{"id":71962,"date":"2020-08-24T16:00:08","date_gmt":"2020-08-24T19:00:08","guid":{"rendered":"http:\/\/www.ce.gov.br\/egp\/?p=71962"},"modified":"2020-08-24T16:00:08","modified_gmt":"2020-08-24T19:00:08","slug":"com-apoio-da-egpce-cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias","status":"publish","type":"post","link":"https:\/\/www.ce.gov.br\/egp\/2020\/08\/24\/com-apoio-da-egpce-cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias\/","title":{"rendered":"Com apoio da EGPCE, CGE promove curso de atendimento de Ouvidoria com foco em den\u00fancias"},"content":{"rendered":"

A Controladoria e Ouvidoria Geral do Estado (CGE) iniciou, na manh\u00e3 desta segunda-feira (24), o curso b\u00e1sico \u201cAtendimento de Ouvidoria com foco nas Den\u00fancias\u201d. A capacita\u00e7\u00e3o, voltada para os profissionais da Central 155, busca ampliar as t\u00e9cnicas de comunica\u00e7\u00e3o simples estabelecidas com os cidad\u00e3os durante o atendimento telef\u00f4nico.<\/p>\n

\"\"<\/p>\n

\u201cO atendimento nos \u00f3rg\u00e3os e entidade \u00e9 a porta de entrada para recepcionar o cidad\u00e3o que procura no servi\u00e7o p\u00fablico a solu\u00e7\u00e3o das suas necessidade e encaminhamentos com um atendimento de qualidade, passando pela boa escuta e interpreta\u00e7\u00e3o da mensagem, ou seja, um atendimento humanizado em ouvidoria\u201d, destacou a orientadora da C\u00e9lula de Gest\u00e3o de Ouvidoria e uma das instrutoras da capacita\u00e7\u00e3o, Tha\u00eds Holanda.<\/p>\n

O curso \u201cAtendimento de Ouvidoria com foco nas Den\u00fancias\u201d est\u00e1 sendo promovido com o apoio da Escola de Gest\u00e3o P\u00fablica do Estado (EGP), por meio da plataforma virtual Microsoft Teams, e segue at\u00e9 esta sexta-feira (28).<\/p>\n

Confira o conte\u00fado program\u00e1tico da capacita\u00e7\u00e3o:<\/strong><\/h4>\n

M\u00f3dulo I \u2013 Atendimento de Ouvidoria (8h\/a):<\/strong><\/p>\n

Instrutora: Maria Tha\u00eds Pinheiro Holanda<\/em><\/p>\n

\u2013 Comunica\u00e7\u00e3o Assertiva<\/p>\n

\u2013 Entendendo Voc\u00ea e o Outro<\/p>\n

\u2013 Atendimento Humanizado<\/p>\n

\u2013 Atendimento Especial<\/p>\n

M\u00f3dulo II \u2013 T\u00e9cnicas de atendimento aplicadas \u00e0s Den\u00fancias de Ouvidoria (2h\/a):<\/strong><\/p>\n

Instrutor: Jean Lopes dos Santos<\/em><\/p>\n

\u2013 Conceitua\u00e7\u00e3o de Den\u00fancia;<\/p>\n

\u2013 Diretrizes do Decreto n. 33.485\/2020 e Portaria 52\/2020 no atendimento \u00e0s Den\u00fancias de Ouvidoria;<\/p>\n

\u2013 T\u00e9cnicas de atendimento para prote\u00e7\u00e3o ao denunciante.<\/p>\n","protected":false},"excerpt":{"rendered":"

A Controladoria e Ouvidoria Geral do Estado (CGE) iniciou, na manh\u00e3 desta segunda-feira (24), o curso b\u00e1sico \u201cAtendimento de Ouvidoria com foco nas Den\u00fancias\u201d. A capacita\u00e7\u00e3o, voltada para os profissionais da Central 155, busca ampliar as t\u00e9cnicas de comunica\u00e7\u00e3o simples estabelecidas com os cidad\u00e3os durante o atendimento telef\u00f4nico. \u201cO atendimento nos \u00f3rg\u00e3os e entidade \u00e9 […]<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[421],"tags":[199,34,140,422,292],"class_list":["post-71962","post","type-post","status-publish","format-standard","hentry","category-controle-social","tag-atendimento","tag-capacitacao","tag-controle-social","tag-curso-remoto","tag-ouvidoria"],"acf":[],"yoast_head":"\nCom apoio da EGPCE, CGE promove curso de atendimento de Ouvidoria com foco em den\u00fancias - EGPCE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ce.gov.br\/egp\/2020\/08\/24\/com-apoio-da-egpce-cge-promove-curso-de-atendimento-de-ouvidoria-com-foco-em-denuncias\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Com apoio da EGPCE, CGE promove curso de atendimento de Ouvidoria com foco em den\u00fancias - EGPCE\" \/>\n<meta property=\"og:description\" content=\"A Controladoria e Ouvidoria Geral do Estado (CGE) iniciou, na manh\u00e3 desta segunda-feira (24), o curso b\u00e1sico \u201cAtendimento de Ouvidoria com foco nas Den\u00fancias\u201d. 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