{"id":184,"date":"2010-01-22T03:00:00","date_gmt":"2010-01-22T06:00:00","guid":{"rendered":"http:\/\/www.ce.gov.br\/pge\/2010\/01\/22\/ouvidoria\/"},"modified":"2025-12-08T10:33:44","modified_gmt":"2025-12-08T13:33:44","slug":"ouvidoria","status":"publish","type":"post","link":"https:\/\/www.ce.gov.br\/pge\/2010\/01\/22\/ouvidoria\/","title":{"rendered":"Bem-vindo \u00e0 Ouvidoria da Procuradoria- Geral do Estado do Cear\u00e1"},"content":{"rendered":"<p style=\"text-align: justify\">A Ouvidoria \u00e9 o setor respons\u00e1vel em fazer a liga\u00e7\u00e3o entre a sociedade e a PGE-CE. Essa ferramenta permite um di\u00e1logo aberto do cidad\u00e3o com o poder p\u00fablico. Permite tamb\u00e9m o controle de qualidade dos servi\u00e7os p\u00fablicos, atrav\u00e9s das sugest\u00f5es, elogios, solicita\u00e7\u00f5es, reclama\u00e7\u00f5es e den\u00fancias recebidas da popula\u00e7\u00e3o. Depois de receber as manifesta\u00e7\u00f5es, a ouvidoria faz uma an\u00e1lise delas e as encaminha para as \u00e1reas respons\u00e1veis. Al\u00e9m disso, a partir das informa\u00e7\u00f5es trazidas pelos cidad\u00e3os, a ouvidoria pode identificar melhorias e propor mudan\u00e7as, tal como apontar irregularidades em algum \u00f3rg\u00e3o ou entidade.<\/p>\n<p style=\"text-align: justify\">\u00c9 por meio da Ouvidoria que qualquer cidad\u00e3o pode se manifestar, participar e fiscalizar a administra\u00e7\u00e3o p\u00fablica, registrando sugest\u00f5es, elogios, solicita\u00e7\u00f5es, reclama\u00e7\u00f5es e den\u00fancias pensando nas melhorias das pol\u00edticas e dos servi\u00e7os p\u00fablicos.<\/p>\n<p style=\"text-align: justify\">Nosso objetivo \u00e9 garantir que sua voz seja ouvida e que suas demandas sejam\u202c tratadas com a m\u00e1xima efici\u00eancia e transpar\u00eancia.<\/p>\n<p style=\"text-align: justify\"><b>Contato<\/b><br \/>\n<i> Ouvidora: Elizangela Ferreira Monteiro<\/i><br \/>\n<i> Telefone: (85) 3125-9400<br \/>\nOuvidoria-Geral: 155<br \/>\nE-mail: ouvidoria@pge.ce.gov.br<\/i><\/p>\n<p style=\"text-align: justify\"><strong>Hor\u00e1rio de Atendimento:<\/strong> 8h \u00e0s 12h | 14h \u00e0s 18h<\/p>\n<hr \/>\n<h2><strong><span style=\"color: #066f32\"><span style=\"color: #ffffff\">.<\/span><br \/>\nFun\u00e7\u00f5es da Ouvidoria:<\/span><\/strong><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-32003\" src=\"https:\/\/www.ce.gov.br\/pge\/wp-content\/uploads\/sites\/70\/2010\/01\/COMUNICADO-24.png\" alt=\"\" width=\"666\" height=\"396\" srcset=\"https:\/\/www.ce.gov.br\/pge\/wp-content\/uploads\/sites\/70\/2010\/01\/COMUNICADO-24.png 1080w, https:\/\/www.ce.gov.br\/pge\/wp-content\/uploads\/sites\/70\/2010\/01\/COMUNICADO-24-600x357.png 600w, https:\/\/www.ce.gov.br\/pge\/wp-content\/uploads\/sites\/70\/2010\/01\/COMUNICADO-24-768x457.png 768w\" sizes=\"auto, (max-width: 666px) 100vw, 666px\" \/><\/p>\n<hr \/>\n<h2><strong><span style=\"color: #066f32\"><span style=\"color: #ffffff\">.<\/span><br \/>\nDicas para uma manifesta\u00e7\u00e3o eficaz:\u202c<br \/>\n<\/span><\/strong><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-32010\" src=\"https:\/\/www.ce.gov.br\/pge\/wp-content\/uploads\/sites\/70\/2010\/01\/COMUNICADO-25.png\" alt=\"\" width=\"668\" height=\"290\" srcset=\"https:\/\/www.ce.gov.br\/pge\/wp-content\/uploads\/sites\/70\/2010\/01\/COMUNICADO-25.png 1080w, https:\/\/www.ce.gov.br\/pge\/wp-content\/uploads\/sites\/70\/2010\/01\/COMUNICADO-25-600x261.png 600w, https:\/\/www.ce.gov.br\/pge\/wp-content\/uploads\/sites\/70\/2010\/01\/COMUNICADO-25-768x334.png 768w\" sizes=\"auto, (max-width: 668px) 100vw, 668px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h1><strong><span style=\"color: #ffffff\">.