{"id":1684,"date":"2026-04-28T14:41:35","date_gmt":"2026-04-28T17:41:35","guid":{"rendered":"https:\/\/www.ce.gov.br\/proconceara\/?p=1684"},"modified":"2026-04-28T14:41:47","modified_gmt":"2026-04-28T17:41:47","slug":"cobranca-indevida-saiba-quais-sao-seus-direitos-e-o-que-fazer","status":"publish","type":"post","link":"https:\/\/www.ce.gov.br\/proconceara\/2026\/04\/28\/cobranca-indevida-saiba-quais-sao-seus-direitos-e-o-que-fazer\/","title":{"rendered":"Cobran\u00e7a indevida: saiba quais s\u00e3o seus direitos e o que fazer"},"content":{"rendered":"\n<p>Receber uma cobran\u00e7a que n\u00e3o reconhece \u00e9 uma situa\u00e7\u00e3o que gera inseguran\u00e7a e preju\u00edzo ao consumidor. A boa not\u00edcia \u00e9 que o C\u00f3digo de Defesa do Consumidor protege quem enfrenta esse tipo de problema.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.proconceara.ce.gov.br\/\">Acesse outras not\u00edcias<\/a><\/div>\n<\/div>\n\n\n\n<p>Quando ocorre cobran\u00e7a indevida, o consumidor tem o direito de contestar o valor e exigir a corre\u00e7\u00e3o imediata. Caso j\u00e1 tenha efetuado o pagamento, a legisla\u00e7\u00e3o prev\u00ea a devolu\u00e7\u00e3o do valor pago, em dobro, salvo se houver engano justific\u00e1vel por parte da empresa.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Cobran\u00e7as indevidas mais comuns<\/h2>\n\n\n\n<p>Entre as cobran\u00e7as indevidas mais comuns est\u00e3o: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>tarifas banc\u00e1rias n\u00e3o contratadas,<\/li>\n\n\n\n<li>valores extras em contas de telefone,<\/li>\n\n\n\n<li>internet \n<ul class=\"wp-block-list\">\n<li>ou energia, <\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>servi\u00e7os adicionados sem autoriza\u00e7\u00e3o,<\/li>\n\n\n\n<li>d\u00e9bitos ap\u00f3s cancelamento.<\/li>\n<\/ul>\n\n\n\n<table id=\"tablepress-2\" class=\"tablepress tablepress-id-2\">\n<thead>\n<tr class=\"row-1\">\n\t<th class=\"column-1\">Cobran\u00e7a<\/th><th class=\"column-2\">Modalidade<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\">tarifas banc\u00e1rias <\/td><td class=\"column-2\">n\u00e3o contratadas<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">valores extras<\/td><td class=\"column-2\">em contas de telefone<\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">internet<\/td><td class=\"column-2\">ou energia<\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">servi\u00e7os adicionados<\/td><td class=\"column-2\">sem autoriza\u00e7\u00e3o<\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\">d\u00e9bitos <\/td><td class=\"column-2\">ap\u00f3s cancelamento<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-2 from cache -->\n\n\n<p>O primeiro passo \u00e9 entrar em contato com a empresa e registrar a contesta\u00e7\u00e3o, anotando protocolos. Se o problema n\u00e3o for resolvido, o consumidor pode procurar o Procon Cear\u00e1, levando documentos como contrato, faturas, comprovantes de pagamento e registros de atendimento.<\/p>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"775\" height=\"485\" src=\"https:\/\/www.ce.gov.br\/proconceara\/wp-content\/uploads\/sites\/94\/2026\/03\/Procon-Ceara-Atendimento.jpeg\" alt=\"\" class=\"wp-image-1620 size-full\" srcset=\"https:\/\/www.ce.gov.br\/proconceara\/wp-content\/uploads\/sites\/94\/2026\/03\/Procon-Ceara-Atendimento.jpeg 775w, https:\/\/www.ce.gov.br\/proconceara\/wp-content\/uploads\/sites\/94\/2026\/03\/Procon-Ceara-Atendimento-600x375.jpeg 600w, https:\/\/www.ce.gov.br\/proconceara\/wp-content\/uploads\/sites\/94\/2026\/03\/Procon-Ceara-Atendimento-768x481.jpeg 768w\" sizes=\"auto, (max-width: 775px) 100vw, 775px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p>O Procon analisa o caso, orienta o consumidor e pode instaurar procedimento administrativo para buscar a solu\u00e7\u00e3o do conflito, al\u00e9m de fiscalizar pr\u00e1ticas abusivas quando identificadas.