{"id":1756,"date":"2011-01-12T17:32:05","date_gmt":"2011-01-12T20:32:05","guid":{"rendered":"http:\/\/www.stds.ce.gov.br\/2011\/01\/12\/ouvidoria\/"},"modified":"2011-01-12T17:32:05","modified_gmt":"2011-01-12T20:32:05","slug":"ouvidoria","status":"publish","type":"post","link":"https:\/\/www.ce.gov.br\/sps\/2011\/01\/12\/ouvidoria\/","title":{"rendered":"Ouvidoria"},"content":{"rendered":"<p align=\"center\">&nbsp;<\/p>\n<table style=\"color: #000000; font-family: Arial; font-size: 11px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; background-color: #ffffff;\" border=\"0\">\n<tbody>\n<tr>\n<td colspan=\"2\">\n<p style=\"text-align: center;\">\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\">&nbsp;<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\">\n<p style=\"text-align: justify;\"><span style=\"color: #008000;\"><a style=\"cursor: pointer;\" title=\"Sistema de Ouvidoria - SOU\" href=\"https:\/\/www.ouvidoria.ce.gov.br\/\" target=\"_blank\"><span style=\"color: #008000;\">Clique Aqui (Sistema de Ouvidoria &#8211; SOU)<\/span> <\/a><span style=\"cursor: pointer;\"> <\/span><\/span>para registrar elogios, sugest\u00f5es, solicita\u00e7\u00f5es de servi\u00e7o, cr\u00edticas, reclama\u00e7\u00f5es e den\u00fancia referentes aos servi\u00e7os prestados pelo Governo do Estado.<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\">&nbsp;<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\">\n<h1 style=\"text-align: center;\">Pol\u00edtica de Ouvidoria<\/h1>\n<p>&nbsp;<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\">\n<p style=\"text-align: justify;\">A Pol\u00edtica de Ouvidoria do Estado do Cear\u00e1 visa fomentar a participa\u00e7\u00e3o da sociedade e o exerc\u00edcio do controle social, assegurando o direito \u00e0 cidadania e \u00e0 transpar\u00eancia dos servi\u00e7os prestados pelo Poder Executivo Estadual, com atua\u00e7\u00e3o \u00e9tica, equ\u00e2nime e isenta, por meio da escuta imparcial das partes envolvidas, preservando o direito de livre express\u00e3o e julgamento do cidad\u00e3o.<\/p>\n<p style=\"text-align: justify;\">&nbsp;<\/p>\n<p style=\"text-align: justify;\">Nesse sentido, a Ouvidoria atua como canal de intermedia\u00e7\u00e3o do processo de participa\u00e7\u00e3o popular, possibilitando ao cidad\u00e3o contribuir com a implementa\u00e7\u00e3o das pol\u00edticas p\u00fablicas e a avalia\u00e7\u00e3o dos servi\u00e7os prestados.<\/p>\n<p style=\"text-align: justify;\">A Rede de Ouvidorias \u00e9 composta pelas Ouvidorias Setoriais dos \u00f3rg\u00e3os e entidades do Poder Executivo Estadual, a quem cabe atuar na apura\u00e7\u00e3o e resposta das manifesta\u00e7\u00f5es apresentadas pelo cidad\u00e3o. \u00c9 pautada nos princ\u00edpios da horizontalidade e descentraliza\u00e7\u00e3o dos processos, exercendo a fun\u00e7\u00e3o de intermediadora dos cidad\u00e3os junto \u00e0s institui\u00e7\u00f5es em que atuam, viabilizando um canal de comunica\u00e7\u00e3o.<\/p>\n<p style=\"text-align: justify;\">&nbsp;<\/p>\n<p style=\"text-align: justify;\">A Rede de Ouvidorias do Estado do Cear\u00e1 \u00e9 composta por 66 Ouvidorias Setoriais, distribu\u00eddas em cada \u00f3rg\u00e3o ou entidade do Governo do Estado. Al\u00e9m disso, disp\u00f5e ainda da rede interna regulamentada da Secretaria da Sa\u00fade &#8211; Sesa com 55 ouvidorias distribu\u00eddas nas unidades assistenciais de sa\u00fade, nas Coordenadorias Regionais de Sa\u00fade (integrantes da estrutura organizacional da Sesa), nas unidades assistenciais de sa\u00fade qualificadas como organiza\u00e7\u00e3o social e nas unidades assistenciais de sa\u00fade dos cons\u00f3rcios p\u00fablicos.