{"id":4838,"date":"2025-01-24T15:52:33","date_gmt":"2025-01-24T18:52:33","guid":{"rendered":"http:\/\/www.ce.gov.br\/portalcompras\/?p=4838"},"modified":"2025-01-24T16:36:21","modified_gmt":"2025-01-24T19:36:21","slug":"centraldeatendimento","status":"publish","type":"post","link":"https:\/\/www.ce.gov.br\/portalcompras\/2025\/01\/24\/centraldeatendimento\/","title":{"rendered":"Seplag lan\u00e7a Central de Atendimentos nas Compras Corporativas"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p style=\"text-align: justify\">A Secretaria do Planejamento e Gest\u00e3o (Seplag), por meio da parceria entre a Coordenadoria de Gest\u00e3o de Compras (Cogec) e a Coordenadoria de Governan\u00e7a Digital e Gest\u00e3o de TIC (Codig), lan\u00e7ou a Central de Atendimentos na \u00e1rea de compras corporativas. Essa iniciativa visa atender com maior efici\u00eancia \u00e0s demandas dos \u00f3rg\u00e3os e entidades estaduais relacionadas \u00e0 legisla\u00e7\u00e3o, processos e sistemas corporativos de compras. O projeto refor\u00e7a o compromisso da Seplag com a inova\u00e7\u00e3o e a otimiza\u00e7\u00e3o da gest\u00e3o p\u00fablica.<\/p>\n<p style=\"text-align: justify\"><strong>Funcionalidades da Central de Atendimentos<\/strong><\/p>\n<p style=\"text-align: justify\">A Central de Atendimentos foi projetada para oferecer uma experi\u00eancia \u00e1gil e confi\u00e1vel aos usu\u00e1rios, garantindo que d\u00favidas e solicita\u00e7\u00f5es sejam tratadas de forma pr\u00e1tica e eficiente. Entre suas principais funcionalidades destacam-se:<\/p>\n<p style=\"text-align: justify\"><strong>\u25cf Acompanhamento em tempo real:<\/strong> usu\u00e1rios podem monitorar o status de suas solicita\u00e7\u00f5es, aumentando a previsibilidade e transpar\u00eancia no processo de atendimento, al\u00e9m de reduzir o tempo de espera para resolu\u00e7\u00f5es.<\/p>\n<p style=\"text-align: justify\"><strong>\u25cf Categoriza\u00e7\u00e3o automatizada:<\/strong> demandas s\u00e3o organizadas com base em crit\u00e9rios avan\u00e7ados, garantindo que sejam direcionadas para os especialistas mais adequados, otimizando o tempo de resposta.<\/p>\n<p style=\"text-align: justify\"><strong>\u25cf Relat\u00f3rios anal\u00edticos:<\/strong> o sistema permite a gera\u00e7\u00e3o de relat\u00f3rios detalhados, fundamentais para gestores avaliarem o desempenho do atendimento e identificarem oportunidades de melhoria cont\u00ednua.<\/p>\n<p style=\"text-align: justify\"><strong>\u25cf Biblioteca de conhecimento integrada:<\/strong> o acesso r\u00e1pido a informa\u00e7\u00f5es atualizadas sobre normas e procedimentos possibilita que usu\u00e1rios resolvam quest\u00f5es de baixa complexidade de forma aut\u00f4noma.<\/p>\n<p style=\"text-align: justify\"><strong>\u25cf Registro de hist\u00f3rico de atendimentos:<\/strong> todas as intera\u00e7\u00f5es s\u00e3o registradas, permitindo uma consulta futura para acompanhamento de casos e aprimoramento da gest\u00e3o do conhecimento.<\/p>\n<p style=\"text-align: justify\"><strong>Impactos na gest\u00e3o p\u00fablica<\/strong><\/p>\n<p style=\"text-align: justify\">Al\u00e9m de modernizar o atendimento, a plataforma fortalece o papel estrat\u00e9gico da Cogec, respons\u00e1vel pela gest\u00e3o de ferramentas essenciais do Sistema de Compras. Entre essas ferramentas est\u00e3o o Licitaweb, com os m\u00f3dulos de Plano de Contrata\u00e7\u00f5es Anual, ETP Digital, Mapa de Pre\u00e7os, Publica\u00e7\u00e3o e Registro de Pre\u00e7os; o Cat\u00e1logo de Bens e Servi\u00e7os; o Cadastro de Fornecedores e o Sistema de Cota\u00e7\u00e3o Eletr\u00f4nica. A Cogec tamb\u00e9m \u00e9 respons\u00e1vel pelo gerenciamento do Portal de Compras do Estado e pela promo\u00e7\u00e3o de capacita\u00e7\u00f5es para gestores e fornecedores, em parceria com a Escola de Gest\u00e3o P\u00fablica do Estado (EGPCE).