{"id":10021,"date":"2022-04-01T11:11:55","date_gmt":"2022-04-01T14:11:55","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/etice\/?p=10021"},"modified":"2022-04-01T11:11:55","modified_gmt":"2022-04-01T14:11:55","slug":"servico-gratuito-de-telessaude-da-sesa-e-ampliado-com-participacao-da-etice","status":"publish","type":"post","link":"https:\/\/www.ce.gov.br\/etice\/2022\/04\/01\/servico-gratuito-de-telessaude-da-sesa-e-ampliado-com-participacao-da-etice\/","title":{"rendered":"Servi\u00e7o gratuito de Telessa\u00fade da Sesa \u00e9 ampliado com participa\u00e7\u00e3o da Etice"},"content":{"rendered":"

\"\"O suporte ajudar\u00e1 no diagn\u00f3stico de doen\u00e7as que apresentam sintomas parecidos e geram d\u00favidas na popula\u00e7\u00e3o. O servi\u00e7o \u00e9 ofertado gratuitamente e engloba, al\u00e9m da Casa Civil, duas entidades do setor de tecnologia estadual: a Coordenadoria de Tecnologia da Informa\u00e7\u00e3o e Comunica\u00e7\u00e3o (Cotic) da Sesa e a Empresa de Tecnologia da Informa\u00e7\u00e3o do Cear\u00e1 (Etice).<\/span>A Secretaria de Sa\u00fade do Cear\u00e1 (Sesa) novamente ampliou o servi\u00e7o do N\u00facleo de Telessa\u00fade em sua pasta. A assist\u00eancia virtual, antes com atendimento somente para d\u00favidas sobre Covid-19, passou agora a oferecer tamb\u00e9m esclarecimentos sobre s\u00edndromes gripais, de forma mais abrangente<\/a>.<\/a><\/p>\n

Desde abril de 2020, quando a ferramenta foi criada, j\u00e1 foram realizados mais de 400 mil acessos \u00e0 plataforma e cerca de 42 mil pessoas atendidas pela equipe de sa\u00fade. Nos primeiros 15 dias de fevereiro de 2022, cerca de 500 atendimentos de retorno foram realizados com sucesso.<\/p>\n

Ressaltando: o atendimento online funciona 24 horas. Antes de receber atendimento, o usu\u00e1rio passa por uma triagem em conversa com um sistema de intelig\u00eancia artificial.<\/p>\n

\n

Funcionamento<\/b><\/p>\n

Para implementar tal mudan\u00e7a, por recomenda\u00e7\u00e3o da empresa Facebook Meta, a Sesa precisou trocar o n\u00famero de WhatsApp utilizado para os atendimentos virtuais e obter um perfil verificado de administrador.<\/p>\n

O atendimento ao p\u00fablico acontece por meio de aplicativos de mensagens instant\u00e2neas \u2013 WhatsApp (85 8439-0647) e pelo Telegram (@plantaocoronavirus). Al\u00e9m desses, tamb\u00e9m est\u00e3o dispon\u00edveis chats no hotsite Coronav\u00edrus e nos endere\u00e7os eletr\u00f4nicos da Sesa e do Governo do Estado do Cear\u00e1.<\/p>\n

\n

O hor\u00e1rio de atendimento realizado por profissionais da sa\u00fade ocorre das 7h \u00e0s 22h, todos os dias da semana. A tecnologia oferece, ainda, respostas para as d\u00favidas mais frequentes, retiradas a partir das redes sociais.<\/p>\n

\n

A plataforma funciona com um recurso de intelig\u00eancia artificial para triagem, com perguntas sobre sintomas, captando os usu\u00e1rios que necessitam de atendimento mais personalizado, a serem direcionados aos profissionais da sa\u00fade. Al\u00e9m disso, vale destacar que existe tamb\u00e9m a op\u00e7\u00e3o de acessibilidade para ativar a tradu\u00e7\u00e3o em L\u00edngua Brasileira de Sinais (Libras).\n<\/p>\n