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table style=\"color: #000000; font-family: Arial; font-size: 11px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; background-color: #ffffff;\" border=\"0\">\n<tbody>\n<tr>\n<td colspan=\"2\">&nbsp;<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\">\n<h1 style=\"text-align: center;\">Canais de Acesso pelo Cidad\u00e3o<\/h1>\n<p>&nbsp;<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\">\n<p style=\"text-align: justify;\">A Controladoria e Ouvidoria Geral do Estado &#8211; CGE disponibiliza canais gratuitos de atendimento ao cidad\u00e3o, voltados ao exerc\u00edcio do controle social e ao fomento das pol\u00edticas p\u00fablicas, colocando \u00e0 disposi\u00e7\u00e3o recursos telef\u00f4nicos, da rede mundial de computadores e atendimento presencial, de modo a viabilizar com celeridade a recep\u00e7\u00e3o e o registro das manifesta\u00e7\u00f5es apresentadas, tais como: sugest\u00f5es, elogios, reclama\u00e7\u00f5es, cr\u00edticas, den\u00fancias, solicita\u00e7\u00f5es de servi\u00e7os e informa\u00e7\u00f5es pertinentes ao Poder Executivo Estadual.<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\">\n<h3 style=\"color: #4f8a75; text-align: justify; background: none repeat scroll 0% 0% #b2cfc4;\">Central de Atendimento Telef\u00f4nico da Ouvidoria Geral do Estado (Telefone 155)<\/h3>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p style=\"text-align: justify;\">O atendimento telef\u00f4nico, por meio do n\u00famero 155, \u00e9 feito pela Central de Atendimento da Ouvidoria, criada em janeiro de 2008, situada na cidade de Canind\u00e9. Constitui-se em um dos principais canais receptores e porta de entrada das demandas de ouvidoria de todo o Estado e vem permitindo a universaliza\u00e7\u00e3o dos servi\u00e7os prestados pela Ouvidoria do Estado do Cear\u00e1.<\/p>\n<p style=\"text-align: justify;\">&nbsp;<\/p>\n<p style=\"text-align: justify;\">Hor\u00e1rio de Atendimento: segunda a sexta-feira das 8h \u00e0s 20h<br \/>Telefone: 155 (liga\u00e7\u00e3o gratuita)<br \/>Endere\u00e7o: Rua Raimundo Alconforado N\u00ba 777, bloco B, Bairro Alto Guaramiranga, Cep 62700-000 Canind\u00e9-CE<\/p>\n<\/td>\n<td style=\"text-align: right;\">\n<p><img loading=\"lazy\" decoding=\"async\" style=\"border-style: none; float: right;\" title=\"Ouvidoria do Cear\u00e1 - CGE\" src=\"https:\/\/www.metrofor.ce.gov.br\/images\/stories\/Menu-Servicos\/logo-ouvidoria-155-ce.jpg\" alt=\"\" width=\"150\" height=\"130\" border=\"0\" \/><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table style=\"color: #000000; font-family: Arial; font-size: 11px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; background-color: #ffffff;\" border=\"0\">\n<tbody>\n<tr>\n<td colspan=\"2\">&nbsp;<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\">\n<h3 style=\"color: #4f8a75; text-align: justify; background: none repeat scroll 0% 0% #b2cfc4;\">Sistema de Ouvidoria-SOU<\/h3>\n<\/td>\n<\/tr>\n<tr>\n<td>&nbsp;<\/td>\n<\/tr>\n<tr>\n<td><img loading=\"lazy\" decoding=\"async\" style=\"border-style: none;\" title=\"Ouvidoria do Cear\u00e1 - CGE\" src=\"https:\/\/www.metrofor.ce.gov.br\/images\/stories\/Menu-Servicos\/logo-ouvidoria-sou.png\" alt=\"\" width=\"139\" height=\"121\" border=\"0\" \/><\/td>\n<td>\n<p style=\"text-align: justify;\">Institu\u00eddo pelo Decreto n\u00ba. 30.474\/2011, o SOU \u00e9 uma ferramenta informatizada desenvolvida para otimizar o atendimento das manifesta\u00e7\u00f5es dos cidad\u00e3os encaminhadas \u00e0 Ouvidoria, compreendendo o registro, o tratamento e o retorno ao cidad\u00e3o.