<\/p>\n<\/div><\/div>\n\n\n\n<p>O Procon analisa o caso, orienta o consumidor e pode instaurar procedimento administrativo para buscar a solu\u00e7\u00e3o do conflito, al\u00e9m de fiscalizar pr\u00e1ticas abusivas quando identificadas.<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"900\" data-id=\"1652\" src=\"https:\/\/www.ce.gov.br\/proconceara\/wp-content\/uploads\/sites\/94\/2026\/04\/20260410_084858-1.jpg-1-1200x900.jpg\" alt=\"Servidores do Procon Cear\u00e1 atendendo dois cidad\u00e3os de Quixeramobim\" class=\"wp-image-1652\" srcset=\"https:\/\/www.ce.gov.br\/proconceara\/wp-content\/uploads\/sites\/94\/2026\/04\/20260410_084858-1.jpg-1-1200x900.jpg 1200w, https:\/\/www.ce.gov.br\/proconceara\/wp-content\/uploads\/sites\/94\/2026\/04\/20260410_084858-1.jpg-1-600x450.jpg 600w, https:\/\/www.ce.gov.br\/proconceara\/wp-content\/uploads\/sites\/94\/2026\/04\/20260410_084858-1.jpg-1-768x576.jpg 768w, https:\/\/www.ce.gov.br\/proconceara\/wp-content\/uploads\/sites\/94\/2026\/04\/20260410_084858-1.jpg-1.jpg 1280w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">Atendimento ocorreu das 9h \u00e0s 16h na C\u00e2mara Municipal de Quixeramobim<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"900\" data-id=\"1651\" src=\"https:\/\/www.ce.gov.br\/proconceara\/wp-content\/uploads\/sites\/94\/2026\/04\/Posto-1200x900.jpeg\" alt=\"Superintendente do Procon Cear\u00e1 lacra bomba de posto de combust\u00edveis\" class=\"wp-image-1651\" srcset=\"https:\/\/www.ce.gov.br\/proconceara\/wp-content\/uploads\/sites\/94\/2026\/04\/Posto-1200x900.jpeg 1200w, https:\/\/www.ce.gov.br\/proconceara\/wp-content\/uploads\/sites\/94\/2026\/04\/Posto-600x450.jpeg 600w, https:\/\/www.ce.gov.br\/proconceara\/wp-content\/uploads\/sites\/94\/2026\/04\/Posto-768x576.jpeg 768w, https:\/\/www.ce.gov.br\/proconceara\/wp-content\/uploads\/sites\/94\/2026\/04\/Posto.jpeg 1280w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">Interdi\u00e7\u00e3o ocorreu em posto da Av. Jos\u00e9 Bastos<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" data-id=\"1636\" src=\"https:\/\/www.ce.gov.br\/proconceara\/wp-content\/uploads\/sites\/94\/2026\/03\/Compras-1200x800.jpg\" alt=\"\" class=\"wp-image-1636\" srcset=\"https:\/\/www.ce.gov.br\/proconceara\/wp-content\/uploads\/sites\/94\/2026\/03\/Compras-1200x800.jpg 1200w, https:\/\/www.ce.gov.br\/proconceara\/wp-content\/uploads\/sites\/94\/2026\/03\/Compras-600x400.jpg 600w, https:\/\/www.ce.gov.br\/proconceara\/wp-content\/uploads\/sites\/94\/2026\/03\/Compras-768x512.jpg 768w, https:\/\/www.ce.gov.br\/proconceara\/wp-content\/uploads\/sites\/94\/2026\/03\/Compras.jpg 1280w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">Foto: Freepik<\/figcaption><\/figure>\n<\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Servi\u00e7o:<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Procon Cear\u00e1<\/h3>\n\n\n\n<p>\ud83d\udcf2 Atendimento pelo WhatsApp: (85) 98808.9433<br>\ud83d\udcde Telefones: (85) 3125.9031 \u2022 (85) 3125.9032<br>\ud83d\udce7 Email: atendimento@proconceara.ce.gov.br<br>\ud83d\udccd Atendimento presencial: Rua Major Facundo, n\u00ba 500, Centro de Fortaleza (pr\u00e9dio do Cineteatro S\u00e3o Luiz).