Luiz Costa, coordenador do N\u00facleo do Telessa\u00fade da Sesa, explica que o servi\u00e7o \u00e9 completo e j\u00e1 est\u00e1 funcional: \u201cOs usu\u00e1rios passam primeiramente por uma avalia\u00e7\u00e3o. N\u00f3s emitimos receita, dispensamos atestado, quando necess\u00e1rio, e tamb\u00e9m indicamos o tempo correto de isolamento\u201d, comentou o coordenador.\"\"<\/p>\n

\n

Esta iniciativa, al\u00e9m de possibilitar um meio r\u00e1pido e indutivo para a popula\u00e7\u00e3o poder tirar suas d\u00favidas, pretende tamb\u00e9m aliviar a demanda nas unidades de sa\u00fade de plant\u00e3o. \u201cO plant\u00e3o est\u00e1 evoluindo para atender aos casos de s\u00edndrome gripal. A telemedicina pode diminuir o fluxo nas unidades e at\u00e9 resolver casos menores. Al\u00e9m da Covid-19, estamos vivenciando tamb\u00e9m muitos casos de gripe. O atendimento remoto beneficia os usu\u00e1rios sem que eles precisem sair de casa\u201d, pontua Allan Denizard, articulador do servi\u00e7o da Sesa e m\u00e9dico de Fam\u00edlia da Comunidade.<\/p>\n

TeleConsultas<\/b><\/p>\n

O Plant\u00e3o Coronav\u00edrus tamb\u00e9m conta com consultas de retorno, em algumas unidades, al\u00e9m de realizar a triagem de pacientes com sintomas e compartilhar informa\u00e7\u00f5es sobre sa\u00fade mental.<\/p>\n

As consultas de retorno via Plant\u00e3o Coronav\u00edrus est\u00e3o sendo ampliadas. Atualmente, os hospitais Geral de Fortaleza (HGF), Geral C\u00e9sar Cals (HGCC), Infantil Albert Sabin (Hias) e o Centro de Hematologia e Hemoterapia do Cear\u00e1 (Hemoce) j\u00e1 contam com este servi\u00e7o.\n<\/p>\n

01\/04\/2022 \u2013 10:00
\nSecretaria de Sa\u00fade do Cear\u00e1<\/p>\n

Kelly Batista e Marcos Felipe Martins – Equipe de<\/p>\n

Comunica\u00e7\u00e3o (Escrit\u00f3rio de Governan\u00e7a Corporativa – EGC) \/\/ etice.comunicacao@etice.ce.gov.br<\/p>\n","protected":false},"excerpt":{"rendered":"

O suporte ajudar\u00e1 no diagn\u00f3stico de doen\u00e7as que apresentam sintomas parecidos e geram d\u00favidas na popula\u00e7\u00e3o. O servi\u00e7o \u00e9 ofertado gratuitamente e engloba, al\u00e9m da Casa Civil, duas entidades do setor de tecnologia estadual: a Coordenadoria de Tecnologia da Informa\u00e7\u00e3o e Comunica\u00e7\u00e3o (Cotic) da Sesa e a Empresa de Tecnologia da Informa\u00e7\u00e3o do Cear\u00e1 (Etice).A […]<\/p>\n","protected":false},"author":51,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[41],"tags":[],"class_list":["post-10021","post","type-post","status-publish","format-standard","hentry","category-noticias"],"acf":[],"yoast_head":"\nServi\u00e7o gratuito de Telessa\u00fade da Sesa \u00e9 ampliado com participa\u00e7\u00e3o da Etice - ETICE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/etice\/2022\/04\/01\/servico-gratuito-de-telessaude-da-sesa-e-ampliado-com-participacao-da-etice\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Servi\u00e7o gratuito de Telessa\u00fade da Sesa \u00e9 ampliado com participa\u00e7\u00e3o da Etice - ETICE\" \/>\n<meta property=\"og:description\" content=\"O suporte ajudar\u00e1 no diagn\u00f3stico de doen\u00e7as que apresentam sintomas parecidos e geram d\u00favidas na popula\u00e7\u00e3o. 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