{"id":1549,"date":"2020-02-14T14:32:31","date_gmt":"2020-02-14T17:32:31","guid":{"rendered":"http:\/\/ww16.ce.gov.br\/setur\/?page_id=1549"},"modified":"2026-05-29T08:58:19","modified_gmt":"2026-05-29T11:58:19","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/www.ce.gov.br\/setur\/ouvidoria\/","title":{"rendered":"Ouvidoria"},"content":{"rendered":"\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.ouvidoria.ce.gov.br\/\">Clique Aqui (Sistema de Ouvidoria \u2013 SOU)<\/a><\/div>\n<\/div>\n\n\n\n<p>Para registrar elogios, sugest\u00f5es, solicita\u00e7\u00f5es de servi\u00e7o, cr\u00edticas, reclama\u00e7\u00f5es e den\u00fancia referentes aos servi\u00e7os prestados pelo Governo do Estado.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-vivid-green-cyan-color has-alpha-channel-opacity has-vivid-green-cyan-background-color has-background is-style-wide\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Pol\u00edtica de Ouvidoria<\/strong><\/h4>\n\n\n\n<figure class=\"wp-block-image alignleft size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/www.ce.gov.br\/seinfra\/wp-content\/uploads\/sites\/77\/2018\/03\/ouvidoria-ceara-600x519.png\" alt=\"\" style=\"aspect-ratio:1.1567702735308956;width:226px;height:auto\"\/><\/figure>\n\n\n\n<p>A Pol\u00edtica de Ouvidoria do Estado do Cear\u00e1 visa fomentar a participa\u00e7\u00e3o da sociedade e o exerc\u00edcio do controle social, assegurando o direito \u00e0 cidadania e \u00e0 transpar\u00eancia dos servi\u00e7os prestados pelo Poder Executivo Estadual, com atua\u00e7\u00e3o \u00e9tica, equ\u00e2nime e isenta, por meio da escuta imparcial das partes envolvidas, preservando o direito de livre express\u00e3o e julgamento do cidad\u00e3o.<\/p>\n\n\n\n<p>Nesse sentido, a Ouvidoria atua como canal de intermedia\u00e7\u00e3o do processo de participa\u00e7\u00e3o popular, possibilitando ao cidad\u00e3o contribuir com a implementa\u00e7\u00e3o das pol\u00edticas p\u00fablicas e a avalia\u00e7\u00e3o dos servi\u00e7os prestados.<\/p>\n\n\n\n<p>A Rede de Ouvidorias \u00e9 composta pelas Ouvidorias Setoriais dos \u00f3rg\u00e3os e entidades do Poder Executivo Estadual, a quem cabe atuar na apura\u00e7\u00e3o e resposta das manifesta\u00e7\u00f5es apresentadas pelo cidad\u00e3o. \u00c9 pautada nos princ\u00edpios da horizontalidade e descentraliza\u00e7\u00e3o dos processos, exercendo a fun\u00e7\u00e3o de intermediadora dos cidad\u00e3os junto \u00e0s institui\u00e7\u00f5es em que atuam, viabilizando um canal de comunica\u00e7\u00e3o.<\/p>\n\n\n\n<p>A Rede de Ouvidorias do Estado do Cear\u00e1 \u00e9 composta por 66 Ouvidorias Setoriais, distribu\u00eddas em cada \u00f3rg\u00e3o ou entidade do Governo do Estado. Al\u00e9m disso, disp\u00f5e ainda da rede interna regulamentada da Secretaria da Sa\u00fade \u2013 Sesa com 55 ouvidorias distribu\u00eddas nas unidades assistenciais de sa\u00fade, nas Coordenadorias Regionais de Sa\u00fade (integrantes da estrutura organizacional da Sesa), nas unidades assistenciais de sa\u00fade qualificadas como organiza\u00e7\u00e3o social e nas unidades assistenciais de sa\u00fade dos cons\u00f3rcios p\u00fablicos.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Canais de Acesso pelo Cidad\u00e3o<\/strong><\/h4>\n\n\n\n<p>A Controladoria e Ouvidoria Geral do Estado \u2013 CGE disponibiliza canais gratuitos de atendimento ao cidad\u00e3o, voltados ao exerc\u00edcio do controle social e ao fomento das pol\u00edticas p\u00fablicas, colocando \u00e0 disposi\u00e7\u00e3o recursos telef\u00f4nicos, da rede mundial de computadores e atendimento presencial, de modo a viabilizar com celeridade a recep\u00e7\u00e3o e o registro das manifesta\u00e7\u00f5es apresentadas, tais como: sugest\u00f5es, elogios, reclama\u00e7\u00f5es, cr\u00edticas, den\u00fancias, solicita\u00e7\u00f5es de servi\u00e7os e informa\u00e7\u00f5es pertinentes ao Poder Executivo Estadual.