<\/p>\n<p style=\"text-align: justify;\">&nbsp;<\/p>\n<p style=\"text-align: justify;\">A utiliza\u00e7\u00e3o da ferramenta apresenta as seguintes vantagens: permite dar encaminhamento imediato da manifesta\u00e7\u00e3o \u00e0 Ouvidoria do \u00f3rg\u00e3o competente; facilita o cadastro dos dados; possui recurso de inclus\u00e3o de anexos na manifesta\u00e7\u00e3o; apresenta a localiza\u00e7\u00e3o das ouvidorias setoriais por meio da ferramenta GoogleMaps; possibilita o acompanhamento de todo o andamento da manifesta\u00e7\u00e3o, al\u00e9m de permitir a complementa\u00e7\u00e3o de informa\u00e7\u00f5es na manifesta\u00e7\u00e3o.<\/p>\n<p style=\"text-align: justify;\">&nbsp;<\/p>\n<p style=\"text-align: justify;\">O SOU tamb\u00e9m contempla o m\u00f3dulo do Sistema de Informa\u00e7\u00e3o ao Cidad\u00e3o &#8211; SIC utilizado para o registro e o atendimento das solicita\u00e7\u00f5es de informa\u00e7\u00e3o, com recursos e procedimentos em conformidade com a Lei de Acesso \u00e0 Informa\u00e7\u00e3o.<\/p>\n<p style=\"text-align: justify;\">&nbsp;<\/p>\n<p style=\"text-align: justify;\">No endere\u00e7o eletr\u00f4nico <span style=\"color: #008000;\"><a style=\"cursor: pointer;\" title=\"Sistema de Ouvidoria - SOU\" href=\"https:\/\/sou.cge.ce.gov.br\/inicialPublico.seam\" target=\"_blank\"><span style=\"color: #008000;\">www.ouvidoria.ce.gov.br<\/span> <\/a><span style=\"cursor: pointer;\"> <\/span><\/span>o cidad\u00e3o acessa o Sistema de Ouvidoria \u2013 SOU para registrar sua manifesta\u00e7\u00e3o.<\/p>\n<p style=\"text-align: justify;\">&nbsp;<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #008000;\"><span style=\"color: #008000;\"><img loading=\"lazy\" decoding=\"async\" class=\" size-full wp-image-1747\" src=\"https:\/\/www.stds.ce.gov.br\/wp-content\/uploads\/sites\/65\/2011\/01\/pdf.png\" alt=\"\" width=\"16\" height=\"16\" \/> <\/span><a href=\"https:\/\/www.stds.ce.gov.br\/wp-content\/uploads\/sites\/65\/2011\/01\/Manual-do-Sistema-Informatizado-de-Ouvidoria.pdf\" target=\"_blank\"><span style=\"color: #008000;\">Como registrar uma manifesta\u00e7\u00e3o<\/span><\/a><\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\">&nbsp;<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table style=\"color: #000000; font-family: Arial; font-size: 11px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; background-color: #ffffff;\" border=\"0\">\n<tbody>\n<tr>\n<td colspan=\"2\">\n<h3 style=\"color: #4f8a75; text-align: justify; background: none repeat scroll 0% 0% #b2cfc4;\">Redes Sociais (Facebook e Twitter)<\/h3>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p style=\"text-align: justify;\">O Governo do Estado do Cear\u00e1, por meio da Controladoria e Ouvidoria Geral do Estado &#8211; CGE, disponibiliza na internet mais dois canais de atendimento para os cidad\u00e3os que necessitam fazer contato com a Ouvidoria. Seguindo uma tend\u00eancia mundial, o Estado tamb\u00e9m atende sua popula\u00e7\u00e3o atrav\u00e9s do microblog Twitter (@OuvidoriaCeara) e do Facebook da Ouvidoria Geral do Governo do Estado do Cear\u00e1.