<\/span><\/strong><\/h1>\n<h2><span style=\"color: #066f32\"><strong>Registre sua manisfesta\u00e7\u00e3o:<\/strong><\/span><\/h2>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f33717-o1\" lang=\"pt-BR\" dir=\"ltr\" data-wpcf7-id=\"33717\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/pge\/wp-json\/wp\/v2\/posts\/184#wpcf7-f33717-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"33717\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"pt_BR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f33717-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label> Nome completo:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> E-mail:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Assunto:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label>\n<\/p>\n<p><label> Fa\u00e7a sua manisfesta\u00e7\u00e3o:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n<\/p><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"6\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<h1><strong><span style=\"color: #ffffff\">.<\/span><\/strong><\/h1>\n<h2><strong><span style=\"color: #066f32\">Modelo Sugerido:\u202c <\/span><\/strong><\/h2>\n\n<table id=\"tablepress-1\" class=\"tablepress tablepress-id-1\">\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-1\">\n\t<td class=\"column-1\">Assunto<\/td><td class=\"column-2\">Solicita\u00e7\u00e3o\/Reclama\u00e7\u00e3o\/Den\u00fancia\/Elogio\u202c\u202d <br \/>\n[Escolha conforme\u202c apropriado]\u202c<\/td>\n<\/tr>\n<tr class=\"row-2\">\n\t<td class=\"column-1\">\u202c\u202dConte\u00fado<\/td><td class=\"column-2\">Nome Completo: [Seu nome completo]\u202c\u202d<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">\u202c\u202dN\u00famero do Processo<\/td><td class=\"column-2\">[Caso aplic\u00e1vel, inclua o n\u00famero do processo]\u202c<\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">\u202c\u202dAssunto<\/td><td class=\"column-2\">[Descreva o assunto da sua manifesta\u00e7\u00e3o]\u202c<\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">\u202c\u202dBreve Descri\u00e7\u00e3o<\/td><td class=\"column-2\"> [Forne\u00e7a uma clara e breve descri\u00e7\u00e3o do motivo do\u202c<br \/>\nseu contato]\u202c<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-1 from cache -->\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #fc6836\"><strong><span style=\"color: #000000\">Sugerimos que o e-mail siga o modelo da manifesta\u00e7\u00e3o.\u202c<\/span><\/strong><\/span><\/h4>\n<p><strong>IMPORTANTE\u202d:\u202c<\/strong> \u202dO\u202c \u202dsigilo\u202c \u202d\u00e9\u202c \u202dgarantido\u202c \u202dem\u202c \u202dtodas\u202c \u202das\u202c \u202dmanifesta\u00e7\u00f5es,\u202c \u202dexceto\u202c \u202dpara\u202c \u202dos\u202c elogios, nos quais \u00e9 obrigat\u00f3ria a sua identifica\u00e7\u00e3o.\u202c<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h2 style=\"text-align: left\"><span style=\"color: #066f32\"><strong><span style=\"color: #ffffff\">.<\/span><br \/>\nAtendimentos presenciais:<\/strong><\/span><\/h2>\n<p style=\"text-align: left\">Al\u00e9m dos canais anteriormente mencionados, a Procuradoria Geral do Estado disponibiliza aos cidad\u00e3os o atendimento presencial.<span style=\"color: #066f32\"><br \/>\n<span style=\"color: #ffffff\">.<\/span><\/span><\/p>\n\n<!-- iframe plugin v.6.0 wordpress.org\/plugins\/iframe\/ -->\n<iframe src=\"https:\/\/www.google.com\/maps\/embed?pb=!1m14!1m8!1m3!1d15924.927258432088!2d-38.4817612!3d-3.7596483!