<br>\ud83c\udf10 Site: <a href=\"https:\/\/www.proconceara.ce.gov.br\/\">proconceara.ce.gov.br<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"\ud83d\udd34 AO VIVO: JORNAL DA TVC 16\/04\/26\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/jYXp074L7ys?start=471&#038;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-2&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-2-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-2\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Direitos do Consumidor<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-2\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-2-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<ol class=\"wp-block-list\">\n<li>Compra fracionada<\/li>\n\n\n\n<li>Perda da nota fiscal<\/li>\n\n\n\n<li>Venda casada<\/li>\n\n\n\n<li>Produto com pre\u00e7os diferentes<\/li>\n\n\n\n<li><\/li>\n\n\n\n<li>Cart\u00e3o bloqueado<\/li>\n<\/ol>\n\n\n\n<p>Saber dos seus direitos e apropriar-se deles \u00e9 preciso.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>A Superintend\u00eancia Estadual de Defesa do Consumidor (PROCON Cear\u00e1) surgiu como um importante marco na consolida\u00e7\u00e3o das pol\u00edticas p\u00fablicas voltadas \u00e0 prote\u00e7\u00e3o dos direitos dos consumidores no Cear\u00e1.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>Sua institui\u00e7\u00e3o oficial ocorreu em 15 de maio de 2023, <\/li>\n\n\n\n<li>com a san\u00e7\u00e3o da Lei Estadual n\u00ba 18.358, que disp\u00f5e sobre a organiza\u00e7\u00e3o, estrutura e compet\u00eancias do \u00f3rg\u00e3o. <\/li>\n\n\n\n<li>A proposta foi apresentada pelo Poder Executivo \u00e0 Assembleia Legislativa do Cear\u00e1 por meio do Projeto de Lei n\u00ba 00043\/2023.\u00a0<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"849\" src=\"https:\/\/www.ce.gov.br\/proconceara\/wp-content\/uploads\/sites\/94\/2026\/02\/Procon-zap-1200x849.jpg\" alt=\"\" class=\"wp-image-1489\" srcset=\"https:\/\/www.ce.gov.br\/proconceara\/wp-content\/uploads\/sites\/94\/2026\/02\/Procon-zap-1200x849.jpg 1200w, https:\/\/www.ce.gov.br\/proconceara\/wp-content\/uploads\/sites\/94\/2026\/02\/Procon-zap-600x424.jpg 600w, https:\/\/www.ce.gov.br\/proconceara\/wp-content\/uploads\/sites\/94\/2026\/02\/Procon-zap-768x543.jpg 768w, https:\/\/www.ce.gov.br\/proconceara\/wp-content\/uploads\/sites\/94\/2026\/02\/Procon-zap-1536x1086.jpg 1536w, https:\/\/www.ce.gov.br\/proconceara\/wp-content\/uploads\/sites\/94\/2026\/02\/Procon-zap-2048x1448.jpg 2048w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter cegovbr-social-fix\">\n                    <div class=\"wp-block-embed__wrapper\">\n                        <blockquote class=\"twitter-tweet\" data-width=\"500\"><a href=\"https:\/\/twitter.com\/GovernoDoCeara\/status\/2049093659581100329\"><\/a><\/blockquote>\n                        <script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n                    <\/div>\n                <\/div>\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-incorporar-manipulador wp-block-embed-incorporar-manipulador\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"wp-block-embed is-type-video is-provider-instagram wp-block-embed-instagram cegovbr-social-fix\">\n                    <div class=\"wp-block-embed__wrapper\">\n                        <iframe loading=\"lazy\" src=\"https:\/\/www.instagram.com\/reel\/DXrpeY1tqpA\/embed\/\" width=\"500\" height=\"750\" frameborder=\"0\" scrolling=\"no\" allowtransparency=\"true\" allowfullscreen=\"true\" style=\"border-radius: 0.75rem; border: 0.0625rem solid #dbdbdb; background: #FFF; display: block; margin: 0 auto; min-width: 20.375rem; max-width: 100%;\"><\/iframe>\n                    <\/div>\n                <\/div>\n<\/div><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Receber uma cobran\u00e7a que n\u00e3o reconhece \u00e9 uma situa\u00e7\u00e3o que gera inseguran\u00e7a e preju\u00edzo ao consumidor. A boa not\u00edcia \u00e9 que o C\u00f3digo de Defesa do Consumidor protege quem enfrenta esse tipo de problema. Quando ocorre cobran\u00e7a indevida, o consumidor tem o direito de contestar o valor e exigir a corre\u00e7\u00e3o imediata. Caso j\u00e1 tenha [&hellip;]<\/p>\n","protected":false},"author":158,"featured_media":1703,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[24],"tags":[44,43,26,29],"class_list":["post-1684","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias","tag-cobrancaindevida","tag-direitodoconsumidor","tag-fiscalizacao","tag-proconceara"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cobran\u00e7a indevida: saiba quais s\u00e3o seus direitos e o que fazer - PROCONCEARA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ce.gov.br\/proconceara\/2026\/04\/28\/cobranca-indevida-saiba-quais-sao-seus-direitos-e-o-que-fazer\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cobran\u00e7a indevida: saiba quais s\u00e3o seus direitos e o que fazer - PROCONCEARA\" \/>\n<meta property=\"og:description\" content=\"Receber uma cobran\u00e7a que n\u00e3o reconhece \u00e9 uma situa\u00e7\u00e3o que gera inseguran\u00e7a e preju\u00edzo ao consumidor. A boa not\u00edcia \u00e9 que o C\u00f3digo de Defesa do Consumidor protege quem enfrenta esse tipo de problema. Quando ocorre cobran\u00e7a indevida, o consumidor tem o direito de contestar o valor e exigir a corre\u00e7\u00e3o imediata. Caso j\u00e1 tenha [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ce.gov.br\/proconceara\/2026\/04\/28\/cobranca-indevida-saiba-quais-sao-seus-direitos-e-o-que-fazer\/\" \/>\n<meta property=\"og:site_name\" content=\"PROCONCEARA\" \/>\n<meta property=\"article:published_time\" content=\"2026-04-28T17:41:35+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-28T17:41:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ce.gov.br\/proconceara\/wp-content\/uploads\/sites\/94\/2026\/04\/Contas-edited.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1138\" \/>\n\t<meta property=\"og:image:height\" content=\"853\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"ceasaceadelmojunior\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"ceasaceadelmojunior\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.ce.gov.br\\\/proconceara\\\/2026\\\/04\\\/28\\\/cobranca-indevida-saiba-quais-sao-seus-direitos-e-o-que-fazer\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ce.gov.br\\\/proconceara\\\/2026\\\/04\\\/28\\\/cobranca-indevida-saiba-quais-sao-seus-direitos-e-o-que-fazer\\\/\"},\"author\":{\"name\":\"ceasaceadelmojunior\",\"@id\":\"https:\\\/\\\/www.ce.gov.br\\\/proconceara\\\/#\\\/schema\\\/person\\\/af3507f47de70a51068cab4dea57adda\"},\"headline\":\"Cobran\u00e7a indevida: saiba quais s\u00e3o seus direitos e o que