{"id":68701,"date":"2011-08-03T14:56:14","date_gmt":"2011-08-03T17:56:14","guid":{"rendered":"http:\/\/www.dae.ce.gov.br\/2011\/08\/03\/sou\/"},"modified":"2011-08-03T14:56:14","modified_gmt":"2011-08-03T17:56:14","slug":"sou","status":"publish","type":"post","link":"https:\/\/www.ce.gov.br\/sop\/2011\/08\/03\/sou\/","title":{"rendered":"Sistema de Ouvidoria"},"content":{"rendered":"

\t\u00a0<\/p>\n

\t<\/a><\/p>\n

\t\u00a0<\/p>\n

\tEstamos unificando a nossa forma de comunica\u00e7\u00e3o para melhor atend\u00ea-lo. Consulta de informa\u00e7\u00f5es, servi\u00e7os e projetos, tamb\u00e9m ser\u00e3o respondidos pela ouvidoria a qual continuar\u00e1 a receber as den\u00fancias, reclama\u00e7\u00f5es, elogios e cr\u00edticas dos cidad\u00e3os.<\/span><\/p>\n

\tFormas de Contato<\/span><\/p>\n

\tContato via Telefone – <\/strong>Central de Atendimento SOU (Sistema de Ouvidoria), ligue 155 de segunda a sexta das 8h \u00e0s 20h. Para atendimento Especial (preferencialmente idoso ou deficiente) ligue 0800 275 0022, de segunda a sexta das 8h \u00e0s 12h e de 13 \u00e0s 17h.<\/span><\/div>\n
\t\u00a0<\/div>\n
\tContato via Internet –<\/strong> Sistema de Ouvidoria, Acesse aqui o SOU<\/a><\/span> para cadastrar ou consultar sua manifesta\u00e7\u00e3o ou atrav\u00e9s do Twitter (@OuvidoriaCeara) e do Facebook da Ouvidoria Geral do Governo do Estado do Cear\u00e1.<\/span><\/div>\n
\t\u00a0<\/div>\n
\tAtendimento Presencial<\/strong> ou por correspond\u00eancia<\/strong>: Av. General Afonso Albuquerque Lima – Edif\u00edcio SEPLAG – 2\u00ba Andar – 60.8222-325 – Cambeba, Fotaleza-CE.<\/span><\/div>\n
\t\u00a0<\/div>\n

\tSaiba mais sobre Ouvidoria…<\/span><\/span><\/strong><\/p>\n

\tO que \u00e9?<\/span><\/span><\/h2>\n

\t– O elo entre o cidad\u00e3o e o Estado.<\/span><\/p>\n

\t– O direito de manifesta\u00e7\u00e3o sobre os servi\u00e7os que o Estado presta.<\/span><\/p>\n

\t– A necessidade de saber o que o cidad\u00e3o pensa sobre a atua\u00e7\u00e3o do Estado.<\/span><\/p>\n

\t– Um canal de comunica\u00e7\u00e3o \u00e0 disposi\u00e7\u00e3o do cidad\u00e3o (internos e externos).<\/span><\/p>\n

\tUma reclama\u00e7\u00e3o \u00e9 a \u00faltima oportunidade que um cidad\u00e3o\u00a0lhe d\u00e1 para que voc\u00ea possa melhorar seus servi\u00e7os.<\/span><\/em><\/div>\n

\t\u00a0<\/p>\n

\tPara que serve?<\/span><\/span><\/h2>\n

\t– Assegurar ao cidad\u00e3o-usu\u00e1rio, o exame de suas reivindica\u00e7\u00f5es.<\/span><\/p>\n

\t– Buscar a melhoria da qualidade no servi\u00e7o p\u00fablico prestado no Estado.<\/span><\/p>\n

\t– Fortalecer a cidadania ao permitir a participa\u00e7\u00e3o do cidad\u00e3o.<\/span><\/p>\n

\t– Garantir o direito \u00e0 informa\u00e7\u00e3o, orientando o cidad\u00e3o sobre como obt\u00ea-la.<\/span><\/p>\n