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x7c7461cf01905ad%3A0x6bf39184ca76d455!2sCentro%20Administrativo%20B%C3%A1rbara%20De%20Alencar!5e0!3m2!1spt-PT!2sbr!4v1718294034040!5m2!1spt-PT!2sbr\" width height scrolling=\"auto\" class=\"iframe-class\" frameborder=\"0\"><\/iframe>\n\n<p style=\"text-align: justify\"><strong><br \/>\nCentro Administrativo B\u00e1rbara de Alencar\u00a0<\/strong><br \/>\nAv. Dr. Jos\u00e9 Martins Rodrigues, 150<br \/>\nEdson Queiroz, Fortaleza, CE<\/p>\n<p style=\"text-align: justify\"><strong>Hor\u00e1rio de Atendimento:<\/strong> 8h \u00e0s 12h | 14h \u00e0s 18h<\/p>\n<ul class=\"ListaEst\">\n<li><a href=\"https:\/\/cearatransparente.ce.gov.br\/portal-da-transparencia\/canais-atendimento?locale=pt-BR#!\" target=\"_blank\" rel=\"noopener noreferrer\">Central de Atendimento da Ouvidoria e Controladoria no Estado<\/a><\/li>\n<\/ul>\n<hr \/>\n<h2><strong><span style=\"color: #066f32\"><span style=\"color: #ffffff\">.<\/span><br \/>\nRelat\u00f3rios de Gest\u00e3o da PGE:<\/span><\/strong><\/h2>\n<p>Em conformidade com o <strong>Decreto n\u00ba. 30.474\/2011<\/strong>, as Ouvidorias Setoriais do Poder Executivo Estadual apresentam relat\u00f3rios abordando um panorama geral dos resultados das suas atividades no \u00e2mbito do Sistema Estadual de Ouvidoria.<\/p>\n<p>Funcionando como instrumento de gest\u00e3o, as ouvidorias apresentam sugest\u00f5es e recomenda\u00e7\u00f5es, contribuindo para uma gest\u00e3o \u00e9tica e transparente e para oferta dos servi\u00e7os p\u00fablicos com qualidade, como forma de retroalimentar o processo de gest\u00e3o e decis\u00e3o governamental.<\/p>\n<ul>\n<li><strong><a href=\"https:\/\/www.ce.gov.br\/pge\/wp-content\/uploads\/sites\/70\/2025\/02\/RELATORIO_DE_GESTAO_DE_OUVIDORIA_2024.pdf\" target=\"_blank\" rel=\"noopener\">RELAT\u00d3RIO ANUAL [2024]<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/www.ce.gov.br\/pge\/wp-content\/uploads\/sites\/70\/2010\/01\/Relatorio.ouvidoria.2023.pdf\" target=\"_blank\" rel=\"noopener\">RELAT\u00d3RIO ANUAL [2023]<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/www.ce.gov.br\/pge\/wp-content\/uploads\/sites\/70\/2010\/01\/RELATORIO_OUVIDORIA_22.pdf\" target=\"_blank\" rel=\"noopener\">RELAT\u00d3RIO ANUAL [2022]<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/www.ce.gov.br\/pge\/wp-content\/uploads\/sites\/70\/2010\/01\/PGE-Relatorio-SIC-2021-Timbrado-A4-2.2.pdf\" target=\"_blank\" rel=\"noopener\">RELAT\u00d3RIO ANUAL [2021]<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/www.ce.gov.br\/pge\/wp-content\/uploads\/sites\/70\/2010\/01\/RELATORIO_2020_FINAL.pdf\" target=\"_blank\" rel=\"noopener\">RELAT\u00d3RIO ANUAL [2020]<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/www.ce.gov.br\/pge\/wp-content\/uploads\/sites\/70\/2010\/01\/PGE_SIC_FINAL_2019.pdf\" target=\"_blank\" rel=\"noopener\">RELAT\u00d3RIO ANUAL [2019]<\/a><\/strong><\/li>\n<li><strong><strong><a href=\"https:\/\/www.ce.gov.br\/pge\/wp-content\/uploads\/sites\/70\/2010\/01\/RELATORIO_SIC_2018.pdf\" target=\"_blank\" rel=\"noopener\">RELAT\u00d3RIO ANUAL [2018]<\/a><\/strong><\/strong><\/li>\n<\/ul>\n<div class=\"wrapper wrapper--downloads\"><div class=\"ckc-card-mer-front\"><div class=\"ckc-card-mer-container\"><div class=\"ckc-card-mer-folders\"><div class=\"ckc-mer-folder-item\" data-folder-id=\"downloads-1253-folder-0\"><button class=\"ckc-mer-folder-toggle\" type=\"button\" aria-expanded=\"false\" aria-controls=\"folder-content-downloads-1253-folder-0\"><span class=\"ckc-mer-toggle-icon material-symbols-outlined\">chevron_right<\/span><span class=\"ckc-mer-folder-icon material-symbols-outlined\">folder_open<\/span><span class=\"ckc-mer-folder-name\">Relat\u00f3rios Mensais da Ouvidoria da PGE:<\/span><\/button><div