<\/p>\n<p style=\"text-align: justify;\">&nbsp;<\/p>\n<p style=\"text-align: justify;\">Os canais de atendimento nas redes sociais seguem os procedimentos e as regulamenta\u00e7\u00f5es j\u00e1 existentes para as demais vias de acesso \u00e0 Ouvidoria. As demandas dos cidad\u00e3os que forem recebidas atrav\u00e9s do Twitter ou Facebook ser\u00e3o cadastradas por t\u00e9cnicos da CGE no Sistema de Ouvidoria &#8211; SOU, de onde ser\u00e3o encaminhadas para os \u00f3rg\u00e3os e entidades do governo respons\u00e1veis pelo assunto em quest\u00e3o.<\/p>\n<p style=\"text-align: justify;\">&nbsp;<\/p>\n<p><span style=\"color: #008000;\"><a style=\"cursor: pointer;\" title=\"Facebook - Ouvidoria\" href=\"https:\/\/www.facebook.com\/ouvidoriaceara\" target=\"_blank\"><span style=\"color: #008000;\">Rede Social &#8211; Facebook<\/span> <\/a> <\/span><br \/><span style=\"color: #008000;\"><a href=\"https:&lt;a href=\"><span style=\"color: #008000;\">twitter.com\/@OuvidoriaCeara<\/span> <\/a> <\/span><\/p>\n<p>&nbsp;<\/p>\n<\/td>\n<td><img loading=\"lazy\" decoding=\"async\" style=\"border-style: none;\" title=\"Ouvidoria do Cear\u00e1 - CGE\" src=\"https:\/\/www.metrofor.ce.gov.br\/images\/stories\/Menu-Servicos\/logo-ouvidoria-rede-ouvidories.jpg\" alt=\"\" width=\"150\" height=\"130\" border=\"0\" \/><\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\">\n<h3 style=\"color: #4f8a75; text-align: justify; background: none repeat scroll 0% 0% #b2cfc4;\">N\u00facleo de Atendimento a Pessoas Idosas e com Defici\u00eancia (Disk Acessibilidade)<\/h3>\n<p style=\"text-align: justify;\">O N\u00facleo foi inaugurado em outubro de 2009 e funciona em parceria com o Gabinete da Primeira Dama. Os atendimentos s\u00e3o feitos presencialmente ou pelo DISK ACESSIBILIDADE &#8211; 0800 275 0022. As demandas recebidas por esse n\u00facleo s\u00e3o encaminhadas a entidades parceiras, em especial o Centro Integrado de Aten\u00e7\u00e3o e Preven\u00e7\u00e3o \u00e0 Viol\u00eancia Contra a Pessoa Idosa \u2013 CIAPREVI, vinculado \u00e0 Secretaria do Trabalho e Desenvolvimento Social.<\/p>\n<p style=\"text-align: justify;\">&nbsp;<\/p>\n<p style=\"text-align: justify;\">Hor\u00e1rio de Atendimento: Segunda \u00e0 sexta-feira, das 08:00 \u00e0s12:00 e de 13:00 \u00e0s 17:00.<\/p>\n<p style=\"text-align: justify;\">&nbsp;<\/p>\n<p>Endere\u00e7o: Rua Monsenhor Bruno, 1136 \u2013 Aldeota, Pra\u00e7a Lu\u00edza T\u00e1vora\/Castelinho da Gr\u00e1fica Braille<\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"color: #4f8a75; text-align: justify; background: none repeat scroll 0% 0% #b2cfc4;\">Atendimento Presencial<\/h3>\n<p style=\"text-align: justify;\">Al\u00e9m dos canais anteriormente mencionados, a Controladoria e Ouvidoria Geral do Estado &#8211; CGE disponibiliza aos cidad\u00e3os o atendimento presencial ou por correspond\u00eancia.<\/p>\n<p style=\"text-align: justify;\">&nbsp;<\/p>\n<p style=\"text-align: justify;\">O atendimento presencial pode ser buscado na sede da CGE ou em qualquer \u00f3rg\u00e3o ou entidade do Poder Executivo Estadual.<\/p>\n<p style=\"text-align: justify;\">&nbsp;<\/p>\n<p style=\"text-align: justify;\">Endere\u00e7o da CGE: Av. General Afonso Albuquerque Lima &#8211; Edif\u00edcio SEPLAG &#8211; 2\u00baAndar &#8211; 60.822-325 &#8211; Cambeba, Fortaleza-CE.