fazer\",\"datePublished\":\"2026-04-28T17:41:35+00:00\",\"dateModified\":\"2026-04-28T17:41:47+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ce.gov.br\\\/proconceara\\\/2026\\\/04\\\/28\\\/cobranca-indevida-saiba-quais-sao-seus-direitos-e-o-que-fazer\\\/\"},\"wordCount\":439,\"image\":{\"@id\":\"https:\\\/\\\/www.ce.gov.br\\\/proconceara\\\/2026\\\/04\\\/28\\\/cobranca-indevida-saiba-quais-sao-seus-direitos-e-o-que-fazer\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ce.gov.br\\\/proconceara\\\/wp-content\\\/uploads\\\/sites\\\/94\\\/2026\\\/04\\\/Contas-edited.jpg\",\"keywords\":[\"#Cobrancaindevida\",\"#direitodoconsumidor\",\"#FISCALIZA\u00c7\u00c3O\",\"#ProconCear\u00e1\"],\"articleSection\":[\"Not\u00edcias\"],\"inLanguage\":\"pt-BR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ce.gov.br\\\/proconceara\\\/2026\\\/04\\\/28\\\/cobranca-indevida-saiba-quais-sao-seus-direitos-e-o-que-fazer\\\/\",\"url\":\"https:\\\/\\\/www.ce.gov.br\\\/proconceara\\\/2026\\\/04\\\/28\\\/cobranca-indevida-saiba-quais-sao-seus-direitos-e-o-que-fazer\\\/\",\"name\":\"Cobran\u00e7a indevida: saiba quais s\u00e3o seus direitos e o que fazer - PROCONCEARA\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ce.gov.br\\\/proconceara\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.ce.gov.br\\\/proconceara\\\/2026\\\/04\\\/28\\\/cobranca-indevida-saiba-quais-sao-seus-direitos-e-o-que-fazer\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ce.gov.br\\\/proconceara\\\/2026\\\/04\\\/28\\\/cobranca-indevida-saiba-quais-sao-seus-direitos-e-o-que-fazer\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ce.gov.br\\\/proconceara\\\/wp-content\\\/uploads\\\/sites\\\/94\\\/2026\\\/04\\\/Contas-edited.jpg\",\"datePublished\":\"2026-04-28T17:41:35+00:00\",\"dateModified\":\"2026-04-28T17:41:47+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.ce.gov.br\\\/proconceara\\\/#\\\/schema\\\/person\\\/af3507f47de70a51068cab4dea57adda\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ce.gov.br\\\/proconceara\\\/2026\\\/04\\\/28\\\/cobranca-indevida-saiba-quais-sao-seus-direitos-e-o-que-fazer\\\/#breadcrumb\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ce.gov.br\\\/proconceara\\\/2026\\\/04\\\/28\\\/cobranca-indevida-saiba-quais-sao-seus-direitos-e-o-que-fazer\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\\\/\\\/www.ce.gov.br\\\/proconceara\\\/2026\\\/04\\\/28\\\/cobranca-indevida-saiba-quais-sao-seus-direitos-e-o-que-fazer\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.ce.gov.br\\\/proconceara\\\/wp-content\\\/uploads\\\/sites\\\/94\\\/2026\\\/04\\\/Contas-edited.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ce.gov.br\\\/proconceara\\\/wp-content\\\/uploads\\\/sites\\\/94\\\/2026\\\/04\\\/Contas-edited.jpg\",\"width\":1138,\"height\":853,\"caption\":\"Foto: Freepik\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ce.gov.br\\\/proconceara\\\/2026\\\/04\\\/28\\\/cobranca-indevida-saiba-quais-sao-seus-direitos-e-o-que-fazer\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\\\/\\\/www.ce.gov.br\\\/proconceara\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Cobran\u00e7a indevida: saiba quais s\u00e3o seus direitos e o que fazer\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ce.gov.br\\\/proconceara\\\/#website\",\"url\":\"https:\\\/\\\/www.ce.gov.br\\\/proconceara\\\/\",\"name\":\"PROCONCEARA\",\"description\":\"Portal PROCONCEARA\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ce.gov.br\\\/proconceara\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.ce.gov.br\\\/proconceara\\\/#\\\/schema\\\/person\\\/af3507f47de70a51068cab4dea57adda\",\"name\":\"ceasaceadelmojunior\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/8679d21708563ef112f5a05afc85b9a4f74d84d8d4689c53bdfb4aa4df2e4ff7?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/8679d21708563ef112f5a05afc85b9a4f74d84d8d4689c53bdfb4aa4df2e4ff7?