<\/p>\n<p style=\"text-align: justify\">Atualmente, mais de 900 unidades contratantes do Estado, com quase 3 mil usu\u00e1rios dos sistemas de compras, demandam solu\u00e7\u00f5es e orienta\u00e7\u00f5es. Al\u00e9m disso, cerca de 4 mil fornecedores interagem anualmente com a Seplag, o que refor\u00e7a a relev\u00e2ncia da ferramenta implementada. Essas a\u00e7\u00f5es s\u00e3o imprescind\u00edveis para garantir que os recursos p\u00fablicos sejam utilizados de forma eficaz e em conformidade com a legisla\u00e7\u00e3o vigente.<\/p>\n<p style=\"text-align: justify\"><strong>Uma parceria estrat\u00e9gica entre Cogec e Codig<\/strong><\/p>\n<p style=\"text-align: justify\">A implanta\u00e7\u00e3o da Central de Atendimentos reflete a colabora\u00e7\u00e3o entre as duas coordenadorias, destacando o alinhamento estrat\u00e9gico entre a Cogec e a Codig para promover maior integra\u00e7\u00e3o e efici\u00eancia nos processos de compras p\u00fablicas. Esse esfor\u00e7o conjunto demonstra o potencial das parcerias internas na moderniza\u00e7\u00e3o dos servi\u00e7os e no aprimoramento da gest\u00e3o p\u00fablica.<\/p>\n<p style=\"text-align: justify\"><strong>Compromisso com a moderniza\u00e7\u00e3o e a transpar\u00eancia<\/strong><\/p>\n<p style=\"text-align: justify\">A Central de Atendimentos simboliza um avan\u00e7o relevante para o Estado, promovendo n\u00e3o apenas a transpar\u00eancia e efici\u00eancia no uso de recursos p\u00fablicos, mas tamb\u00e9m a moderniza\u00e7\u00e3o dos servi\u00e7os oferecidos pela administra\u00e7\u00e3o p\u00fablica. O sistema foi projetado para acompanhar as demandas contempor\u00e2neas e futuras, integrando inova\u00e7\u00f5es tecnol\u00f3gicas que garantem sua escalabilidade e funcionalidade a longo prazo.<\/p>\n<p style=\"text-align: justify\">Para mais informa\u00e7\u00f5es sobre a Central de Atendimentos e outras iniciativas da Seplag, acesse o Portal de Compras do Estado: <a href=\"https:\/\/ww16.ce.gov.br\/portalcompras\" target=\"_blank\" rel=\"noopener\">https:\/\/ww16.ce.gov.br\/portalcompras<\/a><\/p>\n<p style=\"text-align: justify\"><strong>Equipe do Portal de Compras<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; A Secretaria do Planejamento e Gest\u00e3o (Seplag), por meio da parceria entre a Coordenadoria de Gest\u00e3o de Compras (Cogec) e a Coordenadoria de Governan\u00e7a Digital e Gest\u00e3o de TIC (Codig), lan\u00e7ou a Central de Atendimentos na \u00e1rea de compras corporativas. Essa iniciativa visa atender com maior efici\u00eancia \u00e0s demandas dos \u00f3rg\u00e3os e entidades estaduais [&hellip;]<\/p>\n","protected":false},"author":264,"featured_media":4843,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[16],"tags":[],"class_list":["post-4838","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lista-de-noticias"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Seplag lan\u00e7a Central de Atendimentos nas Compras Corporativas - Licita\u00e7\u00f5es, Registro de Pre\u00e7os, Fornecedores...<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ce.gov.br\/portalcompras\/2025\/01\/24\/centraldeatendimento\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Seplag lan\u00e7a Central de Atendimentos nas Compras Corporativas - Licita\u00e7\u00f5es, Registro de Pre\u00e7os, Fornecedores...\" \/>\n<meta property=\"og:description\" content=\"&nbsp; A Secretaria do Planejamento e Gest\u00e3o (Seplag), por meio da parceria entre a Coordenadoria de Gest\u00e3o de Compras (Cogec) e a Coordenadoria de Governan\u00e7a Digital e Gest\u00e3o de TIC (Codig), lan\u00e7ou a Central de Atendimentos na \u00e1rea de compras corporativas. 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