\tValorizar a import\u00e2ncia da sua opini\u00e3o. Sua miss\u00e3o \u00e9 sugerir medidas de aprimoramento e buscar solu\u00e7\u00f5es para os problemas apontados.<\/span><\/em><\/p>\n

\t\u00a0<\/div>\n

\tQuem \u00e9 o Ouvidor?<\/span><\/span><\/h2>\n

\t– \u00c9 um servidor p\u00fablico que est\u00e1 atento \u00e0s reivindica\u00e7\u00f5es do cidad\u00e3o.<\/span><\/p>\n

\t– Sempre pronto para ouvir, procura estabelecer uma parceria em prol da qualidade, efici\u00eancia e austeridade administrativa.<\/span><\/p>\n

\t– Possuidor de tr\u00e2nsito e respeitabilidade junto \u00e0s \u00e1reas que comp\u00f5em o Estado. <\/em><\/span><\/p>\n

\tNossa responsabilidade social \u00e9 baseada em atitudes e princ\u00edpios \u00e9ticos.<\/em><\/span><\/p>\n

\tComo age?<\/span><\/span><\/h2>\n

\t– Defende direitos e interesses do cidad\u00e3o.<\/span><\/span><\/p>\n

\t– Recebe, avalia e encaminha as manifesta\u00e7\u00f5es do cidad\u00e3o, sempre na busca de solu\u00e7\u00f5es.<\/span><\/p>\n

\t– Garante o direito de resposta acompanhando os pleitos at\u00e9 a solu\u00e7\u00e3o final.<\/span><\/p>\n

\t– Responde no menor prazo poss\u00edvel de forma aberta, honesta, objetiva e precisa com transpar\u00eancia, integridade e respeito.<\/span><\/p>\n

\t– Procura desburocratizar rotinas.<\/span><\/p>\n

\t– D\u00e1 andamento \u00e0s demandas do cidad\u00e3o, observando rigorosamente as determina\u00e7\u00f5es legais relativas ao sigilo, em especial de seus dados pessoais. <\/em><\/span><\/p>\n

\tQueremos aproximar o problema da sua solu\u00e7\u00e3o.<\/em><\/span><\/p>\n

\tComo est\u00e1 estruturada?<\/span><\/span><\/h2>\n

\tA Ouvidoria no Estado do Cear\u00e1 \u00e9 composta por uma rede de ouvidores distribu\u00eddos pelas secretarias do Estado, coordenados pela Controladoria e Ouvidoria Geral do Estado.<\/span><\/p>\n

\t\u00a0<\/p>\n

\tOuvidoria DAE:<\/strong><\/span><\/p>\n

\tOuvidor –\u00a0<\/strong><\/strong><\/span><\/strong>Francisco Alves de Aguiar<\/span><\/p>\n

\tServi\u00e7o de Informa\u00e7\u00e3o ao Cidad\u00e3o – SIC – <\/strong>Felipe Silva Gon\u00e7alves<\/span><\/p>\n

\tFone: (85)3487.8844 – Email:\u00a0 ouvidoria@dae.ce.gov.br<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

\u00a0 \u00a0 Estamos unificando a nossa forma de comunica\u00e7\u00e3o para melhor atend\u00ea-lo. Consulta de informa\u00e7\u00f5es, servi\u00e7os e projetos, tamb\u00e9m ser\u00e3o respondidos pela ouvidoria a qual continuar\u00e1 a receber as den\u00fancias, reclama\u00e7\u00f5es, elogios e cr\u00edticas dos cidad\u00e3os. Formas de Contato Contato via Telefone – Central de Atendimento SOU (Sistema de Ouvidoria), ligue 155 de segunda a […]<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-68701","post","type-post","status-publish","format-standard","hentry","category-sem-categoria"],"acf":[],"yoast_head":"\nSistema de Ouvidoria - SOP<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ce.gov.br\/sop\/2011\/08\/03\/sou\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sistema de Ouvidoria - SOP\" \/>\n<meta property=\"og:description\" content=\"\u00a0 \u00a0 Estamos unificando a nossa forma de comunica\u00e7\u00e3o para melhor atend\u00ea-lo. 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