{"id":293,"date":"2011-04-27T17:09:50","date_gmt":"2011-04-27T20:09:50","guid":{"rendered":"http:\/\/www.issec.ce.gov.br\/2011\/04\/27\/fale-conosco-ouvidoria\/"},"modified":"2011-04-27T17:09:50","modified_gmt":"2011-04-27T20:09:50","slug":"fale-conosco-ouvidoria","status":"publish","type":"post","link":"https:\/\/www.ce.gov.br\/issec\/2011\/04\/27\/fale-conosco-ouvidoria\/","title":{"rendered":"Fale Conosco \/ Ouvidoria"},"content":{"rendered":"

Fale conosco agora \u00e9 na Ouvidoria do Estado do Cear\u00e1.<\/span><\/span><\/span><\/span><\/strong><\/p>\n

A Ouvidoria s\u00f3 existe e trabalha por sua causa.
\u00c9 nossa obriga\u00e7\u00e3o respeit\u00e1-lo e atend\u00ea-lo bem.<\/span><\/span><\/span><\/span><\/strong><\/p>\n

\n

Estamos unificando a nossa forma de comunica\u00e7\u00e3o para melhor atend\u00ea-lo. Consulta de informa\u00e7\u00f5es, servi\u00e7os e projetos, tamb\u00e9m ser\u00e3o respondidos pela ouvidoria a qual continuar\u00e1 a receber as den\u00fancias, reclama\u00e7\u00f5es, elogios e cr\u00edticas dos cidad\u00e3os. <\/span><\/span><\/span><\/span><\/strong><\/p>\n

\n

Formas de Contato:<\/strong><\/span><\/span><\/span><\/strong><\/p>\n

Via internet: Registre ou Acompanhe sua manifesta\u00e7\u00e3o clicando na imagem abaixo: <\/p>\n

<\/span><\/span><\/span><\/span><\/strong><\/p>\n

 <\/p>\n

<\/a><\/div>\n

Por telefone: ligue 155, de segunda a sexta-feira, das 8 \u00e0s 17 horas<\/span><\/span><\/span><\/span><\/strong><\/p>\n

 <\/p>\n

Para Atendimento Especial (preferencialmente idoso e deficiente) ligue 0800 275 0022, de segunda a sexta-feira, das 8 \u00e0s 17 horas<\/span><\/span><\/span><\/span><\/strong><\/p>\n

\n

Saiba mais sobre Ouvidoria…<\/span><\/span><\/strong><\/p>\n

O que \u00e9?<\/span><\/span><\/strong><\/p>\n

    \n
  • \n

    O elo entre o cidad\u00e3o e o Estado.<\/span><\/span><\/p>\n<\/li>\n

  • \n

    O direito de manifesta\u00e7\u00e3o sobre os servi\u00e7os que o Estado presta. <\/span><\/span><\/p>\n<\/li>\n

  • \n

    A necessidade de saber o que o cidad\u00e3o pensa sobre a atua\u00e7\u00e3o do Estado. <\/span><\/span><\/p>\n<\/li>\n

  • \n

    Um canal de comunica\u00e7\u00e3o \u00e0 disposi\u00e7\u00e3o do cidad\u00e3o (internos e externos).<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n

    Uma reclama\u00e7\u00e3o \u00e9 a \u00faltima oportunidade que um cidad\u00e3o
    lhe d\u00e1 para que voc\u00ea possa melhorar seus servi\u00e7os.<\/span><\/span><\/strong><\/p>\n

    Para que serve?<\/span><\/span><\/strong><\/p>\n

      \n
    • \n

      Assegurar ao cidad\u00e3o-usu\u00e1rio, o exame de suas reivindica\u00e7\u00f5es.<\/span><\/span><\/p>\n<\/li>\n

    • \n

      Buscar a melhoria da qualidade no servi\u00e7o p\u00fablico prestado no Estado. <\/span><\/span><\/p>\n<\/li>\n

    • \n

      Fortalecer a cidadania ao permitir a participa\u00e7\u00e3o do cidad\u00e3o. <\/span><\/span><\/p>\n<\/li>\n

    • \n

      Garantir o direito \u00e0 informa\u00e7\u00e3o, orientando o cidad\u00e3o sobre como obt\u00ea-la.<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n

