destacando o uso estrat\u00e9gico das manifesta\u00e7\u00f5es da sociedade como subs\u00eddio para o aperfei\u00e7oamento da gest\u00e3o p\u00fablica e para a formula\u00e7\u00e3o de pol\u00edticas mais alinhadas \u00e0s demandas dos cidad\u00e3os.<\/p>\n<p style=\"text-align: justify\">A participa\u00e7\u00e3o da CGE no I Encontro TCEOuv refor\u00e7a o compromisso do \u00f3rg\u00e3o com o fortalecimento das ouvidorias como instrumentos estrat\u00e9gicos de escuta ativa e aprimoramento da gest\u00e3o p\u00fablica, contribuindo para a constru\u00e7\u00e3o de pol\u00edticas mais eficazes, transparentes e alinhadas \u00e0s reais necessidades da popula\u00e7\u00e3o.<\/p>\n<p><em>*Cr\u00e9dito de Imagens: TCE Cear\u00e1.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Controladoria e Ouvidoria Geral do Estado (CGE) participou, nesta sexta-feira (24), do I Encontro TCEouv, realizado em alus\u00e3o ao Dia do Ouvidor, promovido pelo Tribunal de Contas do Estado do Cear\u00e1 (TCE-CE). Com o tema \u201cOuvidoria: onde a gest\u00e3o se transforma por meio da participa\u00e7\u00e3o\u201d, o evento evidenciou o di\u00e1logo como instrumento essencial para [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":97388,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[141],"tags":[],"class_list":["post-98935","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ouvidoria-2"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CGE destaca papel estrat\u00e9gico das ouvidorias durante o I Encontro TCEouv - Controladoria e Ouvidoria Geral do Estado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ce.gov.br\/cge\/2026\/04\/24\/cge-destaca-papel-estrategico-das-ouvidorias-durante-o-i-encontro-tceouv\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CGE destaca papel estrat\u00e9gico das ouvidorias durante o I Encontro TCEouv - Controladoria e Ouvidoria Geral do Estado\" \/>\n<meta property=\"og:description\" content=\"A Controladoria e Ouvidoria Geral do Estado (CGE) participou, nesta sexta-feira (24), do I Encontro TCEouv, realizado em alus\u00e3o ao Dia do Ouvidor, promovido pelo Tribunal de Contas do Estado do Cear\u00e1 (TCE-CE). Com o tema \u201cOuvidoria: onde a gest\u00e3o se transforma por meio da participa\u00e7\u00e3o\u201d, o evento evidenciou o di\u00e1logo como instrumento essencial para [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ce.gov.br\/cge\/2026\/04\/24\/cge-destaca-papel-estrategico-das-ouvidorias-durante-o-i-encontro-tceouv\/\" \/>\n<meta property=\"og:site_name\" content=\"Controladoria e Ouvidoria Geral do Estado\" \/>\n<meta property=\"article:published_time\" content=\"2026-04-24T17:59:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ce.gov.br\/cge\/wp-content\/uploads\/sites\/71\/2026\/04\/Banner-Evento-de-Ouvidores-no-TCE-2-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"775\" \/>\n\t<meta property=\"og:image:height\" content=\"485\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Fl\u00e1via Salcedo\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Fl\u00e1via Salcedo\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.ce.gov.br\\\/cge\\\/2026\\\/04\\\/24\\\/cge-destaca-papel-estrategico-das-ouvidorias-durante-o-i-encontro-tceouv\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ce.gov.br\\\/cge\\\/2026\\\/04\\\/24\\\/cge-destaca-papel-estrategico-das-ouvidorias-durante-o-i-encontro-tceouv\\\/\"},\"author\":{\"name\":\"Fl\u00e1via Salcedo\",\"@id\":\"https:\\\/\\\/ww16.ce.gov.br\\\/cge\\\/#\\\/schema\\\/person\\\/b1ac33c7a8ccedef88680f5e44465130\"},\"headline\":\"CGE destaca papel estrat\u00e9gico das ouvidorias durante o I Encontro TCEouv\",\"datePublished\":\"2026-04-24T17:59:22+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ce.gov.br\\\/cge\\\/2026\\\/04\\\/24\\\/cge-destaca-papel-estrategico-das-ouvidorias-durante-o-i-encontro-tceouv\\\/\"},\"wordCount\":328,\"publisher\":{\"@id\":\"https:\\\/\\\/ww16.ce.gov.br\\\/cge\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ce.gov.br\\\/cge\\\/2026\\\/04\\\/24\\\/cge-destaca-papel-estrategico-das-ouvidorias-durante-o-i-encontro-tceouv\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ce.gov.br\\\/cge\\\/wp-content\\\/uploads\\\/sites\\\/71\\\/2026\\\/04\\\/Banner-Evento-de-Ouvidores-no-TCE-2-2.png\",\"articleSection\":[\"Ouvidoria\"],\"inLanguage\":\"pt-BR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ce.gov.br\\\/cge\\\/2026\\\/04\\\/24\\\/cge-destaca-papel-estrategico-das-ouvidorias-durante-o-i-encontro-tceouv\\\/\",\"url\":\"https:\\\/\\\/www.ce.gov.br\\\/cge\\\/2026\\\/04\\\/24\\\/cge-destaca-papel-estrategico-das-ouvidorias-durante-o-i-encontro-tceouv\\\/\",\"name\":\"CGE destaca papel estrat\u00e9gico das ouvidorias durante o I Encontro TCEouv - 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