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/8679d21708563ef112f5a05afc85b9a4f74d84d8d4689c53bdfb4aa4df2e4ff7?s=96&d=mm&r=g\",\"caption\":\"ceasaceadelmojunior\"},\"url\":\"https:\\\/\\\/www.ce.gov.br\\\/proconceara\\\/author\\\/ceasaceadelmojunior\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Cobran\u00e7a indevida: saiba quais s\u00e3o seus direitos e o que fazer - PROCONCEARA","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ce.gov.br\/proconceara\/2026\/04\/28\/cobranca-indevida-saiba-quais-sao-seus-direitos-e-o-que-fazer\/","og_locale":"pt_BR","og_type":"article","og_title":"Cobran\u00e7a indevida: saiba quais s\u00e3o seus direitos e o que fazer - PROCONCEARA","og_description":"Receber uma cobran\u00e7a que n\u00e3o reconhece \u00e9 uma situa\u00e7\u00e3o que gera inseguran\u00e7a e preju\u00edzo ao consumidor. A boa not\u00edcia \u00e9 que o C\u00f3digo de Defesa do Consumidor protege quem enfrenta esse tipo de problema. Quando ocorre cobran\u00e7a indevida, o consumidor tem o direito de contestar o valor e exigir a corre\u00e7\u00e3o imediata. Caso j\u00e1 tenha [&hellip;]","og_url":"https:\/\/www.ce.gov.br\/proconceara\/2026\/04\/28\/cobranca-indevida-saiba-quais-sao-seus-direitos-e-o-que-fazer\/","og_site_name":"PROCONCEARA","article_published_time":"2026-04-28T17:41:35+00:00","article_modified_time":"2026-04-28T17:41:47+00:00","og_image":[{"width":1138,"height":853,"url":"https:\/\/www.ce.gov.br\/proconceara\/wp-content\/uploads\/sites\/94\/2026\/04\/Contas-edited.jpg","type":"image\/jpeg"}],"author":"ceasaceadelmojunior","twitter_card":"summary_large_image","twitter_misc":{"Written by":"ceasaceadelmojunior","Est. reading time":"4 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.ce.gov.br\/proconceara\/2026\/04\/28\/cobranca-indevida-saiba-quais-sao-seus-direitos-e-o-que-fazer\/#article","isPartOf":{"@id":"https:\/\/www.ce.gov.br\/proconceara\/2026\/04\/28\/cobranca-indevida-saiba-quais-sao-seus-direitos-e-o-que-fazer\/"},"author":{"name":"ceasaceadelmojunior","@id":"https:\/\/www.ce.gov.br\/proconceara\/#\/schema\/person\/af3507f47de70a51068cab4dea57adda"},"headline":"Cobran\u00e7a indevida: saiba quais s\u00e3o seus direitos e o que fazer","datePublished":"2026-04-28T17:41:35+00:00","dateModified":"2026-04-28T17:41:47+00:00","mainEntityOfPage":{"@id":"https:\/\/www.ce.gov.br\/proconceara\/2026\/04\/28\/cobranca-indevida-saiba-quais-sao-seus-direitos-e-o-que-fazer\/"},"wordCount":439,"image":{"@id":"https:\/\/www.ce.gov.br\/proconceara\/2026\/04\/28\/cobranca-indevida-saiba-quais-sao-seus-direitos-e-o-que-fazer\/#primaryimage"},"thumbnailUrl":"https:\/\/www.ce.gov.br\/proconceara\/wp-content\/uploads\/sites\/94\/2026\/04\/Contas-edited.jpg","keywords":["#Cobrancaindevida","#direitodoconsumidor","#FISCALIZA\u00c7\u00c3O","#ProconCear\u00e1"],"articleSection":["Not\u00edcias"],"inLanguage":"pt-BR"},{"@type":"WebPage","@id":"https:\/\/www.ce.gov.br\/proconceara\/2026\/04\/28\/cobranca-indevida-saiba-quais-sao-seus-direitos-e-o-que-fazer\/","url":"https:\/\/www.ce.gov.br\/proconceara\/2026\/04\/28\/cobranca-indevida-saiba-quais-sao-seus-direitos-e-o-que-fazer\/","name":"Cobran\u00e7a indevida: saiba quais s\u00e3o seus direitos e o que fazer - PROCONCEARA","isPartOf":{"@id":"https:\/\/www.ce.gov.br\/proconceara\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.ce.gov.br\/proconceara\/2026\/04\/28\/cobranca-indevida-saiba-quais-sao-seus-direitos-e-o-que-fazer\/#primaryimage"},"image":{"@id":"https:\/\/www.ce.gov.br\/proconceara\/2026\/04\/28\/cobranca-indevida-saiba-quais-sao-seus-direitos-e-o-que-fazer\/#primaryimage"},"thumbnailUrl":"https:\/\/www.ce.gov.br\/proconceara\/wp-content\/uploads\/sites\/94\/2026\/04\/Contas-edited.jpg","datePublished":"2026-04-28T17:41:35+00:00","dateModified":"2026-04-28T17:41:47+00:00","author":{"@id":"https:\/\/www.ce.gov.br\/proconceara\/#\/schema\/person\/af3507f47de70a51068cab4dea57adda"},"breadcrumb":{"@id":"https:\/\/www.ce.gov.br\/proconceara\/2026\/04\/28\/cobranca-indevida-saiba-quais-sao-seus-direitos-e-o-que-fazer\/#breadcrumb"},"inLanguage":"pt-BR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ce.gov.br\/proconceara\/2026\/04\/28\/cobranca-indevida-saiba-quais-sao-seus-direitos-e-o-que-fazer\/"]}]},{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/www.ce.gov.br\/proconceara\/2026\/04\/28\/cobranca-indevida-saiba-quais-sao-seus-direitos-e-o-que-fazer\/#primaryimage","url":"https:\/\/www.ce.gov.br\/proconceara\/wp-content\/uploads\/sites\/94\/2026\/04\/Contas-edited.jpg","contentUrl":"https:\/\/www.ce.gov.br\/proconceara\/wp-content\/uploads\/sites\/94\/2026\/04\/Contas-edited.jpg","width":1138,"height":853,"caption":"Foto: Freepik"},{"@type":"BreadcrumbList","@id":"https:\/\/www.ce.gov.br\/proconceara\/2026\/04\/28\/cobranca-indevida-saiba-quais-sao-seus-direitos-e-o-que-fazer\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"In\u00edcio","item":"https:\/\/www.ce.gov.br\/proconceara\/"},{"@type":"ListItem","position":2,"name":"Cobran\u00e7a indevida: saiba quais s\u00e3o seus direitos e o que fazer"}]},{"@type":"WebSite","@id":"https:\/\/www.ce.gov.br\/proconceara\/#website","url":"https:\/\/www.ce.gov.br\/proconceara\/","name":"PROCONCEARA","description":"Portal PROCONCEARA","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ce.gov.br\/proconceara\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-BR"},{"@type":"Person","@id":"https:\/\/www.ce.gov.br\/proconceara\/#\/schema\/person\/af3507f47de70a51068cab4dea57adda","name":"ceasaceadelmojunior","image":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/secure.gravatar.com\/avatar\/8679d21708563ef112f5a05afc85b9a4f74d84d8d4689c53bdfb4aa4df2e4ff7?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/8679d21708563ef112f5a05afc85b9a4f74d84d8d4689c53bdfb4aa4df2e4ff7?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/8679d21708563ef112f5a05afc85b9a4f74d84d8d4689c53bdfb4aa4df2e4ff7?s=96&d=mm&r=g","caption":"ceasaceadelmojunior"},"url":"https:\/\/www.ce.gov.br\/proconceara\/author\/ceasaceadelmojunior\/"}]}},"_links":{"self":[{"href":"https:\/\/www.ce.gov.br\/proconceara\/wp-json\/wp\/v2\/posts\/1684","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ce.gov.br\/proconceara\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ce.gov.br\/proconceara\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ce.gov.br\/proconceara\/wp-json\/wp\/v2\/users\/158"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ce.gov.br\/proconceara\/wp-json\/wp\/v2\/comments?post=1684"}],"version-history":[{"count":3,"href":"https:\/\/www.ce.gov.br\/proconceara\/wp-json\/wp\/v2\/posts\/1684\/revisions"}],"predecessor-version":[{"id":1708,"href":"https:\/\/www.ce.gov.br\/proconceara\/wp-json\/wp\/v2\/posts\/1684\/revisions\/1708"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ce.gov.br\/proconceara\/wp-json\/wp\/v2\/media\/1703"}],"wp:attachment":[{"href":"https:\/\/www.ce.gov.br\/proconceara\/wp-json\/wp\/v2\/media?parent=1684"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ce.gov.br\/proconceara\/wp-json\/wp\/v2\/categories?post=1684"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ce.gov.br\/proconceara\/wp-json\/wp\/v2\/tags?post=1684"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}