      Valorizar a import\u00e2ncia da sua opini\u00e3o. Sua miss\u00e3o \u00e9 sugerir medidas de aprimoramento e buscar solu\u00e7\u00f5es para os problemas apontados.<\/span><\/span><\/strong> <\/span><\/p>\n

      Quem \u00e9 o Ouvidor?<\/span><\/span><\/strong><\/p>\n

        \n
      • \n

        \u00c9 um servidor p\u00fablico que est\u00e1 atento \u00e0s reivindica\u00e7\u00f5es do cidad\u00e3o.<\/span><\/span><\/p>\n<\/li>\n

      • \n

        Sempre pronto para ouvir, procura estabelecer uma parceria em prol da qualidade, efici\u00eancia e austeridade administrativa. <\/span><\/span><\/p>\n<\/li>\n

      • \n

        Possuidor de tr\u00e2nsito e respeitabilidade junto \u00e0s \u00e1reas que comp\u00f5em o Estado.<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n

        Nossa responsabilidade social \u00e9 baseada em atitudes e princ\u00edpios \u00e9ticos.<\/span><\/span><\/strong><\/p>\n

        Como age?<\/span><\/span><\/strong><\/p>\n

          \n
        • \n

          Defende direitos e interesses do cidad\u00e3o.<\/span><\/span><\/p>\n<\/li>\n

        • \n

          Recebe, avalia e encaminha as manifesta\u00e7\u00f5es do cidad\u00e3o, sempre na busca de solu\u00e7\u00f5es. <\/span><\/span><\/p>\n<\/li>\n

        • \n

          Garante o direito de resposta acompanhando os pleitos at\u00e9 a solu\u00e7\u00e3o final. <\/span><\/span><\/p>\n<\/li>\n

        • \n

          Responde no menor prazo poss\u00edvel de forma aberta, honesta, objetiva e precisa com transpar\u00eancia, integridade e respeito. <\/span><\/span><\/p>\n<\/li>\n

        • \n

          Procura desburocratizar rotinas. <\/span><\/span><\/p>\n<\/li>\n

        • \n

          D\u00e1 andamento \u00e0s demandas do cidad\u00e3o, observando rigorosamente as determina\u00e7\u00f5es legais relativas ao sigilo, em especial de seus dados pessoais.<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n

          Queremos aproximar o problema da sua solu\u00e7\u00e3o.<\/span><\/span><\/strong><\/p>\n

          Como est\u00e1 estruturada?<\/span><\/span><\/span><\/strong><\/p>\n

            \n
          • \n

            A Ouvidoria no Estado do Cear\u00e1 \u00e9 composta por uma rede de ouvidores distribu\u00eddos pelas secretarias do Estado, coordenados pela Controladoria e Ouvidoria Geral do Estado.<\/span><\/span><\/span><\/p>\n<\/li>\n<\/ul>\n

            Ouvidor(a) respons\u00e1vel pelo ISSEC: <\/span><\/span><\/span>Maria do Socorro Rufina Areal<\/strong><\/p>\n

             <\/p>\n","protected":false},"excerpt":{"rendered":"

            Fale conosco agora \u00e9 na Ouvidoria do Estado do Cear\u00e1. A Ouvidoria s\u00f3 existe e trabalha por sua causa.\u00c9 nossa obriga\u00e7\u00e3o respeit\u00e1-lo e atend\u00ea-lo bem. Estamos unificando a nossa forma de comunica\u00e7\u00e3o para melhor atend\u00ea-lo. Consulta de informa\u00e7\u00f5es, servi\u00e7os e projetos, tamb\u00e9m ser\u00e3o respondidos pela ouvidoria a qual continuar\u00e1 a receber as den\u00fancias, reclama\u00e7\u00f5es, elogios […]<\/p>\n","protected":false},"author":12,"featured_media":292,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-293","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sem-categoria"],"acf":[],"yoast_head":"\nFale Conosco \/ Ouvidoria - ISSEC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ce.gov.br\/issec\/2011\/04\/27\/fale-conosco-ouvidoria\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Fale Conosco \/ Ouvidoria - ISSEC\" \/>\n<meta property=\"og:description\" content=\"Fale conosco agora \u00e9 na Ouvidoria do Estado do Cear\u00e1. 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