{"id":2325,"date":"2026-10-13T10:36:46","date_gmt":"2026-10-13T13:36:46","guid":{"rendered":"https:\/\/www.ce.gov.br\/proconceara\/?p=2325"},"modified":"2026-10-13T10:36:51","modified_gmt":"2026-10-13T13:36:51","slug":"procon-ceara-orienta-consumidores-sobre-ofertas-de-credito-por-telefone","status":"publish","type":"post","link":"https:\/\/www.ce.gov.br\/proconceara\/2026\/10\/13\/procon-ceara-orienta-consumidores-sobre-ofertas-de-credito-por-telefone\/","title":{"rendered":"Procon Cear\u00e1 orienta consumidores sobre ofertas de cr\u00e9dito por telefone"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Liga\u00e7\u00f5es com ofertas de cr\u00e9dito podem parecer uma solu\u00e7\u00e3o r\u00e1pida, mas exigem cautela. O Procon Cear\u00e1 orienta que o consumidor n\u00e3o tome decis\u00f5es sob press\u00e3o e verifique todas as condi\u00e7\u00f5es antes de contratar um empr\u00e9stimo ou financiamento.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A institui\u00e7\u00e3o que oferece o cr\u00e9dito deve informar de maneira clara os juros, as tarifas, o prazo, o n\u00famero e o valor das parcelas e o custo total da opera\u00e7\u00e3o. Essas informa\u00e7\u00f5es permitem avaliar se a proposta realmente cabe no or\u00e7amento.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Press\u00e3o pode configurar pr\u00e1tica abusiva<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">O C\u00f3digo de Defesa do Consumidor pro\u00edbe o ass\u00e9dio ou a press\u00e3o para a contrata\u00e7\u00e3o de cr\u00e9dito, principalmente quando o consumidor \u00e9 idoso, analfabeto, est\u00e1 doente ou se encontra em situa\u00e7\u00e3o de maior vulnerabilidade.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Insist\u00eancia excessiva, dificuldade para encerrar a liga\u00e7\u00e3o e tentativa de apressar a decis\u00e3o devem ser tratadas como sinais de alerta. O consumidor tem direito a analisar a proposta com calma, comparar as condi\u00e7\u00f5es e buscar orienta\u00e7\u00e3o antes de assumir a d\u00edvida.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Nunca pague para liberar um empr\u00e9stimo<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A cobran\u00e7a de dep\u00f3sito, Pix ou qualquer outro pagamento antecipado para liberar o cr\u00e9dito pode indicar tentativa de golpe. Institui\u00e7\u00f5es financeiras autorizadas n\u00e3o exigem esse tipo de pagamento para disponibilizar empr\u00e9stimos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ao receber uma solicita\u00e7\u00e3o dessa natureza, o consumidor deve interromper o contato e n\u00e3o realizar nenhuma transfer\u00eancia.<br>Tamb\u00e9m n\u00e3o \u00e9 recomend\u00e1vel fornecer senhas, c\u00f3digos de confirma\u00e7\u00e3o, fotografias de cart\u00f5es ou dados banc\u00e1rios durante liga\u00e7\u00f5es ou conversas por aplicativos de mensagens.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Confirme diretamente com a institui\u00e7\u00e3o<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Mesmo quando a pessoa que faz o contato apresenta dados do consumidor ou utiliza logomarcas conhecidas, a oferta deve ser confirmada pelos canais oficiais.<br>O consumidor deve encerrar a liga\u00e7\u00e3o e procurar diretamente o site, o aplicativo, a ag\u00eancia ou o telefone oficial da institui\u00e7\u00e3o. Tamb\u00e9m \u00e9 importante verificar se a empresa est\u00e1 autorizada a funcionar pelo Banco Central.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Cuidados antes da contrata\u00e7\u00e3o<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Antes de contratar cr\u00e9dito, o consumidor deve:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>comparar propostas de diferentes institui\u00e7\u00f5es;<\/li>\n\n\n\n<li>conferir a taxa de juros e o custo total;<\/li>\n\n\n\n<li>verificar o valor e a quantidade de parcelas;<\/li>\n\n\n\n<li>ler o contrato antes de aceitar;<\/li>\n\n\n\n<li>avaliar se as presta\u00e7\u00f5es cabem no or\u00e7amento;<\/li>\n\n\n\n<li>guardar c\u00f3pias da oferta e do contrato;<\/li>\n\n\n\n<li>n\u00e3o contratar quando houver d\u00favidas sobre a empresa ou as condi\u00e7\u00f5es apresentadas.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Cr\u00e9dito deve ser contratado de forma consciente, com informa\u00e7\u00e3o e sem press\u00e3o. Na d\u00favida, o consumidor n\u00e3o deve concluir a opera\u00e7\u00e3o.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Como denunciar<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">O Procon Cear\u00e1 segue \u00e0 disposi\u00e7\u00e3o para orientar consumidores que enfrentem problemas em compras online e para atuar na defesa de rela\u00e7\u00f5es de consumo mais seguras e equilibradas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udcf2 WhatsApp: (85) 98808-9433<br> \ud83d\udccd Atendimento presencial: Rua Major Facundo, 500 \u2013 Centro \u2013 Fortaleza<br> \ud83c\udf10 Site: <a href=\"https:\/\/www.proconceara.ce.gov.br\/\">proconceara.ce.gov.br<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Press\u00e3o para contrata\u00e7\u00e3o e cobran\u00e7a antecipada exigem aten\u00e7\u00e3o; consumidor deve conferir as condi\u00e7\u00f5es do empr\u00e9stimo e procurar os canais oficiais da institui\u00e7\u00e3o<\/p>\n","protected":false},"author":319,"featured_media":2326,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[24],"tags":[],"class_list":["post-2325","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - 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