class=\"ckc-mer-folder-content\" id=\"folder-content-downloads-1253-folder-0\"><div class=\"ckc-mer-file-item\"><a href=\"https:\/\/www.ce.gov.br\/pge\/download\/relatorios-de-2024\/\" title=\"2024\"><span class=\"ckc-mer-file-icon material-symbols-outlined\">folder<\/span><span class=\"ckc-mer-file-name\">2024<\/span><\/a><\/div><div class=\"ckc-mer-file-item\"><a href=\"https:\/\/www.ce.gov.br\/pge\/download\/2025\/\" title=\"2025\"><span class=\"ckc-mer-file-icon material-symbols-outlined\">folder<\/span><span class=\"ckc-mer-file-name\">2025<\/span><\/a><\/div><div class=\"ckc-mer-file-item\"><a href=\"https:\/\/www.ce.gov.br\/pge\/download\/2026\/\" title=\"2026\"><span class=\"ckc-mer-file-icon material-symbols-outlined\">folder<\/span><span class=\"ckc-mer-file-name\">2026<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script>\n(function() {\n    const container = document.querySelector(\".wrapper--downloads:last-of-type\");\n    if (!container) return;\n\n    const toggleContent = (button) => {\n        const contentId = button.getAttribute(\"aria-controls\");\n        if (!contentId) return;\n\n        const content = document.getElementById(contentId);\n        if (!content) return;\n\n        const isOpen = button.getAttribute(\"aria-expanded\") === \"true\";\n        button.setAttribute(\"aria-expanded\", isOpen ? \"false\" : \"true\");\n        content.classList.toggle(\"ckc-mer-open\", !isOpen);\n\n        const icon = button.querySelector(\".ckc-mer-toggle-icon\");\n        if (icon) {\n            icon.textContent = isOpen ? \"chevron_right\" : \"expand_more\";\n        }\n    };\n\n    container.querySelectorAll(\".ckc-mer-folder-toggle, .ckc-mer-subfolder-toggle\").forEach((button) => {\n        button.addEventListener(\"click\", (event) => {\n            event.preventDefault();\n            toggleContent(button);\n        });\n    });\n})();\n<\/script>\n<hr \/>\n<h2><strong><span style=\"color: #066f32\"><span style=\"color: #ffffff\">.<\/span><br \/>\nRelat\u00f3rios de Avalia\u00e7\u00e3o de Servi\u00e7os da PGE:<\/span><\/strong><\/h2>\n<ul class=\"ListaEst col2\">\n<li><a href=\"https:\/\/www.ce.gov.br\/pge\/wp-content\/uploads\/sites\/70\/2010\/01\/Relatorio-de-Avaliacao-de-Servicos-da-Procuradoria-Geral-do-Estado-do-Ceara.pdf\">2025<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Ouvidoria \u00e9 o setor respons\u00e1vel em fazer a liga\u00e7\u00e3o entre a sociedade e a PGE-CE. Essa ferramenta permite um di\u00e1logo aberto do cidad\u00e3o com o poder p\u00fablico. Permite tamb\u00e9m o controle de qualidade dos servi\u00e7os p\u00fablicos, atrav\u00e9s das sugest\u00f5es, elogios, solicita\u00e7\u00f5es, reclama\u00e7\u00f5es e den\u00fancias recebidas da popula\u00e7\u00e3o. Depois de receber as manifesta\u00e7\u00f5es, a ouvidoria [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":29315,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[34],"tags":[],"class_list":["post-184","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-servicos-artigos-do-menu-principal"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Bem-vindo \u00e0 Ouvidoria da Procuradoria- Geral do Estado do Cear\u00e1 - Procuradoria Geral do Estado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ce.gov.br\/pge\/2010\/01\/22\/ouvidoria\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bem-vindo \u00e0 Ouvidoria da Procuradoria- Geral do Estado do Cear\u00e1 - Procuradoria Geral do Estado\" \/>\n<meta property=\"og:description\" content=\"A Ouvidoria \u00e9 o setor respons\u00e1vel em fazer a liga\u00e7\u00e3o entre a sociedade e a PGE-CE. 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