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Central de Atendimento Telef\u00f4nico da Ouvidoria Geral do Estado<\/strong><\/h4>\n\n\n\n<p>O atendimento telef\u00f4nico, por meio do n\u00famero 155, \u00e9 feito pela Central de Atendimento da Ouvidoria, criada em janeiro de 2008, situada na cidade de Canind\u00e9. Constitui-se em um dos principais canais receptores e porta de entrada das demandas de ouvidoria de todo o Estado e vem permitindo a universaliza\u00e7\u00e3o dos servi\u00e7os prestados pela Ouvidoria do Estado do Cear\u00e1.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-vivid-green-cyan-color has-alpha-channel-opacity has-vivid-green-cyan-background-color has-background is-style-wide\"\/>\n\n\n\n<p><strong>Hor\u00e1rio de Atendimento:<\/strong>&nbsp;segunda a sexta-feira das 8h \u00e0s 20h<br><strong>Telefone:<\/strong>&nbsp;155 (liga\u00e7\u00e3o gratuita)<br><strong>Endere\u00e7o:<\/strong><br>Rua Raimundo Alconforado N\u00ba 777 \u2013 Bloco B<br>Bairro Alto Guaramiranga, Canind\u00e9 \u2013 CE<br>CEP 62.700-000<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-vivid-green-cyan-color has-alpha-channel-opacity has-vivid-green-cyan-background-color has-background is-style-wide\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Ouvidoria da Secretaria da Turismo<\/strong><\/h4>\n\n\n\n<p><strong>Ouvidor Setorial:<\/strong> Luiz Carlos da Costa<br><strong>E-mail:<\/strong> ouvidoria@setur.ce.gov.br<br><strong>Hor\u00e1rio de atendimento:<\/strong><br>Segunda a Sexta-feira das 8h30 \u00e0s 12h e das 13h \u00e0s 17h30<br><strong>Telefone:<\/strong> (85) 3195.0312<\/p>\n\n\n\n<p><strong>Endere\u00e7o:<\/strong><br>Av. Washington Soares, 999<br>Edif\u00edcio Centro de Eventos do Cear\u00e1<br>Pavilh\u00e3o Leste | Port\u00e3o E | 2\u00ba Mezanino \u2013 Edson Queiroz<br>Fortaleza, CE | CEP: 60.811-341<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-vivid-green-cyan-color has-alpha-channel-opacity has-vivid-green-cyan-background-color has-background is-style-wide\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Relat\u00f3rios Gerenciais<\/strong><\/h4>\n\n\n\n<p><strong>Relat\u00f3rios Anuais<\/strong><\/p>\n\n\n\n<p>Em conformidade com o Decreto n\u00ba. 30.474\/2011, as Ouvidorias Setoriais do Poder Executivo Estadual apresentam relat\u00f3rios abordando um panorama geral dos resultados das suas atividades no \u00e2mbito do Sistema Estadual de Ouvidoria.<\/p>\n\n\n\n<p>Funcionando como instrumento de gest\u00e3o, as ouvidorias apresentam sugest\u00f5es e recomenda\u00e7\u00f5es, contribuindo para uma gest\u00e3o \u00e9tica e transparente e para oferta dos servi\u00e7os p\u00fablicos com qualidade, como forma de retroalimentar o processo de gest\u00e3o e decis\u00e3o governamental.<\/p>\n\n\n\n<p>Nesse sentido, a Controladoria e Ouvidoria Geral do Estado e a Rede de Ouvidorias disponibilizam nos s\u00edtios institucionais os relat\u00f3rios gerenciais com a s\u00edntese do trabalho realizado pelas ouvidorias.<\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\">RELAT\u00d3RIO DE OUVIDORIA SETORIAL<\/a><\/div>\n<\/div>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Para registrar elogios, sugest\u00f5es, solicita\u00e7\u00f5es de servi\u00e7o, cr\u00edticas, reclama\u00e7\u00f5es e den\u00fancia referentes aos servi\u00e7os prestados pelo Governo do Estado. Pol\u00edtica de Ouvidoria A Pol\u00edtica de Ouvidoria do Estado do Cear\u00e1 visa fomentar a participa\u00e7\u00e3o da sociedade e o exerc\u00edcio do controle social, assegurando o direito \u00e0 cidadania e \u00e0 transpar\u00eancia dos servi\u00e7os prestados pelo Poder [&hellip;]<\/p>\n","protected":false},"author":402,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-identidade-visual.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1549","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ouvidoria - SETUR<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ww16.ce.gov.br\/setur\/ouvidoria\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ouvidoria - SETUR\" \/>\n<meta property=\"og:description\" content=\"Para registrar elogios, sugest\u00f5es, solicita\u00e7\u00f5es de servi\u00e7o, cr\u00edticas, reclama\u00e7\u00f5es e den\u00fancia referentes aos servi\u00e7os prestados pelo Governo do Estado. 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