{"id":28989,"date":"2023-10-17T10:18:17","date_gmt":"2023-10-17T13:18:17","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/secult\/?page_id=28989"},"modified":"2026-05-22T14:36:28","modified_gmt":"2026-05-22T17:36:28","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/www.ce.gov.br\/secult\/institucional\/ouvidoria\/","title":{"rendered":"Ouvidoria"},"content":{"rendered":"\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-ad2f72ca wp-block-group-is-layout-flex\">\n<div style=\"height:100px;width:120px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-d50df0bc\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1037\" src=\"https:\/\/www.secult.ce.gov.br\/wp-content\/uploads\/sites\/43\/2023\/10\/Logo_Ouvidoria-1200x1037.png\" alt=\"\" class=\"wp-image-28991\" style=\"aspect-ratio:1.1571991303786298;width:262px;height:auto\" srcset=\"https:\/\/www.ce.gov.br\/secult\/wp-content\/uploads\/sites\/83\/2023\/10\/Logo_Ouvidoria-1200x1037.png 1200w, https:\/\/www.ce.gov.br\/secult\/wp-content\/uploads\/sites\/83\/2023\/10\/Logo_Ouvidoria-600x519.png 600w, https:\/\/www.ce.gov.br\/secult\/wp-content\/uploads\/sites\/83\/2023\/10\/Logo_Ouvidoria-768x664.png 768w, https:\/\/www.ce.gov.br\/secult\/wp-content\/uploads\/sites\/83\/2023\/10\/Logo_Ouvidoria.png 1225w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/div>\n\n\n\n<p class=\"is-style-justified\">A ouvidoria \u00e9 um canal de participa\u00e7\u00e3o e controle social respons\u00e1vel pela an\u00e1lise das manifesta\u00e7\u00f5es relacionadas \u00e0s pol\u00edticas e aos servi\u00e7os p\u00fablicos prestados sob qualquer forma ou regime, com o objetivo de avaliar a efetividade e o aprimoramento da gest\u00e3o p\u00fablica.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.cge.ce.gov.br\/wp-content\/uploads\/sites\/20\/2020\/03\/Decreto-n.-33.485-de-21-de-fevereiro-de-2020-Regulamenta-o-Sistema-Estadual-de-Ouvidoria-do-Poder-Executivo-Estadual-pages-4-8.pdf\">Decreto Estadual n\u00ba. 33.485\/2020 \u2013 Institui o Sistema de Ouvidoria, Prazos de Resposta e Relat\u00f3rios de Ouvidoria<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.cge.ce.gov.br\/wp-content\/uploads\/sites\/20\/2020\/05\/do20200508p01.pdf.pdf\">Portaria \u2013 CGE n\u00ba. 52\/2020 \u2013 Estabelece o Procedimento para o tratamento e o encaminhamento das Den\u00fancias<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.cge.ce.gov.br\/wp-content\/uploads\/sites\/20\/2020\/10\/do20201020p01.pdf.pdf\">Instru\u00e7\u00e3o Normativa n\u00ba. 01\/2020 \u2013 Estabelece Normas para Observ\u00e2ncia \u00e0s Atribui\u00e7\u00f5es do Ouvidor Setorial<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.planalto.gov.br\/ccivil_03\/_ato2015-2018\/2017\/lei\/l13460.htm\">Lei Nacional n\u00ba. 13.460\/2017 \u2013 Institui o C\u00f3digo de Defesa do Usu\u00e1rio do Servi\u00e7o P\u00fablico<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.planalto.gov.br\/ccivil_03\/_ato2015-2018\/2018\/Lei\/L13726.htm\">Lei Nacional n\u00ba. 13.726\/2018 \u2013 Institui a lei da Desburocratiza\u00e7\u00e3o (Racionaliza atos e procedimentos administrativos)<\/a><\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Canais de Atendimento<\/strong><\/h2>\n\n\n\n<p class=\"is-style-justified\">Voc\u00ea pode registrar elogios, sugest\u00f5es, solicita\u00e7\u00f5es, reclama\u00e7\u00f5es e den\u00fancia referentes aos servi\u00e7os prestados pela Secretaria da Cultura \u2013 Secult por meio dos seguintes canais:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/cearatransparente.ce.gov.br\/sign_in?locale=pt-BR&amp;ticket_type=sou\">Plataforma Cear\u00e1 Transparente<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/cearatransparente.ce.gov.br\/portal-da-transparencia\/canais-atendimento?locale=pt-BR#!\">Central de atendimento telef\u00f4nico: 155<\/a><\/li>\n\n\n\n<li><a href=\"mailto:ouvidoria.geral@cge.ce.gov.br\">E-mail:&nbsp;ouvidoria.geral@cge.ce.gov.br<\/a><\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Atendimento Presencial<\/strong><\/h2>\n\n\n\n<p class=\"is-style-justified\">Al\u00e9m dos canais acima mencionados, a Secult disponibiliza aos cidad\u00e3os o atendimento presencial na sede da Secult.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Ouvidora: Alana Gabriela Soares de Lima<\/strong><\/h4>\n\n\n\n<p><strong>Endere\u00e7o<\/strong>: Complexo Esta\u00e7\u00e3o das Artes \u2013 R. Dr. Jo\u00e3o Moreira, 540 \u2013 Centro |&nbsp;CEP 60030-000 \u2013 Fortaleza-CE<br><strong>Hor\u00e1rio de Atendimento<\/strong>: segunda a sexta-feira, das&nbsp;8h \u00e0s 12h e das 13h \u00e0s 16h30<br><strong>E-mail<\/strong>:&nbsp;ouvidoria@secult.ce.gov.br<br><strong>Telefone<\/strong>: (85) 98672-3741<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Veja mais:<\/strong><\/h4>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.ce.gov.br\/secult\/institucional\/ouvidoria\/faq\/\">Perguntas frequentes<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.ce.gov.br\/secult\/institucional\/ouvidoria\/setorial\/\">Ouvidoria Setorial<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>A ouvidoria \u00e9 um canal de participa\u00e7\u00e3o e controle social respons\u00e1vel pela an\u00e1lise das manifesta\u00e7\u00f5es relacionadas \u00e0s pol\u00edticas e aos servi\u00e7os p\u00fablicos prestados sob qualquer forma ou regime, com o objetivo de avaliar a efetividade e o aprimoramento da gest\u00e3o p\u00fablica. Canais de Atendimento Voc\u00ea pode registrar elogios, sugest\u00f5es, solicita\u00e7\u00f5es, reclama\u00e7\u00f5es e den\u00fancia referentes aos [&hellip;]<\/p>\n","protected":false},"author":708,"featured_media":0,"parent":51447,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-28989","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ouvidoria - Secult<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/secult\/institucional\/ouvidoria\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ouvidoria - Secult\" \/>\n<meta property=\"og:description\" content=\"A ouvidoria \u00e9 um canal de participa\u00e7\u00e3o e controle social respons\u00e1vel pela an\u00e1lise das manifesta\u00e7\u00f5es relacionadas \u00e0s pol\u00edticas e aos servi\u00e7os p\u00fablicos prestados sob qualquer forma ou regime, com o objetivo de avaliar a efetividade e o aprimoramento da gest\u00e3o p\u00fablica. 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