<\/p>\n<p style=\"text-align: justify;\">&nbsp;<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #008000;\"><a style=\"cursor: pointer;\" title=\"Rela\u00e7\u00e3o de Ouvidores do Estado do Cear\u00e1\" href=\"https:\/\/www.cge.ce.gov.br\/index.php\/regulamentomenu\/doc_download\/872-relacao-de-ouvidores-atualizada\" target=\"_blank\"><span style=\"color: #008000;\">Clique aqui<\/span> <\/a> <\/span><span style=\"cursor: pointer;\"> <\/span>e visualize o endere\u00e7o das Ouvidorias Setoriais do Poder Executivo Estadual<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\">&nbsp;<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\"><span style=\"color: #008000;\"><strong>Ouvidor: <\/strong><\/span><span style=\"text-decoration: underline;\"><span style=\"color: #000000; text-decoration: underline;\"><span style=\"color: #000000; text-decoration: underline;\">Paulo Henrique Ara\u00fajo Lima<\/span><\/span><\/span> <span style=\"color: #008000;\"><strong>-3101.6727 <\/strong><\/span><span style=\"text-decoration: underline;\"><span id=\"OBJ_PREFIX_DWT45_com_zimbra_email\" class=\"Object-hover\" style=\"color: #0000ff; text-decoration: underline;\"><a href=\"mailto:paulohenrique.lima@stds.ce.gov.br\" target=\"_blank\"><span style=\"color: #0000ff; text-decoration: underline;\"><\/span><\/a><\/span><\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<h3 style=\"color: #4f8a75; text-align: justify; background: #b2cfc4 none repeat scroll 0% 0%;\">Relat\u00f3rios Gerenciais<\/h3>\n<table>\n<tbody>\n<tr>\n<td><strong>Relat\u00f3rios Anuais<\/strong><\/td>\n<\/tr>\n<tr>\n<td>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 8pt;\">Em conformidade com o Decreto n\u00ba. 30.474\/2011, as Ouvidorias Setoriais do Poder Executivo Estadual apresentam relat\u00f3rios abordando um panorama geral dos resultados das suas atividades no \u00e2mbito do Sistema Estadual de Ouvidoria. Funcionando como instrumento de gest\u00e3o, as ouvidorias apresentam sugest\u00f5es e recomenda\u00e7\u00f5es, contribuindo para uma gest\u00e3o \u00e9tica e transparente e para oferta dos servi\u00e7os p\u00fablicos com qualidade, como forma de retroalimentar o processo de gest\u00e3o e decis\u00e3o governamental. Nesse sentido, a Controladoria e Ouvidoria Geral do Estado e a Rede de Ouvidorias disponibilizam nos s\u00edtios institucionais os relat\u00f3rios gerenciais com a s\u00edntese do trabalho realizado pelas ouvidorias.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\"><span style=\"font-size: 8pt;\"><strong>RELAT\u00d3RIO DE <\/strong><strong>OUVIDORIA 2016 DA SECRETARIA DO TRABALHO E DESENVOLVIMENTO SOCIAL &#8211; <a href=\"https:\/\/www.stds.ce.gov.br\/wp-content\/uploads\/sites\/65\/2011\/01\/relatorio_ouvidoria_2016.pdf\" target=\"_blank\"><span style=\"color: #0000ff;\"><span style=\"color: #0000ff;\">DOWNLOAD<\/span><\/span><\/a><\/strong><\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"color: #008000;\"><span style=\"color: #000000;\"><br \/><\/span><\/span><span id=\"OBJ_PREFIX_DWT45_com_zimbra_email\" class=\"Object-hover\"><a href=\"mailto:paulohenrique.lima@stds.ce.gov.br\" target=\"_blank\"><\/a><\/span> <span style=\"color: #0000ff;\"> <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; &nbsp; Clique Aqui (Sistema de Ouvidoria &#8211; SOU) para registrar elogios, sugest\u00f5es, solicita\u00e7\u00f5es de servi\u00e7o, cr\u00edticas, reclama\u00e7\u00f5es e den\u00fancia referentes aos servi\u00e7os prestados pelo Governo do Estado. &nbsp; Pol\u00edtica de Ouvidoria &nbsp; A Pol\u00edtica de Ouvidoria do Estado do Cear\u00e1 visa fomentar a participa\u00e7\u00e3o da sociedade e o exerc\u00edcio do controle social, assegurando o [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-1756","post","type-post","status-publish","format-standard","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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