{"id":25107,"date":"2023-03-16T16:23:46","date_gmt":"2023-03-16T19:23:46","guid":{"rendered":"http:\/\/www.ce.gov.br\/pge\/?p=25107"},"modified":"2023-03-16T16:26:58","modified_gmt":"2023-03-16T19:26:58","slug":"saiba-como-entrar-em-contato-com-a-ouvidoria-da-pge-ce","status":"publish","type":"post","link":"https:\/\/www.ce.gov.br\/pge\/2023\/03\/16\/saiba-como-entrar-em-contato-com-a-ouvidoria-da-pge-ce\/","title":{"rendered":"Saiba como entrar em contato com a Ouvidoria da PGE-CE"},"content":{"rendered":"<h3>Ao longo de 2022, a Ouvidoria da Procuradoria-Geral teve um total de 599 manifesta\u00e7\u00f5es<\/h3>\n<div id=\"attachment_25109\" style=\"width: 715px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-25109\" class=\"wp-image-25109 size-large\" src=\"https:\/\/www.ce.gov.br\/pge\/wp-content\/uploads\/sites\/70\/2023\/03\/ouvidoria-e1678994448796-1200x783.jpg\" alt=\"\" width=\"705\" height=\"460\" srcset=\"https:\/\/www.ce.gov.br\/pge\/wp-content\/uploads\/sites\/70\/2023\/03\/ouvidoria-e1678994448796-1200x783.jpg 1200w, https:\/\/www.ce.gov.br\/pge\/wp-content\/uploads\/sites\/70\/2023\/03\/ouvidoria-e1678994448796-600x392.jpg 600w, https:\/\/www.ce.gov.br\/pge\/wp-content\/uploads\/sites\/70\/2023\/03\/ouvidoria-e1678994448796-768x501.jpg 768w, https:\/\/www.ce.gov.br\/pge\/wp-content\/uploads\/sites\/70\/2023\/03\/ouvidoria-e1678994448796-1536x1002.jpg 1536w, https:\/\/www.ce.gov.br\/pge\/wp-content\/uploads\/sites\/70\/2023\/03\/ouvidoria-e1678994448796.jpg 2000w\" sizes=\"auto, (max-width: 705px) 100vw, 705px\" \/><p id=\"caption-attachment-25109\" class=\"wp-caption-text\">Cabe ao setor representar o cidad\u00e3o-usu\u00e1rio ante a Institui\u00e7\u00e3o P\u00fablica demandada<\/p><\/div>\n<p>Neste 16 de mar\u00e7o \u00e9 comemorado o Dia Nacional do Ouvidor, data institu\u00edda pela Lei N\u00ba 12.632\/12. Quem exerce essa fun\u00e7\u00e3o atua para intermediar as rela\u00e7\u00f5es entre os cidad\u00e3os e os \u00f3rg\u00e3os ou entidades, promovendo a qualidade da comunica\u00e7\u00e3o entre eles e a forma\u00e7\u00e3o de la\u00e7os de confian\u00e7a e colabora\u00e7\u00e3o m\u00fatua.<\/p>\n<p>Na PGE-CE, est\u00e3o entre as atribui\u00e7\u00f5es da Ouvidoria:<br \/>\n&#8211; Ouvir todos os cidad\u00e3os-usu\u00e1rios dentro dos princ\u00edpios e valores \u00e9ticos da Administra\u00e7\u00e3o P\u00fablica;<br \/>\n&#8211; Conscientizar os cidad\u00e3os-usu\u00e1rios dos servi\u00e7os p\u00fablicos de seus direitos e deveres;<br \/>\n&#8211; Representar o cidad\u00e3o-usu\u00e1rio ante a Institui\u00e7\u00e3o P\u00fablica demandada;<br \/>\n&#8211; Receber, analisar e apurar as manifesta\u00e7\u00f5es dos usu\u00e1rios do servi\u00e7o p\u00fablico que lhes forem dirigidas ou colhidas em ve\u00edculo de comunica\u00e7\u00e3o formal e informal, notificando os \u00f3rg\u00e3os\/setores envolvidos para os esclarecimentos necess\u00e1rios;<\/p>\n<p>Ao longo de 2022, a Ouvidoria da PGE teve um total de 599 manifesta\u00e7\u00f5es, distribu\u00eddas em 287 reclama\u00e7\u00f5es, 33 den\u00fancias, 268 solicita\u00e7\u00f5es, 3 sugest\u00f5es e 8 elogios. A resolubilidade da Ouvidoria, que \u00e9 representada pelas manifesta\u00e7\u00f5es respondidas em tempo h\u00e1bil, seguindo os par\u00e2metros da Corregedoria Geral do Estado (CGE), \u00e9 de 99%.<\/p>\n<p>Os canais para acessar o servi\u00e7o da Ouvidoria da PGE-CE<br \/>\nTelefone: (85) 3459-6340<br \/>\nE-mail: ouvidoria@pge.ce.gov.br<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ao longo de 2022, a Ouvidoria da Procuradoria-Geral teve um total de 599 manifesta\u00e7\u00f5es Neste 16 de mar\u00e7o \u00e9 comemorado o Dia Nacional do Ouvidor, data institu\u00edda pela Lei N\u00ba 12.632\/12. Quem exerce essa fun\u00e7\u00e3o atua para intermediar as rela\u00e7\u00f5es entre os cidad\u00e3os e os \u00f3rg\u00e3os ou entidades, promovendo a qualidade da comunica\u00e7\u00e3o entre eles [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[446,239],"tags":[],"class_list":["post-25107","post","type-post","status-publish","format-standard","hentry","category-atuacao-pge","category-gestao"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Saiba como entrar em contato com a Ouvidoria da PGE-CE - Procuradoria Geral do Estado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ce.gov.br\/pge\/2023\/03\/16\/saiba-como-entrar-em-contato-com-a-ouvidoria-da-pge-ce\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Saiba como entrar em contato com a Ouvidoria da PGE-CE - Procuradoria Geral do Estado\" \/>\n<meta property=\"og:description\" content=\"Ao longo de 2022, a Ouvidoria da Procuradoria-Geral teve um total de 599 manifesta\u00e7\u00f5es Neste 16 de mar\u00e7o \u00e9 comemorado o Dia Nacional do Ouvidor, data institu\u00edda pela Lei N\u00ba 12.632\/12. 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